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“NZ Tour”
5 of 5 bubbles Review of Mantra Lake Tekapo

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Mantra Lake Tekapo
Brisbane, Australia
Level Contributor
389 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
“NZ Tour”
5 of 5 bubbles Reviewed April 5, 2012 via mobile

Very confotable and spacious luxury apartment close to the township. With plenty of eating establishments nearby it good for a short stay in warmer months or a longer stay in colder times. We were told that the snow could be as deep a one meter surrounding the motel and at times it could be inaccessible due to the conditions in the passes. How awful. We intend to return for a few days and are excited to experience the tranquility of the winter settings in such a well appointed establishment taking advantage if the heated rooms and of course the fireplace.

Stayed March 2012
Helpful?
Thank densmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak2, General Manager at Mantra Lake Tekapo, responded to this review, September 18, 2012
Kia ora densmi,

We really appreciate you leaving such a lovely review of our property.

We hope you enjoyed the warm room and we hope it helped you combat the winter chill!

We hope to see you again, perhaps to enjoy the warmer weather and clear blue skies.

Many thanks,

Andrew M Freak
General Manager
The Residence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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322 reviews from our community

Traveler rating
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183
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4
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed January 26, 2012

We could not agree more about the administration problems at this place.

We booked online four months in advance for a one night special occasion. We
were required to pre-pay. We received an acknowledgement email, no detail in the message, just a "we have received your booking" email. We should have taken that as a warning I guess. Before we took off for our trip we checked in with them by email just to ensure.....

They sent us a reply the following morning to say that we had supposedly not
turned up for our booking on X date - they gave a random September date which was completely unrelated to the date we had actually booked - for a January birthday.

They refused to acknowledge their error and kept our money! This is not a cheap place, it's at the high end, and we can ill afford to lose money like this. They stuck to the line that we had not turned up back in September. They were rude and dismissive. My partner who had booked this as a surprise for me was devastated.

Other travellers need to know that the managers are total amateurs, do not know how to manage website bookings and do not know how to be gracious hosts. They are an embarrassment to the New Zealand tourism industry.

Avoid this place - but go to Tekapo, it's beautiful - one of my favourite places.

  • Stayed January 2012, traveled as a couple
    • Service
Helpful?
6 Thank Yzzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak2, General Manager at Mantra Lake Tekapo, responded to this review, July 23, 2012
Kia ora Yzzie,

Thank you so much for your feedback about The Residence, Lake Tekapo. You'll be thrilled to hear that your wishes have come true...

The Residence, Lake Tekapo is under new management!

It's such a wonderful property with so much potential, and we're in the process of sharpening the pencil and ensuring The Residence is everything it should be as an elite accommodation provider in Lake Tekapo.

By all means, please familiarise yourself with our new published rates on the internet and we'd love to welcome you back so you can feel the difference. We'd certainly welcome your feedback about the property, so we can ensure we're delivering everyone that people want when coming to this beautiful part of South Canterbury.

Warm regards,
Andrew M Freak
General Manager
The Residence, Lake Tekapo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed November 25, 2011

Found The Residence by accident and as a last minute booking, we where stunned to be able to stay in one of the most luxurious apartments in NZ. We were pleasantly surprised by the helpfulness of the managers and the assistance in advising of facilities and local atttractions.
With all its splendour the only downside was lack of views avaialble, but the apartment more then compensated.

Room Tip: any room looked as good as an other
See more room tips
  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed August 4, 2011

Tekapo is a great destination, just avoid the Residence. We booked by email one month in advance, received confirmation normally. Upon arrival after dark on a Friday evening during school holidays, we were told that our booking was cancelled. The receptionist's attitude could not have been more dismissive and uncaring. Their administrative error was made 100% our problem. Quite unbelievable. Luckily for us, we got a room at nearby Peppers. We would not, under any circumstances, recommend the Residence to anyone. Avoid.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AJR46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak2, General Manager at Mantra Lake Tekapo, responded to this review, July 23, 2012
Kia ora AnnandBrian,

Thank you for taking the time to provide feedback about The Residence, Lake Tekapo.

You will be thrilled to hear that there has been a recent management change at The Residence, and we are really excited by what the future holds for this fantastic property.

We're certainly people that care about how we can deliver a superior stay for everyone that comes to this fabulous part of the world. The Residence is a gorgeous property, with spacious and cosy rooms that really suit a relaxing family retreat. We regret that your previous experience was not a good one, but we can assure you that thing's are certainly very different now!

We'd welcome you back to come and see the difference!

Many thanks,
Andrew M Freak
General Manager
The Residence, Lake Tekapo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 21, 2010

The second time we have stayed in one of the three-bedroom houses on this five-star development, and we loved it. Because our stay was not high season, the rate was well below the listed price and the luxurious facilities make it superb value for money.

Stayed November 2010, traveled as a couple
Helpful?
Thank AnnandBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed July 10, 2010

Looks great but ask for towels for all family members staying , ask for more wash detergent for dishes and dish washer( had rung and checked such things in rooms before coming) - or kitchen utensils that don't fall apart very reluctant to provide.
Get offended if told alarm clock not working.
Need to learn skills with people as Managers not good with people- very poor attitude and aggressive if questioned.
Rooms look great and are warm.
They did give new towels and face clothes but not enough for every one staying
Leather lounge suite hard to sit on as very slippery- kids thought that was fun.
To be honest nice place ruined by the managers and poor hospitality attitude.
Note car parking suites small cars-
Would not recommend unless under different management

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DebsGore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak2, General Manager at Mantra Lake Tekapo, responded to this review, July 23, 2012
Kia ora DebsGore,

There's been significant changes at The Residence, Lake Tekapo: - Namely, the management!

We're saddened to hear that your previous experience here was not a positive one and certainly it sounds like thing's could have been far better.

We appreciate your provide your feedback so we can use it to ensure this product is everything it should be. It would be fantastic to see you back in the future so you can see and feel the difference, I'm sure you can appreciate that it is a gorgeous product and with the right love and care, it's an accommodation experience to remember for all the right reasons!

Thanks again for your feedback, we're thrilled to fill you in on the recent news and we'd really enjoy seeing you back at The Residence, Lake Tekapo in the near future.

Regards,
Andrew M Freak
General Manager
The Residence, Lake Tekapo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed March 12, 2010

We stayed here for two nights and the accommodation is top notch, the trade off is that there are no views of the lake at all but it is only a short walk to the lake front. Unfortunately our view from the rear was looking on to a a vacant block of ground that is being used to store old pieces of farm equipment and refuse.

The pool area is lovely and extra towels were provided for use at the pool.

Be sure to bring some fly spray with you as if you leave the windows open come nightfall you will be invaded by mosquitoes. We quickly purchased a can at the local supermarket. This is not just a problem at this accommodation but is common to all the accommodation we stayed at whilst we were in NZ.

  • Stayed February 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulKarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mantra Lake Tekapo

Property: Mantra Lake Tekapo
Address: 1 Beauchamp Place, Lake Tekapo, New Zealand
Location: New Zealand > South Island > Canterbury Region > Mackenzie District > Lake Tekapo
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 Specialty Lodging in Lake Tekapo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mantra Lake Tekapo 4*
Number of rooms: 28
Official Description (provided by the hotel):
Set in the rugged alpine heart of the South Island's Mackenzie Country, just a stone's throw from the shores of a shimmering turquoise lake, nestled amid snow capped mountains, Mantra Lake Tekapo offers the perfect haven for a weekend away or and extended stay. Mantra Lake Tekapo offers 28 spacious apartments each featuring three large bedrooms, two luxury bathrooms with heated floors, a spacious open plan living and dining area with a gas fireplace and French doors opening to a private courtyard. Cook up a meal in the fully appointed kitchen featuring granite bench tops and quality appliances. Stay warm and dry with you own private garage with internal access and full laundry. At Mantra Lake Tekapo you can choose to relax by the pool, spa and a paved BBQ relaxation area with an outdoor fireplace or enjoy a bottle of one of New Zealand's award-winning local wines on your apartment's private terrace. With world-class trout fishing, horse riding, scenic flights and two local ski fields all within easy reach there is plenty to see and do. Mantra Lake Tekapo is a perfect base from which to explore the unspoiled beauty of Lake Tekapo. ... more   less 
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