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“Appalling customer service”

Mackenzies Cafe Bar Grill
Ranked #3 of 14 Restaurants in Lake Tekapo
Cuisines: European, New Zealand
More restaurant details
Restaurant details
Good for: Special occasions, Large groups, Families with children, Scenic view, Bar scene, Kids, Local cuisine
Dining options: Dinner, Late Night, Brunch, Lunch, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Dunedin, New Zealand
1 review
common_n_restaurant_reviews_1bd8 5 helpful votes
“Appalling customer service”
1 of 5 bubbles Reviewed August 3, 2014

Me and my mates were seated by a blonde waitress in her 30s (slightly chubby on the waist) who was just absolutely foul tempered and rude. Her tone showed every bit of irritation and disgust towards us, and her facial expression was like a rock. Overall, the food was good, especially the nachos, but the appalling customer service from her killed it.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank Vince387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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867 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Lennox Head, Australia
Level Contributor
28 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Delightful Dinner”
5 of 5 bubbles Reviewed August 2, 2014

We enjoyed the Stonegrilled steaks, absolutely delicious and we could cook them to our liking. Very substantial meal served with a wonderful salad. Great atmosphere - wanted to dine there a second night but not surprisingly they were booked out. Recommend you book early

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Lorraine23B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunedin, New Zealand
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Might want to improve service(?)”
2 of 5 bubbles Reviewed August 2, 2014

Been to Mackenzie's several times, had no complaints; great location, good food and service.
Returned again yesterday, still no complaints about food - but service was appalling. The staff who seated us and took our orders was - to say the least - rude and unpleasant ( could also see similar situation going on at another table)
Dining experience was overall very uncomfortable

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Otagoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“VERY RUDE STAFF”
2 of 5 bubbles Reviewed August 1, 2014

Nacho was good, and the fries and drinks are average.
The blonde staff was really rude. She will show signs of impatience, and whenever she takes the order from a table she would have a loud and frustrated voice.
I am definitely not impressed with the way she takes the order from customers, and also her loud frustrated tone of voice when she took the order for my mate and I, I condemned this restuaurant in my strongest negative view, doesn't matter how good their food is. I would not come back here ever again if that is their way of service to anyone

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Tim Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
30 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Superb food and service”
5 of 5 bubbles Reviewed August 1, 2014

We thoroughly enjoyed our family dinner, hot stone grills were superb, the kids menu excellent and our server was absolutely brilliant with the kids. Eat here the view is also amazing.

Visited July 2014
Helpful?
Thank cheryl l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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