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“Great food, same can't be said for service”

Mackenzies Cafe Bar Grill
Ranked #3 of 14 Restaurants in Lake Tekapo
Certificate of Excellence
Cuisines: European
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Dinner, Breakfast, Late Night, Lunch, Reservations
Hamilton & Waikato Region, New Zealand
Level 5 Contributor
55 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Great food, same can't be said for service”
Reviewed December 9, 2012

We were a group of 6, we were told we could either eat outside or at the bar, as they were unable to seat us in the restaruant, yet there were plenty of tables empty, they then proceeded to inform us that we would have to order at the bar! (no table service) our group all ordered our meals and had eaten 95% of our meal, while 1 friend was still waiting for his meal. I asked where my friends meal was, they got all flustered and brought out 3 different meals of which none were what my friend ordered...another 10mins later finally his correct meal arrived only after everyone else on the table had finished. Yes Mackenzies was busy, and ok it it was a Sunday, but with 4 waitresses and a bar manager I think things could have been a lot better organised and run. On a positive note though, everyone did really enjoy our meals.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank TSmithNZ2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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928 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
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  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Santa Clara, California
Level 6 Contributor
327 reviews
141 restaurant reviews
common_n_restaurant_reviews_1bd8 95 helpful votes
“Would not eat here again”
Reviewed December 5, 2012

They advertise that you cook your food on a hot stone. There were 6 of us. 3 of us ordered food on a hot stone. After 1.5 hours when other tables that had come in after us already had their food, the staff explained to us that it was because we had ordered food to be cooked on the hot stones! They said it takes so long for us to heat up the stones! We said, why didn't you tell us that when we ordered? I think what really happened was that they lost our order, and instead of saying---oops, dessert is on us, they used the "hot stone" explanation. When I asked for the 2nd time where our food was, the waitress said, please sit down, your food is being served now---she just went by with two of the orders. I said, but there are 6 of us! She was just so rude!!!! In the end, the manager made it right by giving us a discount, but 1.5 hours is too long to wait. I would try a different restaurant.

Visited November 2012
Helpful?
2 Thank Kelsey1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norfolk england
Level 5 Contributor
89 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 64 helpful votes
“a great meal”
Reviewed November 30, 2012

We had a great meal here. My wife had a delicious lamb shank and I had the stone-grilled steak with prawns which I really enjoyed. Generous portions well cooked with a lovely view of the lake. Our neighbours had delicious looking desserts but we were too full to try them.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank wal4d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level 6 Contributor
125 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“Great Coffee”
Reviewed November 30, 2012

A 1 hour stop over on our way from Queenstown at Lake Tekapo. Quit a few restaurants to chose from but decided on Mackenzies.
A smart place in the centre of the strip with attentative staff. The coffee was excellent.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
Helpful?
1 Thank the_baron1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Level 2 Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Great ambience, good food, too expensive”
Reviewed November 29, 2012

We enjoyed the ambience. The service was very poor and slow. We tried the smoked salmon and the steak. The salmon was excellent but the the steak was over cooked. I sent the steak back and even the second steak came back overcooked.

Visited November 2012
Helpful?
1 Thank Delara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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