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“What is with the Internet?”

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Hotel Ibis Melbourne Glen Waverley
Ranked #2 of 4 Hotels in Glen Waverley
Australia
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“What is with the Internet?”
Reviewed April 18, 2013

Have to add my voice to other comments on this site ...I'm sure it must be a scam that within your room at this hotel your mobile broadband device gets terrible reception. I have stayed here twice and it has been the same both times. It makes it difficult to recommend as a business hotel ... When you want to come home and do some follow up work, emails etc

Other than that it is quite adequate. Close enough as the sister property Novotel Glen Waverley to the nearby restaurant strip. Rooms and foyer etc smaller than the Novotel. No mini bar. That's about the difference. But the Novotel rate has skyrocketed since they refurbished it and opened the Ibis next door.

Stay here if you get a good rate.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank philpig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy M, General Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, April 30, 2013
Dear philpig,

We very much appreciate your comments regarding your stay at the Hotel Ibis Glen Waverley. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

In regards to interent reception, thank you for your comments. We are investigating with our service provider as to why there seems to be intermittent serevice challenges.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards

Guy Marinucci
General Manager
Ibis Melbourne Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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449 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Melbourne, Australia
1 review
Reviewed April 12, 2013

Excellent value and all you need for a night away. Staff were very helpful. Car parking is expensive though. Breakfast is good because there is no rush but the chef has no idea about cooking bacon...it was dreadful. One look and you knew it was a no go>...

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank mcfadyen_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy M, General Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, April 30, 2013
Dear mcfadyen family,

We very much appreciate your comments regarding your stay at the Hotel Ibis Glen Waverley. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I have discussed your comments regarding the cooking of our bacon on the breakfast buffet with our Chef. We appreciate your comments and will look at this as an area to improve.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards

Guy Marinucci
General Manager
Ibis Melbourne Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed April 4, 2013

It's refreshing to find a cheap hotel that offers real value and excellent service. Whilst Ibis is a standardized international formula hotel with little differentiation between properties, at Glen Waverley the staff make all the difference.We stayed over Easter and had a enjoyable stay the reception desk crew making every effort to guarantee it. Cheerful, helpful, obliging and willing to vary prices and dining to suit our needs. For example we entertained our grandchildren for breakfast one morning and having been told on the phone when we booked that 4 year-olds eat free, the truth was 4 - 12 year-olds pay half price. We queried what we had been told and they waived the cost for him immediately - no argument.

The rooms are small and the facilities limited so they are only three star but that's what we want. I'm unwilling to spend twice what I need to to because the property has a conference centre and a gym! Who needs a bloody gym?

Room Tip: We have stayed there three or four times and always asked for a quiet room up high and always got wh...
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy M, General Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, April 30, 2013
Dear Larts,

We very much appreciate your comments regarding your stay at the Hotel Ibis Glen Waverley. It is always a pleasure to receive positive feedback.

I was very pleased to read that you and your extended family enjoyed your Easter break at Ibis Melbourne Glen Waverley.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards

Guy Marinucci
General Manager
Ibis Melbourne Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castlemaine, Australia
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 28, 2013

Check in is usually a good indication of how happy we will be, the customer service on arrival was exceptional! The room although a little on the small size had everything we needed, with up to date furniture and was very clean. We will be staying again the future.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Sezy81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy M, General Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, April 1, 2013
Dear Sezy81,

We very much appreciate your comments regarding your stay at the Hotel Ibis Glen Waverley. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards

Guy Marinucci
General Manager
Ibis Melbourne Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rutherglen, Australia
Level 2 Contributor
9 reviews
9 hotel reviews
Reviewed March 21, 2013

Hotel central to where I needed to go,unfortunately no meals available Friday and Saturday night,although there was a lot of local food ,but after competing all day Saturday I just wanted to stay in the Hotel.
Breakfast was great,rooms excellent and bed very comfortable.
Staff at desk and in breakfast area excellent,
Don Chambers

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Don C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy M, General Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, March 26, 2013
Dear Don,

Dear ive_seen_paradise,

We very much appreciate your comments regarding your stay at the Hotel Ibis Glen Waverley. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I take onboard your comments regarding a lack of meals on Friday & Saturday. We do offer a simple menu available from our Bar or with our "Grab it and Go" service.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Guy Marinucci
General Manager
Ibis Melbourne Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed March 20, 2013

The Explanation of breakfast was poor.
breakfast itself was a little disapointing as the eggs were over cooked and had only just been replenished.
The room was excellent quite ,clean.
Very comfortable I slept extemely well.
The locality offered so many choices of eateries and restuarants it was brilliant.
I highly recommend the Ibis at Glenwaverly

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank mike_russell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy M, General Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, March 26, 2013
Dear mike_russell,

Thank you for taking the time to tell us about your experience at the Ibis Melbourne Glen Waverley. I am glad to see that you enjoyed your overall stay.

I was dissapointed to read that you found the breakfast explanation was poor and the eggs were not to your liking. I have discussed these points with our Food and Beverage team in an endeavour to improve our breakfast service and offering.

I was pleased to read that you found the room to be to your liking and that you had enjoyed a good nights sleep.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Guy Marinucci
General Manager
Ibis Melbourne Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 16, 2013

very basic hotel...clean and tidy and the staff were friendly and polite...had wi fi but unfortunately had to pay for pleasure when they give the impression that it is free...they offer 15mins free in any 24hour period...

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank tonypeters2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy M, General Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, March 26, 2013
Dear tonypeters2,

Thank you for taking the time to tell us about your experience at the Ibis Melbourne Glen Waverley. I am glad to see that you enjoyed your overall stay.

We do have WIFI available throughout the Hotel which is free for the first 15 minutes.We also have available a webcorner whcih is located in the lobby and is free of charge for all guests.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Guy Marinucci
General Manager
Ibis Melbourne Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ibis Melbourne Glen Waverley

Property: Hotel Ibis Melbourne Glen Waverley
Address: 297 Springvale Rd, Glen Waverley, Monash, Victoria 3150, Australia
Phone Number:
Location: Australia > Victoria > Greater Melbourne > Monash > Glen Waverley
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Glen Waverley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Ibis Melbourne Glen Waverley 3*
Number of rooms: 155
Official Description (provided by the hotel):
Located just 25 minutes drive from Melbourne’s city centre and 45 minutes from the airport, Ibis Glen Waverley is perfectly positioned for business or leisure travel. Your gateway to the beautiful Dandenong Ranges and a short stroll from Century City Walk Entertainment Complex, the hotel offers travellers the best vantage point to take in Victoria’s colourful capital. Only two minutes from Novotel Glen Waverley, this charming hotel boasts 155 comfortable standard and superior rooms, a delightful Bistro & Bar and 4 modern conference rooms. ... more   less 
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Also Known As:
Ibis Glen Waverley
Hotel Ibis Melbourne Glen Waverley Greater Melbourne

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