It's refreshing to find a cheap hotel that offers real value and excellent service. Whilst Ibis is a standardized international formula hotel with little differentiation between properties, at Glen Waverley the staff make all the difference.We stayed over Easter and had a enjoyable stay the reception desk crew making every effort to guarantee it. Cheerful, helpful, obliging and willing to vary prices and dining to suit our needs. For example we entertained our grandchildren for breakfast one morning and having been told on the phone when we booked that 4 year-olds eat free, the truth was 4 - 12 year-olds pay half price. We queried what we had been told and they waived the cost for him immediately - no argument.
The rooms are small and the facilities limited so they are only three star but that's what we want. I'm unwilling to spend twice what I need to to because the property has a conference centre and a gym! Who needs a bloody gym?More