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“Ibis Glen Waverly”

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Hotel Ibis Melbourne Glen Waverley
Ranked #2 of 4 Hotels in Glen Waverley
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435 reviews from our community

Traveler rating
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    208
    90
    22
    7
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83
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
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English first
Romsey, Australia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed February 15, 2012

If you are wanting to stay out in the eastern suburbs of Melbourne, you will find the Ibis to be comfortable and clean. It is situated in the very busy hub of Glen Waverly, close to many shops and eateries. It has well trained and friendly staff.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TerryJMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funzo, General Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, March 29, 2012
Dear TerryJMac,

We very much appreciate your comments regarding your stay at the Hotel Ibis Glen Waverley. It is always a pleasure to receive positive feedback.

I have already shared this feedback with the team, which will serve as an encouragement to all of our staff.

Thank you again for sharing your experience, and we hope to see you again!

Kind Regards

Richard Cushway
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 10, 2012

The reason for our stay was not a particularly good one, but the Ibis fulfilled all our needs. It was clean and comfortable. The front desk staff were very helpful and courteous. We requested an extension cord, and it was brought to our room promptly. Breakfast was a buffet, and the food seemed very fresh. The only criticism would be a slightly awkward lay-out to the room, with one side of the bed very close to a wall.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funzo, General Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, March 22, 2012
Dear Patricia246,

We very much appreciate your comments regarding your stay at the Hotel Ibis Glen Waverley. It is always a pleasure to receive positive feedback.

I have already shared your comments with our team regarding the breakfast quality and the efficient response to your requests. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards

Richard Cushway
Acting General Manager
Ibis Melbourne Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed February 8, 2012

My partner and I are big fans of Accor hotels, and have stayed at Ibis a number of times. Unfortunately, this time it left us feeling a bit uneasy as our doona was disturbingly stained with LARGE yellow splodges all over it, but the exceptional customer service of Ibis didn't fail and their response to our issue was dealt with in a very polite, quick and professional manner. I would definitely recommend Ibis Hotel to anyone :)

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funzo, General Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, March 22, 2012
Dear Guests,

I must firstly apologise for the delay in response to your comments.

It was very disppointing to read of your stained linen, and as a previous guest also highlghted, it was an issue that our Houskeeping team and laundry service needed to work together to rectify.

I am pleased to advise now that this matter has since been resolved, and I am confident that we have made the necessary improvements to our process to ensure this does not occur again.

I have shared your feedback with our relevant departments, and I was pleased to read that our service team resolved this matter efficiently and courteously.

Thank you again for sharing your experience, and we hope to see you again in the near future.

Kind Regards

Richard Cushway
Acting General Manager
Ibis Melbourne Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lemon Tree Passage, Australia
Level Contributor
109 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed January 27, 2012

The attention to detail was not the best. The quilt on the bed was stained.
The service to replace it was not good.
The room itself was good and the motel overall was good but it was let down by poor housekeeping.

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funzo, General Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, March 22, 2012
Dear sglease,

Firstly I must apologise for the delay in this response to you. I was most disppointed to read of your comments regarding the cleanliness of your room. This matter has already been attended to by our Executive Houskeeper and our Laundry service.

We take great pride in the quality and consistency of our room presentation and cleanliness and it was apparent here we failed to meet this standard.

Thank you for the positive feedback regarding the hotels offerings and room design - we are very proud of the hotel we have here, and we will remain driven to improve our services and consistency.

I hope to welcome you back to the hotel again in the near future.

Kind Regards,

Richard Cushway
Acting General Manager
Ibis Melbourne Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed January 25, 2012

We booked this hotel to use our free Accor night and were pleasantly surprised by the handy location, near the train station and shopping area. Buffet breakfast was great, service was good and the room was clean, comfortable and quiet, despite the hotel being near busy Springvale Road. Would definitely recommend to others as an affordable place to stay near the city.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funzo, General Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, March 22, 2012
Dear Guest,

We very much appreciate your comments regarding your stay at the Hotel Ibis Glen Waverley. It is always a pleasure to receive positive feedback.

I have alreadhy shared your comments with our Housekeeping and Food and Beverage teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I was also pleased to read you consider our service and facilities value for money as this is one of the key commitments for all Ibis hotels.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards

Richard Cushway
Acting General Manager
Ibis Melbourne Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ibis Melbourne Glen Waverley

Property: Hotel Ibis Melbourne Glen Waverley
Address: 297 Springvale Rd, Glen Waverley, Monash, Victoria 3150, Australia
Location: Australia > Victoria > Greater Melbourne > Monash > Glen Waverley
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Glen Waverley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Ibis Melbourne Glen Waverley 3*
Number of rooms: 155
Official Description (provided by the hotel):
Located just 25 minutes drive from Melbourne’s city centre and 45 minutes from the airport, Ibis Glen Waverley is perfectly positioned for business or leisure travel. Your gateway to the beautiful Dandenong Ranges and a short stroll from Century City Walk Entertainment Complex, the hotel offers travellers the best vantage point to take in Victoria’s colourful capital. Only two minutes from Novotel Glen Waverley, this charming hotel boasts 155 comfortable standard and superior rooms, a delightful Bistro & Bar and 4 modern conference rooms. ... more   less 
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Also Known As:
Ibis Glen Waverley
Hotel Ibis Melbourne Glen Waverley Greater Melbourne

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