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“GOOD VALUE FRESH AND CLEAN”

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Novotel Glen Waverley
Ranked #1 of 4 Hotels in Glen Waverley
Certificate of Excellence
Melbourne, Australia
2 reviews
“GOOD VALUE FRESH AND CLEAN”
Reviewed May 14, 2013

Have stayed a few times and find the hotel to be good value especially travelling with children. Breakfast is great and the newly refurbished rooms are some of the nicest we have stayed in. Great work to the team at Glen Waverly, the service is friendly too.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank team3ski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Manager at Novotel Glen Waverley, responded to this review, May 21, 2013
Dear team3ski

We would like to thank you for sharing your recent pleasure experience at Novotel Melbourne Glen Waverley.

Your compliments have been extended to the team. Everyone of us is inspired by those words and wants to express our appreciation to you as well.

Thank you again for sharing. We trust that your next stay will be as pleasant as previous ones.

Kind regards

Samuel Dian Sun
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,046 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Portuguese first
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English first
The Netherlands
Level Contributor
54 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 12, 2013

First time for me in Australia. I was in Melbourne for two weeks for business and happy to have booked this hotel. As i don't know how the hotel looked like before but i can tell the renovation worked out really good. This had to be one of the best hotel rooms I've ever seen. Spacious, very clean, great bed and nice and big enough bathroom. Just a good place to relax or do some work on the laptop.The air con is a bit noisy but when i was there it was 35°C so no problems with a little bit of noise. There are a lot of (asian) restaurants surrounding the hotel so for a two weeks stay there was more then enough choice. I tried the very nice but bit pricy infusion restaurant in the hotel just twice and can recommend it. The breakfast was good enough for me but could be a bit poor for people who enjoy a "firm" breakfast. Only downside on the hotel is the lack of free wifi. I mean come on it's 2013 and certainly in this type of hotels there should be free high speed internet available throughout the hotel. Overall i will definitely stay here again the next time i have to visit our company's Melbourne site. Highly recommended!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amsterdam1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Manager at Novotel Glen Waverley, responded to this review, May 12, 2013
Dear Amsterdam1974

Thank you for taking the time to share your recent pleasant experience at Novotel Melbourne Glen Waverley.

I am very glad that your experience met your expectations, and you have made the most of what we can offer during you stay.

In regards to the noisy air conditioning, please allow me, on behalf of the team, to express our sincere apologies for any inconvenience caused. Our Engineering Team will conduct a thorough investigation on the issue mentioned in order to prevent future recurrence.

We are aware of the increasing demand of high speed internet at a lower price or completely free of charge. I am pleased to advise you that the relevant team is currently working with our internet provider to review all available internet plans in order to find possible solutions.

Once again, thank you very much for your feedbacks and compliments. We look forward to welcoming you back to Australia and to the hotel.

Kind regards

Samuel Sun
Assistant Manager
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bowral
Level Contributor
91 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed May 11, 2013

We journey to Melbourne for business about 6 times a year and as our business is close to Glen Waverley we stay at the Novotel. It is always very comfortable and well appointed. The hotel was refurbished recently and the rooms are great. The basic rooms have two double beds, good decor and the beds very comfortable. The bathrooms have been done well, a good size and with good quality products available.
The hotel is well situated as there is a whole block of restaurants adjoining this street, the train to the city is an easy 5 mins walk. The staff have also been very helpful.
I know there is a restaurant in the hotel which is probably of an equally good standard but we just enjoy walking around the miriad of restaurants all of which look very interesting.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Manager at Novotel Glen Waverley, responded to this review, May 12, 2013
Dear Annspan

We would like to thank you for sharing your recent pleasant experience at Novotel Melbourne Glen Waverley.

I am glad that you have had wonderful stays with us and the location of the hotel also assisted your stays. Your compliments about the staff members have been shared amongst us. I am sure that it will serve as the encouragement to every one of us to keep up the good work and continuously deliver service excellence to every guest.

Thank you again for providing feedbacks to us. We trust your next stay will be as pleasant as previous ones.

Kind regards

Samuel Sun
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 8, 2013

Stayed here for two nights for a business trip. Hotel has been refurbished and I must say the thoughtfulness that has gone in to the rooms is impressive. Easy to get at powerpoints near the uncluttered bedside table meant you could charge and leave devices next to your bed rather than the otherside of the room. A portable table with the day bed was fantastic if you wanted to work on your lap top but not be in bed. TV remote was a bit dodgy (and no MTV!!!) and couldn't get the noisey air con to turn off over night, but all in all one of the better hotel rooms I have stayed in. Had the buffet breakfast one morning which was a bit of a let down, variety less than I have had before, so tried the room service breakfast next morning and that was much better. The fully equipped gym was excellent, well-lit, roomy, lots of machines, free-weights and mats, felt like a real "mini-gym". Apparenlty they can organise a personal trainer too and there is room enough to make this work. Didn't eat in the hotel, chose to eat one street over in two of the many little asian restaurants that are 2 mins walk from the hotel. Overall great stay in a well-organised and layed out hotel, in a great location. Would definately stay here again.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Manager at Novotel Glen Waverley, responded to this review, May 12, 2013
Dear Melissa C

Thank you very much for taking the time to provide such thorough review regarding your experience at Novotel Melbourne Glen Waverley.

I am glad to hear that you have made the most of what our newly refurbished room, the facilities and the surroundings have to offer. Your comments about the variety of available food at the breakfast session have been extended to our Food and Beverage Manager and Executive Chef. Two managers will conduct a full review on breakfast to find possible solutions.

In order to turn off the air conditioning in the room, simply move the thermostat control switch from auto or speed 1, 2, 3 to 0 which will stop the air conditioning within in five minutes. Nevertheless, should you require any assistance in making your stay more comfortable, please do not hesitate to contact us directly.

Once again, thank you for sharing your experience on TripAdvisor. We look forward to your future return.

Kind regards

Samuel Sun
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed May 2, 2013

Had a wonderful time at the Novotel;Glen Waverly.
The staff were friendly and service excellent.
Definitely would go there again.I hope to get a Bed and Breakfast next time and will try their breakfast which i missed out this time.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank raksha73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Manager at Novotel Glen Waverley, responded to this review, May 3, 2013
Dear raksha73

We very much appreciate your comments regarding the experience you have had at Novotel Melbourne Glen Waverley.

We are glad that you had a fabulous weekend away at the hotel. It is also our hope to welcome you back to experience our full buffet breakfast in the near future.

Thank you again for your compliments. We look forward to your return.

Kind regards

Samuel Sun
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed May 1, 2013

Hotel was clean and well appointed having been recently upgraded. Breakfast OK (only meal we had in hotel) but would get boring if you stayed more than a few days. Staff were very friendly, welcoming and tried to assist in any way they could. Glen Waverley is at the end of a train line so commute to/from the city OK & station is close by. Major shopping centre closeby as are many eateries and restuarants (can always breakfast at one of these far cheaper than hotel!!!). Gateway to Dandenong mountains etc but you are better off with a car for travel to this area

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank harry215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Manager at Novotel Glen Waverley, responded to this review, May 3, 2013
Dear harry215

Thank you for providing such decent review about the hotel and your experience at the hotel.

I have personally extended your comments regarding the variety of food available during the breakfast session to the Food and Beverage Manager and Executive chef. Two mangers will look into the matter and review the full buffet breakfast in order to find possible solutions for providing more variety of food available at the breakfast.

Additionally, I am glad to learn that the location of the hotel also assisted in making your stay more comfortable.

Thank you again for sharing your experience at the hotel. We look forward to your return.

Kind regards

Samuel Sun
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 1, 2013

Perfect if you need somewhere to stay near Glen Waverley. Shame the pricing of internet connection is a bit high, should a service not a luxury. Excellent buffet breakfast. Would stay here again and get my own internet connection, went down the road and got a prepaid card to give me the same as for 24hrs for $10 from Optus. Hotel wanted $24.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank MITS-Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley C, Manager at Novotel Glen Waverley, responded to this review, May 3, 2013
Dear MITS-Sydney

Thank you for taking the time to share your experience in regards to your recent stay at Novotel Melbourne Glen Waverley.

I am very sorry to learn that you are not satisfied with the price paid for internet service. We are aware of the increasing demand of high speed internet at lower price. Please rest assured that we are taking all appropriate actions to address the issue with our internet provider who is going to review all plans currently available in order to provide us with solutions. Meanwhile, should you wish to discuss this matter further, please do not hesitate to contact me directly on +61 3 8561 2345 or via email h2068-dm04@accor.com

We strive to provide superior service to every guest at Novotel Glen Waverley. It is our hope that we could have another opportunity to better serve you in the near future.

Kind regards

Samuel Sun
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Glen Waverley

Property: Novotel Glen Waverley
Address: 285 Springvale Rd, Glen Waverley, Monash, Victoria 3150, Australia
Location: Australia > Victoria > Greater Melbourne > Monash > Glen Waverley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Glen Waverley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Glen Waverley 4*
Number of rooms: 200
Official Description (provided by the hotel):
Novotel Melbourne Glen Waverley is ideally located in the centre of the City of Monas.The 200 room hotel is adjacent to a cinema complex and surrounded by over 35 restaurants and cafes, including Centro The Glen Shopping Centre, while a 2 minute walk to the Railway Station gives direct access to the city centre, Melbourne Cricket Ground and Etihad Stadium. ... more   less 
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Also Known As:
Novotel Glen Waverley Hotel Glen Waverley
Novotel Melbourne
Accor Glen Waverley
Glen Waverley Novotel
Novotel Glen Waverley Greater Melbourne

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