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“Sports and Fun”

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Wyndham Garden at Palmas del Mar
Ranked #1 of 2 Hotels in Humacao
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1,282 reviews from our community

Traveler rating
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    94
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
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English first
RDU
Level Contributor
114 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed February 26, 2014

Beautiful area inside gated community at Palmas del Mar. Very nice hotel with a great pool. Great to just drive around community and see the wildlife. Iguanas all over, very photogenic. Restaurant food was wonderful although wait staff is a little slow, maybe Island Time. There are NO elevators at this hotel. There is a free laundry room on second floor. Nice touch. No beach, although it is not far away.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank JayBoRdu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavia B, Manager at Wyndham Garden at Palmas del Mar, responded to this review, August 4, 2014
Dear JayBordu,

Thank you so much for your kind words and personal recommendation of Wyndham Garden at Palmas del Mar. We're finding that more and more families are discovering the beauty of our property and not only love the safe location inside the Elite Community of Palmas del Mar, but after a day of adventure their vacation doesn't end when they return to the hotel. That's when it starts all over again.

We hope to see you son.

Flavia Bonilla
fbonilla@wyndham.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon, New Hampshire
Level Contributor
4 reviews
Reviewed February 20, 2014

We booked last minute and got a room that was fairly priced. My daughter and I arrived with a 6 week old infant. We had been assigned a room on the 2nd floor and the front desk person (Luz) was amazing. She immediately said we would be more comfortable on the ground floor in a private setting near the reception area. She also ordered a baby bed, a microwave, and frig for the baby bottles at no extra cost. She could not do enough for us.

We have stayed here many times including when it was a Sheraton and have been very happy every time. We read all the reviews about the service but we have never experienced any of the inconveniences others have. The pool is very clean, the units are comfortable, and the resort is beautiful.

The beach is not so nice since it always has seaweed washed up on the sand. If the resort would clean the beach area of seaweed, it can be a great improvement but since we normally do not use the beach area, it is ok for us. The pool is nice enough.

Room Tip: We have always stayed in rooms on the ground floor and have been very happy.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SheilaL82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavia B, Manager at Wyndham Garden at Palmas del Mar, responded to this review, August 4, 2014
Dear SheilaL82,

Thank you so much for you review of Wyndham Garden at Palmas del Mar and for being one of our loyal return guests. We really appreciate your business. Thanks, too, for pointing out that our respectful staff was able to anticipate your needs and make suggestions for you. Your kind words concerning our wonderful staff especially Luz, made us very happy.

Please come back soon,

Flavia Bonilla
fbonilla@wyndham.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
REDONDO BEACH
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 11, 2014

Living here in Puerto Rico till March from Ca and sometimes come over to Humacao on the weekends. I stayed 2 weekends in a row, and will NOT be coming back to this hotel.
1st. Front desk staff not very friendly 2. Never got any maid service had to call front desk ask them to clean room and fresh towels, and when I did they seemed inconvenienced. 2nd weekend 1 night stay only, and again front desk staff not very pleasant. There was no attendant at the valet parking. And the one that gets me the most, I get into the shower reach for wash clothes, NO TOWELS.. I so I hurry up step out dripping wet and called the front desk for fresh clean towels, which didn't come very fast.. I had to crack open the door reach around and grab for the towels.. :(.. When I finally was ready to check out and spoke to the morning manager on 2/8/14 about the towel issue, SHE COULD CARE LESS!!!! Again they seemed more inconvenienced about my complaining then understanding.. So if you are planning to stay in this area of Puerto Rico, I would look for another hotel or a timeshare. Timeshare is going to be about the same in cost if you are planning for a weeks stay anyway, with way better service and amenities.
I do have one postitive thing to leave behind about this experience, the bartender in the hotel lobby, I believe his name is David was the most friendliest person at this hotel..In fact, the Manger's and front desk persons should all take notes and tips from David on great customer service and hospitality! !

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TOESINTHESANDX2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavia B, Manager at Wyndham Garden at Palmas del Mar, responded to this review, August 4, 2014
Dear Toesinthesandx2,

Thank you for taking time to write and share your experience with us. I'm sorry we fell short of your expectations. We should have definitely done a better job in handling these issues up to your satisfaction. I have spoken with our Front Desk team to ensure we do a much better job in the future. Also I have shared the great comments about our Bartender David so he can be recognized. In spite of this situation, I do hope you reconsider our beautiful property and visit us again.

Until then,

Flavia Bonilla
fbonilla@wyndham.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Wyndham Garden at Palmas del Mar

Property: Wyndham Garden at Palmas del Mar
Address: 170 Candelero Dr, Humacao 00791-6110, Puerto Rico (Formerly Four Points by Sheraton)
Phone Number:
Location: Caribbean > Puerto Rico > Humacao
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Humacao
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Garden at Palmas del Mar 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Located in the prestigious community of Palmas del Mar, the Wyndham Garden at Palmas del Mar provides you with a balance of exciting amenities in a serene environment full of of luscious gardens. Our rooms reflect our tropical setting with one king or double beds, and all the modern in room amenities you expect. With gorgeous gardens that are the perfect set up for any event or private dinner or wedding. With two golf courses designed by 4 time champion Gary Player and renown architect Rees Jones, an infinity pool, tennis courts as well as an expansive beach, one of the best for sailing and surfing in Puerto Rico's east coast.With nearly 10,000 square feet of banquet space, we provide you with indoor and outdoor settings that will be the perfect compliment for all your meeting needs.After a day of leisure or business, you can enjoy an exhilarating casino experience at Casino Real that offers a wide array of table games and slot machines, a perfect location for the most selective gamer. ... more   less 
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Also Known As:
Wyndham Garden At Palmas Del Mar Hotel Humacao
Palmas Del Mar
Sheraton Humacao
Four Points Humacao
Humacao Four Points
Humacao Sheraton
The Villas At Palmas Del Mar
Wyndham Garden At Palmas Del Mar Puerto Rico/Humacao

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