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“Disappointing”

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Wyndham Garden at Palmas del Mar
Ranked #1 of 2 Hotels in Humacao
Reviewed January 18, 2013

While it looks lovely, on a recent trip booked by our DIL, very disappointed in the staff and the hotel contidtion. There were 2 rooms booked for our party. Ours was dark and the hall had a bit of a musty smell.

The other room had a TV that didn't work properly, a fridge (wine cooler) that was warm, and a towel bar that fell off the wall. The staff disagreed that the fridge didn't work, and after several requests, a new one was brought to the room. While on the premises, my DIL was unable to get her concerns resolved and adjustments made. I understand that they have been resolved since our stay.

The check in process appeared to be ok. We had loaded our luggage on a rack which was then brought to the front desk by a bellman. There are no elevators, so you or the bellman, carry luggage up stairs. The groundskeeper of the pool (who someone at the beach restaurant told us was the person to unlock the lounge chairs) was difficult to find.We had to walk back from the beach to the pool, and then found him in the utility room sitting. He did unlock chairs for us; The coffee shop didn't take debit or credit cards, only cash or charges to the room. No one had told us this so when I went down for coffee and breakfast to bring back to the room, I brought only my debit card. I ended up charging the food to the room (which we weren't paying for) We would have appreciated when being told of the options for breakfast, also being told the payment options since they were out of the ordinary. We found debit cards to be acceptable at the beach and pool.

Overall, the staff, conditon and quality were not up to par with the rates being charged at this resort. Although adjustments of some sort were made, I would prefer quality staff and conditions so that is not necessary and aggravating while vacationing.

The location was perfect for our Three Kings Day Celebration with our family. As a matter of convenience, I expect to find myself returning, but will travel lightly and not expect much information from the staff regarding amenities.

  • Stayed: January 2013, traveled with family
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Thank deeSpringfieldVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavia B, Manager at Wyndham Garden at Palmas del Mar, responded to this reviewResponded January 30, 2013

Dear deeSpringfield,

Thank you for taking the time to write a review on your recent stay at our hotel. I apologize that you encountered so many issues during your time here, many of which we would have been happy to remedy if given the opportunity. I will share your comments with our concessionaire David's Cookies to address the issues. Hopefully you will give the Wyndham Garden at Palmas del Mar another chance!

I remain at your service,
fbonilla@wyndham.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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947 - 953 of 1,342 reviews

Reviewed January 13, 2013

  • Stayed: January 2013, traveled as a couple
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Review collected in partnership with Wyndham Hotel and Resorts
1  Thank Lumidila
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Flavia B, Manager at Wyndham Garden at Palmas del Mar, responded to this reviewResponded January 30, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 13, 2013

Stayed here from Jan 7 to 9, 2013. Hotel staff super friendly, self parking not so far and good food. A little situation with room service (didn't get everything that i ordered) but great experience. You get a pass for a towel for the pool area but noone is at the pool. A problem with thermostat (room was hot) and every room not having even a small refrigerator seemed barbaric since we are staying on a resort. Best place to have a relaxing vacation. Really close to the beach, great for walks and like i said before, to relax. Great place, good food, great drinks!! Will go again.

Room Tip: stay at the rooms in front or next to the pool
  • Stayed: January 2013, traveled as a couple
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Thank xuly28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavia B, Manager at Wyndham Garden at Palmas del Mar, responded to this reviewResponded January 30, 2013

Dear Xuly28,

Thank you for your feedback regarding your recent stay with us!. We're thrilled to hear that you had an enjoyable experience at our hotel. We do have refrigerators available upon request. We hope you choose us to host your future visits to Humacao, Puerto Rico!

I remain at your service,
fbonilla@wyndham.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2013

  • Stayed: January 2013, traveled as a couple
    • Value
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Review collected in partnership with Wyndham Hotel and Resorts
Thank EVE L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Flavia B, Manager at Wyndham Garden at Palmas del Mar, responded to this reviewResponded January 30, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 9, 2013

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Wyndham Hotel and Resorts
Thank JONATHAN K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Flavia B, Manager at Wyndham Garden at Palmas del Mar, responded to this reviewResponded January 30, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 9, 2013

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Wyndham Hotel and Resorts
1  Thank Zoe R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Flavia B, Manager at Wyndham Garden at Palmas del Mar, responded to this reviewResponded January 29, 2013

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Reviewed January 7, 2013

The Resort is right on the coast so you can enjoy the beach and water. In addition they have a great pool for the kids and separate adult pool. Plenty of shade by the pool if like me your are worried about burning. And plenty of sun for those who still sun bath.

Room was clean, spacious and comfortable. Shower and bathroom worked well and were clean. The grounds were beautiful building nicely decorated for the holidays. We came in early December so great weather and not too crowed which we liked. If you are looking for active night life pick different time or area.

The Location was perfect for us. We wanted to visit the rain forest and do the bio-bay tours so it was a great jumping off point. We didn't eat there and instead choose to try local place. No issues with traffic or finding places.

Only issue, was they charged for parking but we knew that going in. Cannot have it all I guess.

Room Tip: Get a view of the beach it nice.
  • Stayed: December 2012, traveled as a couple
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1  Thank traveler1272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavia B, Manager at Wyndham Garden at Palmas del Mar, responded to this reviewResponded January 18, 2013

Dear traveler1272,

I am thrilled to hear you enjoyed every moment of your stay during the Holidays at Wyndham Garden at Palmas del Mar. Thank you for all of your compliments. It was our pleasure having you and we can't wait to welcome you again on your next visit!

I remain at your service,
fbonilla@wyndham.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden at Palmas del Mar

Address: 170 Candelero Dr, Humacao 00791-6110, Puerto Rico (Formerly Four Points by Sheraton)
Phone Number:
Location: Caribbean > Puerto Rico > Humacao
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Humacao
Price Range: $128 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Garden at Palmas del Mar 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Located in the prestigious community of Palmas del Mar, the Wyndham Garden at Palmas del Mar provides you with a balance of exciting amenities in a serene environment full of of luscious gardens. Our rooms reflect our tropical setting with one king or double beds, and all the modern in room amenities you expect. With gorgeous gardens that are the perfect set up for any event or private dinner or wedding. With two golf courses designed by 4 time champion Gary Player and renown architect Rees Jones, an infinity pool, tennis courts as well as an expansive beach, one of the best for sailing and surfing in Puerto Rico's east coast.With nearly 10,000 square feet of banquet space, we provide you with indoor and outdoor settings that will be the perfect compliment for all your meeting needs.After a day of leisure or business, you can enjoy an exhilarating casino experience at Casino Real that offers a wide array of table games and slot machines, a perfect location for the most selective gamer. ... more   less 
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Also Known As:
Wyndham Garden At Palmas Del Mar Hotel Humacao
Palmas Del Mar
Sheraton Humacao
Four Points Humacao
Humacao Four Points
Humacao Sheraton
The Villas At Palmas Del Mar
Wyndham Garden At Palmas Del Mar Puerto Rico/Humacao

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