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“PET FRIENDLY! - Great Service, but Oh the room!”
Review of Motel Spring

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Motel Spring
Ranked #1 of 1 Hotels in Chateau Richer
Reviewed August 23, 2012

This is a hard review to write. I want to be positive since the family (3 generations) running the hotel really puts their heart into helping travellers. The thing is, the hotel, furniture, grounds, everything looks like it was put together on the cheap in 1950 and hasn't been improved since.

We were greeted by very friendly front desk staff for our 2 night stay, and advised of where to go and what to see with the kids and dog. The very large back yard was great to let the dog run, but was hardly landscaped beyond a rough lawn mowing.

Our room had grey wood panelling everywhere. The headboards were formica nailed to the wall. There were a bunch of chairs in the room, but no table. When we closed teh front door to our room the screens fell out of the front of the window. There was no hot water for the shower (a problem in the diverter, since there WAS hot water for a bath) Tiles in the tub were cracked, losing grout, etc. As a finisher, the noise from the highway that the property fronts on kept me up most of the night.

BUT... we had spares of everything - towels, sheets, pillows, about everything we would need for our stay. and the included breakfast (don't get the french toast - its wonder bread coated with egg) came with another rundown of siteseeing suggestions, super-friendly service, and bottomless coffee.

If this family had a better property they would be fantastic in the hospitality business, but at the end of the day, the hotel is holding back the owners here.

  • Stayed: August 2012, traveled with family
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1  Thank CP0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H_Demers, Owner at Motel Spring, responded to this reviewResponded September 11, 2012

Dear Stranger,
I am very sorry that you had such a bad experience at our establisment but also very surprised that you decided to stay 2 nights anyway.You should have and told us directly on the first day and we would gladly upgraded your room to a renovated one, but instead you decided to let the whole world know your opinion only after your stay was finished.As you stated in your critique we try to give our customers a personal touch, that is why we gave you a room with easy access to a large field (in the back of the motel) where your dog could play and not to be worried about getting struck by traffic or beeing bothered by other customers or vice versa.
As for our landscaping, the front of our establismnent (wich is where we concentrate all our efforts) has a large grassy area with hundred of flowers contained in 1 rock garden and 1 wall flower box, 3 swings,4 picnic tables,an artificial lake measuring 2,500 square feets with a fountain and that is not including the 64 square feet of lawn in front of each room.We always thought this to be more than enough.
The formica is the finish of the hotel furnishing wich include a headboard,night stand and bureau.As for the table, all you had to do is come and see us at the front desk and we would have supplied you with one.That room has 6' long bureau, we always presumed it to be sufficient.For the hot water, that room has been rented many times before you and this is the first complaint we have received but thank you for letting us know.As for the tile and the grout, it will be repaired as soon as our busy season is over.Pertaining to the noise of the road, that unfortunatly is out of our hands but in our defense we are the motel situated furthest from the highway.We can only presume that since our rooms are clean,no pet fee, full hot breakfast,free parking, free internet,reasonably priced and courteous family atmosphere were the reasons you decided to stay with us for not one but two nights.Finally, i would like to remind you that our motel is a 2 star establishment with all amenities required for that status.
In conclusion to the remark made pertaining to the motel holding back the owners, we the Demers Family, are proud os our establismnent and the 60 years of hospitality to the public which we would like to thank for their loyal patronage and their great reviews and critiques with a few exceptions.You just can't please all the people all the time!
Sincerely
The Demers Family

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22 - 28 of 64 reviews

Reviewed August 22, 2012

No frills motel but for the low rate you definitely get your money's worth. The rooms are clean and comfortable, a full hearty breakfast + tea or coffee is included and the staff is incredibly friendly and accommodating. The motel is located only about 15 to 20 min outside Quebec city, so if you have a vehicle this is not an issue. The area the motel is located is quite beautiful itself. If you have time take a whirl around Chateau Richer (there is a map provided upon your arrival). It's quite lovely.

Planned to only stay a night but were so impressed with the staff and amenities decided to stay a second!

  • Stayed: August 2012
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1  Thank Gracemacneil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2012

Stayed here for one night on the way back home. The location is decent, it was kind of far from downtown Quebec City but the small town it is in is beautiful. The reception was beyond friendly. The lady actually convinced us to check out the waterfall down the street and gave us exact directions. We're so glad she told us about it, it was a high light of our long drive home.

The rooms were old fashioned and small but clean. Similar to others I have stayed in in this price range.

The breakfast is excellent. It is a *sit down* style breakfast, not a crappy selection of stale danishes like other free-breakfast places give you. You get a choice of a few meals, eggs, toast, bacon, etc, the basics. Made just for you.

A great, reasonably priced to stay if you're on your way through the city.

Every staff member I ran into was completely bilingual as well.

  • Stayed: August 2012, traveled as a couple
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1  Thank MK2371082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2012

We only stayed here one night but will never forget this place. The location of course is very good and the breakfast is also beyond continental we expected. But the most impressive is the nice people here. The car we rent got some problem and couldn't start after we checked out and planed to leave. The owner Monic was very kind to interpret for us since the service staff from the garage didn't speak English. Besides this, Monic also helped us to call the rental company and tried her best to find the best way to figure it out for us. We might be unluky to rent a car in bad condition but we were definitely lucky to have Monic there.

  • Stayed: July 2012, traveled as a couple
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1  Thank annazhww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2012

This property is quite old but extremely well maintained. Comfortable rooms - ours was actually two adjoining rooms with double beds and a fold down bed if required. The door way between the adjoining rooms was open.
The bathroom area is quite compact but serves its purpose. The owner, Carole, speaks good english and was most helpful in giving advice on sight seeing.
There is no microwave in the room but one is available in the office area if you wish to heat food. There is also no water heating facility for that morning cup of coffee/tea. The advertised american breakfast was not available but I believe will be so from the 15th June.
You need a car to stay at this property - there are restaurants about 3 min away (try the Les Artiste - see separate review)
It is only about 20 min to downtown Quebec and an easy ride in
Beds were lovely and comfy as were the pillows. High quality sheets and bedding made for a very comfortable nights rest.
It is near a main road but did not get any road noise at night. All in all a nice place to stay

Room Tip: All are ground floor and pretty similar
See more room tips
  • Stayed: June 2012, traveled as a couple
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1  Thank MicknOlga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2011

My husband and I spent four nights at the Motel Spring. The staff easily recommended places to see that are in the area, and even booked a tour in Old Quebec for us. It is very close to Basilique de St. Anne de Beaupre, and many other beautiful churches, which I am very interested in. The breakfast that is included in the price of the room is delicious and a large portion is given. I will definitely recommend this Motel to everyone. The room is small, but it is very clean and neat. For someone like me who is on vacation to see the sights not sit a room all day, it is perfect. I will be returning to Motel Spring when I return to Quebec.

  • Stayed: September 2011, traveled as a couple
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Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2011

We enjoyed our stay at Motel Spring very much. Everyone was so friendly and helpful and made us feel welcomed.
The food was great and the room gave us all we needed for a good night sleep.
Also, the grounds are beautiful with a pond and flowers and a fountain. Also, relaxed on the swings.
We would definitely recommend this family business to everyone. The location is near to many of the attractions such as Morency Falls, Isle of Orleans and Ste Anne Shrine and Quebec City and Charlevoix.

  • Stayed: July 2011, traveled with family
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Thank Travelers29722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Motel Spring

Address: 8520 Boulevard Ste Anne, Chateau Richer, Quebec G0A 1N0, Canada
Location: Canada > Quebec > Chateau Richer
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Chateau Richer
Price Range: $75 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Motel Spring 2*
Number of rooms: 25
Official Description (provided by the hotel):
Family owned and operated by the same family since 3 generations. Guided Quebec City tour available from our motel. Bus tour for whale watching also. Free parking. Full breakfast included. ... more   less 
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Also Known As:
Motel Spring Chateau Richer, Quebec, Canada

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