When i arrived on the monday night after a 9 hour drive i asked about food and the reply i got was ' i will ask the chef and see how he feels ' , this was 1.5 hrs before the restaraunt was due to close.
There were some very noisy young girls swearing loudly in the public bar which was carrying through to the lounge where myself and others were having our meal.
The television had only 1 channel available.
When i went for a wash in the morning i found there was no hot water.
I decided to check out after having breakfast even tho i had booked in for 4 nights.
The chef was in charge of the booking out and when he asked me why i was checking out early i told him about the lack of hot water and no tv channels.
He apologised to me and said that it was a regular occurence!
When he called the manager asking about how to deal with this the manager asked to speak with me.
I explained my reasons wth him about my premature departure.
He then pointed out to me about his hotel policy of a 2 day payment in the event of cancelling after the first night.
I said i would pay for my 1 night which i had stayed but not for 2 nights due to my complaints and reasons for leaving in the first place.
He basically said i was lying and showed no compassion to my circumstances whatsoever, and wouldnt change his mind about charging me for the 2 days.
After i refused he told the chef nt to charge me anything.
When i checked with the credit card company later i found he had charged me for the 2 days and taken it off my card .
Im sure i'm not the first person to fall foul of this hotel nor will i be the last.
- Official Description (provided by the hotel):
- Traditional highland village hotel providing comfortable accommodation coupled with very attentive service. Hotel has two bars and a restaurant and serves excellent quality meals using the best of locally sourced products ... more less
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- Also Known As:
- Conon Bridge Hotel Dingwall, Scotland