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“Affordable luxury”

Old Manor Country House
Dining options: Reservations
Restaurant details
Dining options: Reservations
East Kilbride, United Kingdom
Level Contributor
5 reviews
“Affordable luxury”
Reviewed June 11, 2012

We enjoyed everything about our visit to this hotel. The staff ensure everything is done to make your stay perfect. Food is delicious and there is good choice of dishes.

Visited June 2012
Helpful?
Thank Liz C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
ceres
1 review
“awefull service by what appeared to be the manager”
Reviewed May 27, 2012

Me and my husband recently stopped by the old manor to have lunch we were just passing and liked the look of the hotel from the outside! BIG MISTAKE.

on entering the reception area we were greeted by a very cheery and freindly receptionist who showed us through to the sea veiw restraunt and what a veiw it was!
Unfortunatly this process was the best part of our lunch
after being seated we waited 20 minutes for the older server to even take our drinks order he appeared far to busy rudely bossying around a lovely girl right infront of us and the other customers!? when he eventully remebered about us our drinks orders were wrong i got a glass of sauvignon blanc instead of Pinot Grigio and my husband received a whisky instead of a merlot! 2 very different drinks i beleive! when we eventully got the mans attention again to inform him of the mistake incase we'ed received another tables order he seemed extreamy annoyed at us i felt like apologizing to him.
we eventully ordered our lunch, we both had the haddoc and chips which was very promt on the kitchens part however when it was brought to us it was basicly thrown on the table with out even a smile or a thank you!
the haddoc was a beautifull peice of fish one of the best i'v had if im honest and the food was excelent Shame about the service we were never asked if the food was ok or if we wanted more drinks.
we sat for a good 10 minutes waiting on our plates to be cleared. the young waitress actully cane over to us instead and she was delightfull! apolgised for the wait (however the restraunt wasnt to busy) she asked us if everything was ok with our food and brought us our bill. on leaving we said thank you to both servers only to be grunted at by the older man who began ordering the girl about again. somehow me and my husband thought she should have his job as it appeared he knew nothing on how to run a food floor.
if thats the only form of management in the building its a bit worrying with such good food and staff how the older member of staffed spoiled our experiance which we both felt wouldnt have been the case had it been the waitress who seated us instead of someone who appeared to be a poor excuse for a manager. me and my husband have a vast experiance with in the hotel/service sector and found his attitude towards staff and customers appauling. certainly wouldnt have him working in my restaraunt.
The food and View were supurb how ever we wont be back on hurry after that!

    • Value
    • Service
Helpful?
Thank yvonne g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, Scotland
Level Contributor
26 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Things have not improved sadly”
Reviewed April 10, 2012

Having heard that the hotel was under new management (again), but apparently this time with good chefs, we decided to book an Easter Sunday evening meal in the Seaview restaurant. When we arrived there was no sign of any staff. We sat in the resturant lounge for over 20 minutes and still no-one, so my partner went in search of staff. The male waiter who we saw turned on heels and ignored him, so he picked up the menu and wine list for us to look at. A further 10 minutes later and still no sign of anyone to greet us, or indeed take an order. My partner went back up and this time managed to speak to the waiter, mentioning our booking and that we were in the lounge. His response was he'd come over. After a further 10 minutes, whilst seeing him, and now a female waitress come in and out of the restaurant and studiously ignoring us we gave up and left, so cant review the food. We ended up going to the newly renamed Saddlers Bistro, and although the interior wasnt sure what it wanted to be and the food mediocre, the young male waiter couldnt have been more pleasant, what a pity this attitude to customer care doesnt extend to the main hotel. We have a holiday home in the village and to alienate clientele looking for somewhere local to dine is a poor business move. We wont be back, and make sure that our friends know that nothing has changed for the better at the Old Manor.

  • Visited April 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Rhiannon51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester, UK
Level Contributor
44 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“Room for improvement”
Reviewed April 7, 2010

We ate in Coachman's Bistro on Easter Saturday. We used to eat here quite regularly until a couple of years ago, and found the restaurant to be very good then. Unfortunately the changes in ownership over the last couple of years have resulted in a distinct deterioration in the quality of food and service.
We ordered our food and drinks and about 10 minutes later the starters arrived, but no wine that we'd ordered. The waitress said she'd find out. 15 minutes later, our starter plates were cleared but still no wine despite asking again, and still no complimentary bread that other diners were given. About 15 minutes later, our wine arrived just before the main course, as the waitress had apparently put the drinks check at the bottom of the pile and it had been overlooked. There's no excuse for this as we'd asked twice for the wine.
Our main courses were average at best. My husband had steak and kidney pie which he said was good, but the chips were not enjoyable. I ordered salmon, which was quite greasy, and the vegetables were warm, not hot. Some of the carrots were cold and watery in the middle, suggesting they hadn't been cooked properly from frozen.
We ordered desert - sticky toffee pudding with ice cream. This was exceptionally poor for the price (just under £5). It was poorly presented, and the ice cream accompanying the pudding was a very small scoop of gritty, icy ice cream, suggesting that it was old and hadn't been stored properly.
When we came to pay the bill, I handed over a credit card and was told there was a £2 charge to pay by credit card (not for debit card though). For a hotel that claims to be 3 star, I find this ridiculous and have never been asked to pay an additional credit card surcharge in any hotel or restaurant before.
We certainly won't be returning to the Old Manor any time soon. It's such a shame as this used to be a wonderful place to stay and to eat out, but there are far better establishments elsewhere (e.g. the Bistro at Balbirnie House).

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank teemgee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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