Visited restaurant today at lunch time. Good variety of food on menu in pleasant surroundings totally ruined by slow service at hot food section due to only one member of staff having to cope during a busy period. Totally bemused by the fact that three other staff members covering the soup and sandwich area appeared either unable or unwilling to help their hard working colleague. This, due to the layout of the food and beverage sections, had the knock on effect of a 15minute delay in paying for purchases (only one till operator in situ) and actually sitting down to eat. Result..... meals and hot beverages being lukewarm at best. Very disappointing first experience in this restaurant which could clearly benefit fom an operational and layout appraisal.