My husband and I are just coming to the end of a 4 night stay at Pine Lake and all in all we have had a lovely relaxing break. Our only criticism is the way we had to go through Sales to get restaurant vouchers we were entitled to.
We booked through Travel Zoo and bought two vouchers. Each voucher was for a two night stay with £20 restaurant voucher and free bottle of wine.
Upon check in we were given one bottle of wine and were told we would have to see Sales for the restaurant voucher. We went to see Sales at the designated time but were told no one was available. They then turned up a hour later at our Cabin door. My husband answered it as I was putting our evening meal out. The Sales Man then stood there for 5 minutes trying to persuade us to go to a 'free' breakfast to hear about what Diamond Resorts have to offer. My husband was being very polite and explained we weren't interested yet the man persisted even though it was clear we were waiting to eat and he was letting all the heat out of our lodge! In the end I had to be abrupt with him and tell him we were not interested and he left.
On the third day, the start of our second voucher, I went to reception and asked for our second bottle of wine and restaurant voucher. I was given the wine but again told I needed to see Sales for the voucher. I politely explained I just wanted the voucher I was entitled to and not a sales pitch. The receptionist advised he would advise Sales of this and would ask them to come find me in the Games Area to give me my voucher. I was in the Games Area over an hour and no one came. I went back to reception and they said they would go to speak to Sales again. By this point I was not happy and asked why I had to speak to Sales when it didn't say anywhere on my Travel Zoo voucher this would be he case. The receptionist just told me that it was a 'new thing they were trialling.' In the end, Sales turned up at my lodge some time later, gave me the voucher and left.
Other than the issue with the sales pitch we really enjoyed our stay.
We weren't given one of the newly renovated lodges promoted on Travel Zoo or Diamond Resorts websites but for the price we paid we were happy. The lodge had a well equipped kitchen with all the things I needed to make a 3 course meal for 4.
The leisure centre is lovely. Some people have criticised the cleanliness and heat of the pool but I thought it was very clean and that that the pool was warm.
The restaurant is lovely. Prices very reasonable and portions huge! I got veggie enchiladas one night but asked for one to be put in a box for me I bring back to the lodge as I had two full enchiladas on my plate, plus hips and salad! Our waitress was lovely and was more than happy to put in a box for me.
My favourite part of my stay was my visit to the Spa, Claire Louise Beauty. The most affordable prices I have ever seen in a spa; £25 for three treatments (each treatment 20 minutes). I had manicure, back massage and scalp massage. I upgraded my manicure to gel one for a small additional fee and ended up in there 1hr 40mins. So relaxing and enjoyable.
I would definitely return again, probably with the girls for a relaxing weekend and to take advantage of the lovely spa again....I would just avoid Sales!
- Official Description (provided by the hotel):
- Situated between the sweeping coastline, hilly countryside and village pubs of rural Lancashire, Pine Lake Resort provides a four star retreat, as rated by Visit England. It features a heated indoor pool, whirlpool, fitness centre and spa with steam room and sauna. Watersports and fishing are also available. Additional fees may apply. The Scandinavian-style lodges and cosy studios include a full or partial kitchen with hob, microwave, toaster, kettle and coffee machine. Each accommodation has a private bathroom with bath or shower, heated towel rail and hairdryer. Freeview TV, a DVD player and iHome alarm clock are also provided. Some lodges have a private veranda. The Lakes Bistro restaurant and bar provides delicious local and international cuisine in a friendly setting. For groceries, guests will find local supermarkets less than 5 minutes away in the centre of Carnforth. Wi-Fi access is available throughout the property, at an additional cost. The glorious scenery of the Lake District National Park, the Lune Valley and the Yorkshire Dales are easily reached in 30 minutes' drive. Local buses stop at the property entrance several times a day with access to Lancaster, Bowness, Ambleside and Keswick. Visit the Victorian seaside village of Arnside for a traditional bag of fish and chips, just 8 miles away. ... more less
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- Also Known As:
- Pine Lake Hotel Carnforth
- Pine Lake Resort Carnforth, UK - United Kingdom