We stayed at Heacham Beach for 3 nights on 27 June 2014, booking ref 2097828.
When we got to the caravan we put things in the fridge which did not feel cold. I opened the ice unit and a deluge of water from the drip tray flooded the bottom of the fridge and the kitchen floor. This meant that we had to go out and buy kitchen rolls to mop up the mess. The fridge had been left on a low setting resulting in it defrosting.
Tried to light the gas fire but the ignition was not working, another visit to the site shop and another expense, to buy a lighter.
The sheet on the bed was too small and did not reach the top of the bed. Very little room in the bedroom, could not up the wardrobe doors without moving the quilt. Kitchen was very dark with only a window over the sink. I cannot see how this caravan qualified for a silver category, in fact it is the worst designed caravan we have ever stayed in.
We went to the restaurant in the evening and both requested a square pie, advised only 1 available so made an alternate choice. Meal arrived on time and food was good.
Saturday night visited restaurant again. Still out of pies so ordered 2 gammon, warned of 35/40 minutes delay. After 25 minutes we were advised that they only had 1 gammon. Ordered scampi as an alternative and were promised a refund for the difference. We repeatedly had to ask for a refund which we were repeatedly told that we would get but by the end of the meal had still not received. We were eventually told to go to the bar and we would be refunded immediately. Kayleigh the barmaid had apparently never had any customer service training as she did not have any idea to deal with a customer that had bee lied to and kept waiting. She tried to give us a refund by card but as it was coming up on our terminal as a debit we refused to put our card in. When we complained about the delay she seemed to think that this was ok as she had already said sorry, needless to say this did not make us feel valued as customers. Kayleigh eventually left to get a manager, came back without 1 and gave us a refund out of the till, if only she had done this 30 minutes earlier we would have left feeling more valued as customers.
- Also Known As:
- Heacham Beach Holiday Park - Park Hotel Heacham
- Heacham Beach Holiday Park - Park Resorts Norfolk