we recently stayed at this hotel on a ski vacation with a number of friends. The hotel is nice, modern and clean and the facilities are nice. We decided to stay there cause some friends had recommended it and it had very good reviews. While the hotel was very nice, the service was poor and some of the people quite rude. For example, we had booked a junior suite for a family of four. When we arrived to the hotel in the afternoon the kids bed was not arranged. We called the reception desk and they told us that it was a sofa bed and that we had to arrange it ourselves! but the worst experiences where at breakfast and dinner as we were on half board. At breakfast they have one coffee machine for the entire restaurant and there were long queues and some days it did not even worked. Instead of helping, the personnel just complained that guests did not use the machine properly ( should they maybe provide the cofffee instead? ). Finally the dinners where a bit stressful as they service was really slow and the personnel at the restaurant kept complaining about the kids: that they did not finish their food, that they were too noisy, etc. All these complaints made us feel unconformtable and ruined the experience. the only exception was a really nice lady at the reception who tried to help all the time. Personally I will not stay again and I do not recommend it for groups or people who enjoys good service.
- Official Description (provided by the hotel):
- Hotel Aneto is an establishment inaugurated in July 2008.The first and unique four stars in Benasque Valley is, without any doubt, one of the hotels with more personality in the Pyrenees. An establishment designed by the architect Jesus Godoy and the very personal stamp of the sculptor Vicente Garcia Plana, who signs the interior fitting-out project of the hotel. He has designed exclusively for the hotel the majority of decoration pieces, including the sculptures of big format (twelve meters altitude) that receive the visitor and ensure a unique experience. Following the Hotel Aneto philosophy of personalized attention, each one of the seventy-five rooms of the establishment are decorated in an individual form, taking the maximum care over comfort, aesthetics and all the details that will make the stay in the hotel a unique experience. The facilities and services that offers Hotel Aneto ensure a perfect setting for an authentic luxury stay in Benasque Valley. Enjoy all comforts of a maximum quality service in the heart of Aragon Pyrenees. Tresmil 404 Restaurant: traditional cuisine in a spectacular room with exceptional views.Sotobosque Restaurant: an exclusive space of fusion, traditional and creative cuisine. ... more less
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