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“Underwhelmed”

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Playacapricho Hotel
Ranked #7 of 33 Hotels in Roquetas de Mar
langkawi
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Underwhelmed”
Reviewed December 25, 2013

I am currently on a 3 day break at the capricho. It is Christmas day and the weather is awful. We arrived on the 23rd and on first impressions the hotel is ok. We have a double room which is small and tired with the smallest double bed I have ever seen. My parents asked for a family room which is much larger with two beds. We had the Christmas gala meal last night which was quite underwhelming . The entertainment was certainly aimed at the Spanish. Odd members of staff are ok but most appear very unhappy. Also a with another review if a Spanish person is behind you in th queue they will get served first. Please check if you have meat from the griddle as our chicken on skewers was raw inside. The weather is awful and the hotel is leaking everywhere including our room. I probably wouldn't stay here again or this area.

Room Tip: Most seem to be on the road with views of the streets unles you want to pay more
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  • Stayed November 2013, traveled with family
    • Value
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Helpful?
2 Thank mickandrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Playacapricho Hotel, responded to this review, January 27, 2014
Dear Guest,

First I would like to thank your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and what is most important the quality and friendly service.
We very much in mind your impressions and work on improving the points marked for a future visit in their perception of the product received is totally satisfactory.

Sincerely,

Mirka Sala Massachs
Gerente Hotel Playacapricho
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
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English first
Preston, United Kingdom
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 2, 2013

We stayed at the Playacapricho hotel from the 3rd October until the10th we found the position of the Hotel very good.
Found the staff very attentive and pleasant, Hotel itself could do with a makeover rooms looked very tired.
But found the rooms very clean. Would certainly return to Roquetas de Mar found the place very chilled out.

Room Tip: keep away from the kitchens, the smell of cooking when on the balcony was awful
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  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
3 Thank marilyn rachael b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Playacapricho Hotel, responded to this review, December 2, 2013
Dear Guests,

First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday.

We once again thank you and are looking forward welcoming you to any of our establishments

Mirka Sala Massachs
Gerente Hotel Playacapricho
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
birmingham
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 4, 2013

We stayed at the Playacapricho Hotel from 12th to 19th September and overall we can't find anything much to complain about. The hotel & surrounding area were nice. The staff weren't what you might call over friendly but they were certainly helpful & pleasant when we did need to have any contact with them. On arrival, we were very pleased with the look & location of the hotel & our room was spacious & clean. The view from the balcony wasn't much to write home about, (room 237 on the second floor) as it overlooked the roof of the entrance to the hotel. The one gripe that we did have, is that there was a water fountain outside, situated right under our balcony & I have to say that it was the loudest fountain I've ever heard. A peaceful & relaxing hour or so on the balcony is definitely not an option & to have a conversation on the balcony is impossible. The plus side is that the fountain is on a timer so isn't running continuously.
We stayed half board and found that, for a week, there was more than enough choices of food in the restaurant. If you are booked on a trip & have an early start, the restaurant will open it's doors to you before the usual start time of 8am, in order for you to have breakfast before your trip. You just need to let reception know the evening before.
Other than mealtimes we didn't tend to stay in the hotel so I can't say what the evening entertainment was like. We tended to go off out after dinner, as there are plenty of bars to choose from to have a quiet drink. If you walk to the right out of the hotel, you are immediately on the promenade/beach, where there are loads of beachside bars. On an evening, there are quite a few street traders on the promenade. Turning to the left out of the hotel, is the gift shops/supermarkets/bars etc.
Regarding organised trips, there is not an abundance of these but we would reccommend the Mini Hollywood trip. There is a "free" half day trip which we felt was a waste of time unless you happen to want to buy a bed. The trip is funded by a company selling beds so the majority of the half day is taken up, sitting in a hotel listening to a presentation about the beds. The trip was supposed to have included a visit to a small street market but because the bed presentation went on so long, the market had started packing away by the time we got there & all we had time to do was have a quick drink in the local cafe. However, at the end of the day, what did we expect for free.
As other reviews have stated, it is a place where a lot of spanish people holiday but we did not find this to be a problem.
We did find the resort pretty quiet (although that doesn't bother us too much) & there were one or two bars already closing up but on the whole, we would have no hesitation in recommending the hotel & resort to others.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank beverly n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 2, 2013

Hotel and Surroundings
Hotel Playacapricho is generally a nice family orientated hotel, but as noted by others for a four star hotel it is a little in need of a facelift (built originally in May 1989). Generally staff are quite helpful and polite and do what they can to help, the level of spoken English and its understanding varies between staff members.

Rooms
Travelling with the wife, mother in law and a small toddler we had a room together, 232 which was situated on the second floor overlooking the street. Not much of a view and a little noisey, but it did not bother me. The rooms have a balcony, safe (for a nominal fee of 20 EUR), air-con, telephone, small fridge, ventilation fan, TV, two large double beds, and as usual a bathroom as well. The rooms are cleaned once a day and clean towels are provided as well when needed. The general cleanliness is fine. One word of warning with small children the floors are tiled and when wet or in socks are a dangerous slip hazard, also watch children on the beds they are very high off the floor and children may easily fall onto the hard floor below if unsupervised!!! There is no kettle provided so if you want your own hot beverages, bring a small travel kettle.

After asking if we could have a room with a beach or pool view we were told for a better room you have to pay a 10 EUR extra supplement per night. There are 1000 rooms in the place, so you may get lucky and get a standard room over looking either the pool or the beach or not! Rooms on the first floor numbered from 120 and lower and 225 on the second floor over looking the street would be an unlucky draw, because they are directly above the restaurant kitchens and the greasey fumes, supply lorries turning up and the bus stop are all on this side of the hotel on the street.

Restaurant and Bar
The restaurant opens from 0730-1030 for breakfast, there is also lunch and for dinner from 1900-2100 in the evening. For half-board guests you can choose how you like to spread out your meals, breakfast and dinner or lunch and dinner etc. You are asked for your room card and it is swiped on entry. This card can also be used in the hotel to pay for drinks and extra food not included, but you must pay the bill later when you check out.

The restaurant is setup in a buffet style, drinks you have to pay for except juice, coffee and tea at breakfast. Waiters and waitresses serve all the time. There are child seats provided for children.

Food
Breakfasts were for me personally fine, water melon, fresh fruit, bread and roles, fried, eggs, bacon, beans, cereals, milk, juice, coffee, tea, toast, jams, honey, omelette. For fried food you have to go to the back of the restaurant where the food is cooked on open cookers and you can help yourself when the food is ready, otherwise it is a help yourself buffet in the main restaurant. Something for everyone. Plates can sometimes be poorly cleaned.

Dinner was fine as well, good selection of deserts. Fresh salad, cucumber, carrot, olives, gurkins, pizza bread, french bread and roles, daily different meat, veal, pork, steaks, burger, fesh fish cooked everyday, pasta, good selection, unusually no paella or much Spanish food.

All Inclusive customers, get snacks and drinks all day by the pool from the bar and the three meals. But on half board it was enough having a large breakfast a snack at lunch or in the afternoon and then a large dinner, if you are just laying by the pool or on the beach and even travelling around, all inclusive is not worth it, but for hassle free of course. Also with all inclusive drinks are at a reduced price in the bar. If on half board don't drink in the hotel bar it is very expensive.

If you are picky about food then maybe it is not the most glamerous, but I found it fine and was good for me, vegetarian options were not great from what I noticed, otherwise generally good. There are restaurants not far from the hotel where you can eat for a good price.

Pool
The pool is huge and comprises, fountains, tobogans, waterfalls, childrens pool, jacuzzis and amazing palm trees and Mediterranian plants all around, with plenty of sun beds around. Get there early for a good spot near the pool and to get a sun bed. If leaving the pool for a long period and you want to keep your spot leave a towel or some flip flops near the beds. The pool water is very cold, so be aware, the pool has varying depths as well so be careful if jumping in. The pool apart from the perimeter is all tiled and when wet is a death trap for small kids and adults, also in the childrens pool you can slip, so wear sandles or flip flops when walking around and don't run, it is always soaked. There is a life guard there and a first aid point, outdoor showers and toilets that are clean and ok. One unpleasant fact to be aware of is there are alot of birds flying around, and there is bird droppings on most of the sunbeds, so use hotel towels or brush them down. As the hotel is mailny Spanish clientel many smoke around the pool as well. But otherwise a beautiful pool and setting, just supervise small children.

Beach
Accessed by walking out of the hotel turning right and then via the carpark and onto the main promenade only 5 minutes away from the hotel, a real bonus, or via the pool and beach front bar Olympic, but you need your room card to get back through the gate in the pool area. The beach has showers for public use, it is a very fine coarse shingle, not quite sand but nice enough it is raked each day bay the council and quite clean. Sunbeds can be 4 EUR for one person per day, per bed, or 25 EUR for the week, depends on how often you intentd to go and on the weather. We had two days of high winds so the beach was very open and with the wind chill not a great place to be, or even by the pool. But on a warm still day the beach is great, but can still blow a sea breeze. The sea is cold, at about 20 Deg C, but it was the start of the season, so maybe 23 in July/Aug. When very windy the beach is not the most pleasent place to be. Watersports are available as well, but from the neighbouring hotel and can be expensive. It is a nice place to walk by at night with restaurants and fresh sea food, african street sellers and a long promenade by the other hotels and a few bars.

Rouquetas De Mar
Generally a tourist set region, outside of the main town center and residential areas of the locals. Hotel after hotel, which are attractive and have huge pools, close to the beach. There are plenty of souvenir shops selling everything to look at as well as restaurants, bars, other shops, bike and car rental outlets, just the usual you would expect. There is a large golf complex and course near by which looks good for the golfer and also the beach stretches for miles.

Activities
We were a small family so we mainly stayed by the pool and on the beach, but we did spend a morning looking at the local harbour/port and the Saint Ann's Fort/Castle. We caught the local bus from the stop outside our hotel which is in front of the hotel next to hotel Trinidad Golf. It cost us 1EUR 30Cent. per adult, child free. The bus went to the port and took 15 minutes. The harbour and the fort you can enter and have a walk around and then get the bus back. Or you can hire a a four wheeled bike for a family at 6 EUR per hour and cycle there and back. Any bus takes you there, but they can be full and you may have to stand and you may have to wait a bit they do run a little outside of the timetables.

Road Train
Like in most tourist areas there is a local kind of train that goes along the main strip. This is 4 EUR and 2.50EUR for children. The full ciruit takes about 45 minutes, but in our opinion you don't see anything of interest, only a few local streets, then just hotels and backs of buildings. It really is a waste of time really just for the children or to cut down walking time.

Useful supermarkets
The closest to the hotel in the small supermarket MARGAR turn left from the hotel entrance left again onto the main road, cross over to the otherside, walk about 5 minutes and the MARGAR is opposite the Hotel Trinidad Golf. It has the lot, water, alcohol, fresh fruit, meat, cheeses, biscuits, sweets, vegetables, bread you name it. It can get busy and the staff do like a chat at the check outs with their friends so can be a bit hectic.

Otherwise there is the huge local supermarket near the tourist office a 20 minute walk from the hotel and this has everything you will need.

Chemists and Doctors
Get trip insurance just incase, but don't forget the SIESTA from 1400-1700 or varying hours places are shut so go early for supplies. Spain is notorious for its lack of recognition of the E111 EU Medical Card which should be respected there.

Exquertions/Trips
We were offered trips to Gibralter, Palace Alhambra etc. but were expensive and a long way, for younger couples maybe, these are cheaper from the local tour operator outside of the hotel.

General note for time of year.
We went in June just when the season had started, so very early, schools had still not finished yet (15th June - 22nd). The hotel was quieter, the restaurant was better to visit early to avoid lots of people and queues. In the season from mid-july onwards until September, the restaurant may get very full and queues maybe a nightmare for food. Also the pool area could get very crowded with no sunbeds unless you are early, so bare this in mind, also the checking in procedure on arrival. We arrived at 11:00am and our room was not ready until 1400 so bare in mind the delay in checking people in and waiting for your room. Reception staff take your passports and then return them later on.

Guests/Atmosphere
The hotel is pleasant and has an impressive main foyer, with fountains and a huge set of Fig trees growing in there. Glass elevators so you can see all around. The evening entertainment is not great, mainly in Spanish for Spanish guests but generally fun. There is a childrens club as well.

Guests mainly comprise of younger and older couples or young families. Mainly Spanish but also Scandanavian. There were few Brits there, quite a few Czech and Slovak people with a mix of German as well. It is not a hotel for singles, and older couples who want piece and quiet, you won't get that here, but great value as a last minute holiday for us as a small family.

Room Tip: Rooms from floors 1-7 (we were in room 232) facing away from the beach and pool all face onto the st...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
14 Thank SHANEO091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stourbridge, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 26, 2013

a clean and tidy hotel,lacks entertainment on the night for english,food ok -the grill is your bet bet cooked while you wait .the swimming pool is deep in most parts parents take note and watch your children.overall a good hotel in a good spot quiet and relaxed.

  • Stayed May 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank ndstewart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dudley, United Kingdom
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed June 17, 2013

Just returned from the Playa Capricho and must say a little disappointed. For a 4* hotel it is in serious need of a revamp as certainly is tired looking. However, room was clean and tidy and food was tasty with plenty of choice so found something to eat every meal time. What was strange was the removal truck arriving to empty rubbish skips directly under my window at 1.30 in the morning.

Customer service is rather poor and not very welcoming at all, although 2 of the bar staff and one member of the restaurant team did try and put effort in most of the time. When we first arrived the hotel was pretty quiet and relaxing but by the middle of our ten day holiday there was a mass invasion of Spanish guests, who I found extremely rude and ignorant, and they certainly did nothing to control their children who took over the whole of the swimming pool and surrounding area. Now I have children and grandchildren of my own so am no stick in the mud and love to see kids have fun on holiday but I do not find dive bombing elderly guests in the swimming pool amusing at all, they were a total disgrace to their own nation and so were their parents who never corrected them once.

As soon as the Spanish guests arrived all other guest must of been wearing an invisible sign as no matter whether you we're first up the bar, if a Spaniard came up after you, you would have no chance of being served as it appeared the Spanish guests were given priority over every one else, and the already miserable staff became even more miserable as if they were doing you a favour.

Where were the animation team? Oh yes, entertaining the Spanish, not once were we spoke to or acknowledged by any member of animation, either during the day or through the Spanish evening entertainment.

This is one part of Spain I will not return to or recommend, as although I thoroughly enjoy learning about other cultures, hence why I holiday abroad, this is no place to learn anything apart from how very rude and miserable the staff and guests are.

Room Tip: Definitely don't have a room that over looks the street unless you like being woken by the refus...
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  • Stayed June 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
5 Thank Kate G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deal, Kent.
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 28, 2013

We've stayed at the Playa Capricho several times and find it suits our needs just fine. Spanish in character (but, hey, that's why you're going to Spain, right?), and well-positioned within the resort, the staff are friendly and helpful. Food is plentiful and varied and of a good standard - there is show cooking from the grill at breakfast, lunch and dinner. We always choose a room overlooking the street from the balcony rather than overlooking the pool or the sea (each to their own) as we like to watch the 'goings on' below - and to enjoy the afternoon and evening sunshine. We can thoroughly recommend the restaurant opposite, called Il Teatro, or if you want to push the boat out, there's a one-star Michelin in Roquetas port called Alejandro. You won't find any boisterous Brits in Roquetas although there are a few friendly English bars scattered about (the Wednesday night quiz with a meal at Bar Lay Lady Lay in Calle Sierra Nevada is good fun and they do amazing tapas, too).

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Wellroamed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Playacapricho Hotel, responded to this review, June 11, 2013
Dear Guests,

First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday.

We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.

Cristóbal Alemán
Gerente Hotel Playacapricho
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Playacapricho Hotel

Property: Playacapricho Hotel
Address: Avda de las Gaviotas s/n, 04740, Roquetas de Mar, Spain
Location: Spain > Andalucia > Province of Almeria > Roquetas de Mar
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Luxury Hotel in Roquetas de Mar
#7 On the Beach Hotel in Roquetas de Mar
#9 Family Hotel in Roquetas de Mar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Playacapricho Hotel 4*
Number of rooms: 35
Official Description (provided by the hotel):
If the Playacapricho Hotel is noted for anything, it's for its spectacular foyer presided over by a tropical fig tree and the hanging baskets which fall from each of its 7 floors. Equipped with magnificent facilities, the hotel boasts panoramic lifts, a themed outdoor pool, restaurant, bar-lounge, pub, hairdressers... Basically, everything you need to enjoy the holidays! ... more   less 
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Also Known As:
Playacapricho Hotel Roquetas De Mar
Playacapricho Hotel Almeria/Roquetas De Mar, Spain

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