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All reviews washing machine indoor pool infrared sauna utility room thomas cook walk in shower apartment block fantastic stay sun loungers balcony overlooking relaxing week all inclusive option rental car sports massage book shop shopping centre and beach local village
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Reviewed 3 weeks ago

We travelled from the UK for a 10 night summer holiday staying at the hotel in a 2 bed apartment with 2 boys aged 9 and 11. We were on an all-inclusive basis. First impressions of the hotel were very good - a warm welcome and we were able to access our room immediately despite arriving on an early flight before usual check-in time. We booked the upgraded 2 bed apartment, which was spacious. It was serviced everyday and towels could be changed whenever required. The hotel and grounds are kept very clean and tidy. There are 3 outdoor pools and a jacuzzi. We appreciated provision of towels daily for use on the sun loungers and swimming. There is a further indoor pool, jacuzzi and spa treatment rooms, plus gym and studio for exercises classes. Normally we go self-catering so I was a bit apprehensive about eating at the same restaurant for 10 days but have to say it worked really well - lots of variation and always something to tempt taste buds. There is a large complement of staff who work incredibly hard to ensure you have a pleasant stay. I thought the service was excellent and staff smiley and helpful. It is perhaps unfair to single out individuals but Antonio at the pool bar made great cortados, Rosa in the Fandados bar in the evening was lovely and Armando who covers all the activities was great fun, hard-working and a big hit with our boys. Between all the family members we did: the daybreak class (yoga/plates), Spanish lessons, table tennis, archery, darts, waterpolo, water basket, giant jenga and booked treatments at the spa. We were looking for a relaxing family holiday to recharge the batteries and the hotel really delivered for us.
Muchas gracias por cuidarnos en nuestras vacaciones!

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank Macca007Wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENTIDOAma, Director de Relaciones Públicas at Sentido Ama Islantilla, responded to this reviewResponded 3 weeks ago

Dear Macca007Wales,

Thank you so much for writing this great feedback of your stay. It is a pleasure knowing that you and your family have enjoyed at the hotel and the facilities. We will keep working hard for our guests.

We hope to see you soon.

Kind regards,
Irene Sosa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Family of 2 adults, a 4 year old and a 4 month old baby on a B&B basis.

Positives:
Easy to find from Faro airport.
Were able to check in on arrival at 12pm.
Comfy beds and pillows.
2 bedroom apartment was spacious and had good facilities on the whole.
Pool was mostly quite quiet with plenty of sunbeds and umbrellas (although they are likely to fall over in the wind).
Snacks from pool bar were tasty and reasonably priced.
Had lunch in the buffet restaurant. Reasonably priced and plenty of choice but I suspect this would get boring quickly on All Inclusive.
Friendly and approachable staff.
Pool towels a nice touch.
Area on the beach with free sunbeds and parasols is a nice idea, if you can find it. Shame no toilet facilities nearby though.
Train to the beach and centro commercial is helpful (although we didn't use it).
Regular activities around the pool - aqua aerobics and some kids activities.
Spa is nice and once there was a special offer on massages they were reasonably priced.
Maid service every day if you want it, including fresh towels. Bedding changed every 3 days I think.
Washing machine and laundry drying area was VERY useful with 2 small children!
Dishwasher also very handy as we did eat in quite a bit.
Nice shower gel and soap in the bathroom.
Although this was not confirmed before arrival the travel cot provided was a good size and had an extra mattress on that was comfortable, not just the basic hard one that comes with it.

Negatives:
Oven/microwave combo was a good idea but instructions would have been useful.
Same goes for the hob - not the easiest to operate.
Could have done with a corkscrew in the apartment and also a colander for draining pasta.
Breakfast a bit limited and very busy.
Maid sometimes came at 9am which was a bit early!
Doorbells are way too loud!
A larger kitchen bin, or more bins in the apartment would have been useful.

Would return to the hotel in the future as we enjoyed our stay.

One thing we would have found useful to know, especially as we have small children who go to bed around 7:30pm, is that almost all restaurants and shops in the resort close for siesta from about 4pm until 8 or 8:30pm. We spent a very hungry evening traipsing around looking for a restaurant on the first night and eventually only found a burger king that was open. Once we adjusted our routine a bit though we did find a couple of nice restaurants. Pavarotti's in La Antilla being the best.

Room tip: We had top floor but facing the road, which can get quite loud of an evening.
Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank HolidayFan82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENTIDOAma, Director de Relaciones Públicas at Sentido Ama Islantilla, responded to this reviewResponded 4 weeks ago

Hello!

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

We hope to welcome you back to our hotel very soon!

Kind regards,
Irene Sosa


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Reviewed July 9, 2019 via mobile

We had a 2 bedroom apartment and it was lovely on the ground floor so we had a grassed area which extended our outside area.
We stayed all inclusive and it was worth it food and drink plentiful a great variety of both.
Food was good we never starved and different options each evening and lunchtime.
Breakfast had a better continental choice than the hot offering but again all tasty.

Hotel grounds and pool areas are immaculate and despite a few reviews that state otherwise we found all the staff friendly polite and very hard working.

Gorgeous spacious apartments with great beds and bedding in fact best hotel bed we have ever slept in. Rooms cleaned daily by a wonderful housekeeping team.

This was our first time to this part of Spain we wanted a more traditional area and something relaxing with a lot of comfort and boy we got it, thanks Ama Islantilla.

Date of stay: June 2019
Trip type: Traveled with family
Thank Dickieboy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENTIDOAma, Director de Relaciones Públicas at Sentido Ama Islantilla, responded to this reviewResponded July 11, 2019

Dear Dickueboy3,

Thank you for taking the time to share your feedback and for the great review of our hotel! We are really happy that you have enjoyed at Sentido AMA Islantilla
We hope to welcome you back to our hotel very soon!

Kind regards,
Irene Sosa
Sales assistant

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Reviewed July 5, 2019

hotel - nice and modern with great rooms with lot of space butd but 20 min walking to the beach.they provide a train to get there.
Beach - Didn´t like it.
Restaurants and food quality - Need to improve really fast.
Pools - Great
Staff - cool and smiley

Date of stay: July 2019
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank 337miguell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENTIDOAma, Director General at Sentido Ama Islantilla, responded to this reviewResponded July 7, 2019

Dear Miguel

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Kind regards

Marta Cañete
General manager

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Reviewed June 24, 2019 via mobile

Went for a week through Thomas Cook in June 2019. Hotel had a train with 3 carriages that took you down to a small supermarket and a few shops about 5 off. Then above them are about 4 different eating places. That is it nothing else so l hired a car to get about. If you don't want to drive then you have a problem as towns are a fair distance so buses are not to frequent and taxis will cost you to get about. The hotel was a great size and very clean all over outside and in the rooms. 2 big pools and 2 small pools. The room we were in was a great size and no complaints there. We were only bed and breakfast and I found the breakfast disappointing. Overall the area is in rural Spain with shops closing from 14.00 to 17.00 and eating places from 16.00 to 20.00 I personally would not recommend this as a holiday destination.

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank TomP895
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENTIDOAma, Director General at Sentido Ama Islantilla, responded to this reviewResponded June 25, 2019

Dear Tom
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Kind regards

Marta Cañete
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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