Booked through Thomas Cook. One of their Sentido range. Not sure why - I've stayed in better Thomas Cook resorts which haven't been given the Sentido accolade.
Receptionist was not at all welcoming. Our room wasn't ready (not a problem) but she didn't give us any indication of where we could go or what we could do whilst waiting (didn't even point us in the direction of where we could get a drink!) and when I asked if she might have an idea when the room may be ready I was just ignored.
Eventually found the bar. The rudeness continued with the pool bar staff serving Spanish guests ahead of British guests despite us waiting longer (I notice a comment in a previous review along similar lines...)
When dining, the food which should have been hot was frequently cold.
Whilst Thomas Cook Sentido collection is meant to signify a resort which is a little more special than the standard, I wasn't seeing it. Not even a welcome pack was provided.
One positive - the apartments were very nice. Beds were really comfy and the balcony was one of the best.
All in all however, the resort is a standard, mass market, all inclusive place. Nothing to write home about, or worth rushing back to.More