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Reviewed July 1, 2009

Our stay (one night, Saturday, with a baby and a toddler, in an apartment) got off to a bad start when we had to wait two hours to check in. To be fair, we got there early, but hoped a room would be free. We had been told from 12, but we didnñt get in till 1pm - my husband stood and waited while they checked other people in - we were both seething by the time we finally got to our room. Then we saw that the shower hose had a hole in it, and one of the clear perspex boxes in the fridge door was broken.

That, along with the blind that was broken, was enough for me to call and complain. The asst manager was professional and knew how to deal with an annoyed guest. My other big moan was that before booking, I rang to check they had room service, as this is very handy with 2 small children - and much less stressful. I was told they did, but then when we arrived, they said I could take a plate from the buffet up to the room. Yeah, right. Other irritants: loud thumping music by the pool at 5pm, overcharged us at the pool bar, overcharged our room bill, and no cold water on Sunday morning.
On the plus side, the apartment was large, if not brilliantly equipped compared to some hotel apartments iñve stayed in; the restaurant staff were lovely; breakfast was good; there´s a nice walk around the lagoon reached by a wooden bridge - though it´s not the cleanest beach.,

  • Stayed: June 2009, traveled with family
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2  Thank Fififlores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2007

Short, 4 night break, booked through Thomson on-line, as a combination flight and hotel.

Booked hire car and Faro airport easy, and only 45 min drive to hotel.

October quiet, but busy at the weekend with Spanish weekenders. Services were beginning to be closed down (such as pool bar).

Hotel room (apartment) was excellent, staff really helpful and efficient and friendly. We were on half board and food was good with plenty of choice.

Location at this end of the season not over attractive, but clean if little grubby.

Recommend you hire a car - the drive into the hills, via the walled town of Nieble is excellent, passing Minas Rio Tinto and on to Zufre ('Eagle' village well worth a visit).

Didn't get to Seville, but it's within reach... we stayed around the pool....

  • Stayed: October 2007, traveled as a couple
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1  Thank troonly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2007

This is a hotel set in a typical Spanish fishing town. We stayed in an apartment which was very well kept and equipped. We had a maid every day. We ate in the hotel restaurant and the food was fantastic.
The hotel was majority Spanish in guests and not much English spoken, but we got by.

The children 11 and 7 had a ball and made loads of friends. There was an entertainment team who worked hard, but it was low key and not in your face. If you want beach bars and English food this hotel will not be for you!

  • Stayed: August 2007, traveled with family
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5  Thank lobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2007

Brilliant. Everything was excellent. The room, bathroom, pool, and food was delicious. Hotel was new and clean.
For me the best region of Spain - calm, without crowds of tourists and shops with kitch clothes and souvenirs. A truly beautiful area.
And nothing's like Andalusian wines... :) Want to spend an unforgettable time in a luxury hotel in a tow which shows how the Spanish live? THEN GO THERE! :)

  • Stayed: August 2006, traveled with family
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4  Thank zarowka120w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 days ago via mobile
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Stayed: November 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGX, Guest Relations Manager at Occidental Isla Cristina, responded to this reviewResponded today
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