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“Excellent value”
Review of Residence Eden

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Residence Eden
Certificate of Excellence
northern ireland
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellent value”
Reviewed June 28, 2009

Large complex with variety of pools and facilities. Tremendous value especially with free shuttle into Peschiera. Definitely an unpleasant smell lingering in the air from time to time and the hire for bedlinen was 120 euros for four of us which was extortionate. Other than that we thought it was a super place for families and would definitely go back.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank genevieve_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Res_Eden, Responsabile relazioni pubbliche at Residence Eden, responded to this review, August 2, 2010
Dear genevieve_7 we are glad that you enjoyed our Residence Eden and that maybe you'll come to visit us again. Thank you for having underlined what you didn't like so we can improve our resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Venezia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 20, 2009

Clean and spacious, courteous and friendly staff - a great place to stay with a family! We spent a lot of time at the pool, ate at the bar and the buffet and had good interactions with the animation staff. In addition, because this residence is part of a complex, there is something for everyone. Not looking for a budget family friendly apartment? Try the Parc or Golf Hotel! Lots to do in the area as well.

Stayed June 2009, traveled with family
Helpful?
3 Thank DeeZee4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Res_Eden, Responsabile relazioni pubbliche at Residence Eden, responded to this review, August 2, 2010
Dear DeeZee4 thank you for your review we are glad your holiday was nice and we hope to see you this year as well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rehovot
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 15, 2009

We are two families 5 adults & 2 children that were guests at "Residence Eden" on April 8th till 13th. We would like to mention some unpleasantness condition during our stay:
1. In the rooms there was only one wardrobe without shelves to organize our clothes,so we had to leave them in the suitcases disorderly.
2. In the bathroom the water from the shower was spared out all over the room so that the next person entered a wet room (even there was a floor wiper that didn't really help)
3. The hot water switch was out door ( a fact that we had learn in the hard way). You can imagine the coldness of the water when you enter the shower. In the reception room there were nobody for assistance so after taking to Park hotel reception, they told us what to do.
4. When checking out we were tolled to clean only the kitchen and we did. Even so we were told that in one of the rooms the kitchen was not clean enough, so they have to charge us 10 erro. It seemed to be like a blackmail. I personally asked for explanation but the lady in the reception refuse to answer with an argument that it should be clean only by the stuff . When I asked to show me what was the dirt and to clean myself, she refused against all my claims. I've tolled here that I'll complain and the answer was rudeness: "you can do what ever you like".
5. Last at not least, a suggestion. When you're printing the kitchen item to the guest in Italian and English ,better put a little drawing or picture for identification.
I'm sure that with a little effort and attention all those "problems" could be solved successfully.
6. Breakfast in Parc hotel was promised to be 6 euro per person and childrens age 6 and 3 are free. In fact the reception demand to pay for childeren same price as adults. We did not eat there.
Generally we were disappointed from our stay and will not recommend our friends of this place

Stayed April 2009, traveled with family
Helpful?
5 Thank dotan_shai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Res_Eden, Responsabile relazioni pubbliche at Residence Eden, responded to this review, August 2, 2010
Dear dotan_shai we are sorry you found these inconveniences during your stay at our Residence, I'm sure that your advices can help us improving.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
1 review
Reviewed November 4, 2008

We booked this trip as a last minute Halloween holiday break and stayed 3 nights. We could not fault the place. It was clean, comfortable and adequate for our needs. Beds were made on arrival although the web page said to bring our own bed linen we did not need to. However this could have been the fact that it was off season. I found the staff to be efficient and if you were friendly to them they returned it. We had a 1 bedroomed apartment which was well equipped and spacious. Air conditioning/ heating worked a treat. We flew into Milan Bergamo and drove 1 hour to get to these apartments. It was a bit tricky to find our way but eventually we found them. We had Garmin but it did not work well in the area. Very conveniently located near Gardaland Park and we also discovered a beautiful Thermal lake called Thermal Park Garda in Cola which we all loved especially our two boys 10 and 12. Residence Eden is a very large complex and is a bit out of the way but there is a shuttle bus service provided. There are two Hotels also on site. We did not use the facilities of the Hotel but had a quick look around. We preferred the apartment. Definitely would go back and stay here.

Stayed October 2008
Helpful?
Thank Grabanopportunity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 17, 2006

This complex on arrival seemed nice however i have never visited a complex where the staff were so rude and to be honest hostile towards their guests .The reception staff are not intersested in helping you with the simplest of problems and when i asked to use another appartment to shower (no hot water for four days !!) I was advised to shower myself and young son in the cold shower by the pool ! I needed help to locate my missing suitcase and was treated with a complete lack of resect and was told that it was my problem . The supemarket is rarely open and when it is the lady who serves takes so long that the other guests quite rightly become fed up and walk out .The girl on reception with the blonde hair only seems happy when she is chatting up male guests on her time off in the evening . My holiday was ruined by the rude staff at reception, cleaners and pool bar staff . There are countless extra charges for towels ,room cleaning and deposits,my adaptor plug did not even fit their sockets and i had to purchase one from them,more money.NEVER AGAIN !!!!!!!!!!!!!


Helpful?
23 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Eden

Property: Residence Eden
Address: Via Coppo 2/a, 37014, Castelnuovo del Garda, Italy
Location: Italy > Veneto > Province of Verona > Castelnuovo del Garda
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Swimming Pool
Hotel Style:
Ranked #6 of 22 Specialty Lodging in Castelnuovo del Garda
Price Range (Based on Average Rates): $
Hotel Class:2 star — Residence Eden 2*
Number of rooms: 173
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Also Known As:
Residence Eden Hotel Castelnuovo Del Garda

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