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Grand Hotel Paradiso
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Reviewed January 25, 2013

We stayed in this hotel the second week of January with Crystal Holidays and we had a wonderful week. We upgraded to a superior room which was a great sanctuary at the end of a hard days skiing and with a visit to the spa facilities to ease those aching muscles was a must.The staff were extremely helpful and we had a lovely waitress looking after us for our evening meal.The food was great with a good selection and I particularly liked the freshly squeezed juices in the morning.Even the cleaners were very friendly and spoke each morning! The Bistro come bar also did lovely coffees and cakes for an end of day treat.On the last night we were brave enough to go to the Snow White disco and had a fabulous time until 3am and our coach was at 5am ! So what a way to end a fabulous stay and make friends with a few more ski bunnies like myself ! Quick note on the skiing which was great especially the black run down from Passo Paradiso and the runs in Ponte di Legno which you can ski across to or catch a cable car . Passo itself is a little disjointed but piste no22 & no23 are great runs with super pit stops for drinks and lunch.One last mention is to a mountain restaurant in Ponte di Legno which is the farthest over you can go and is no19 on the piste map ( Roccolo Ventura ).The owner is very welcoming and does a mean Beef Bourguignon making the trip over well worth while and then there is a fab red going into black run from there to work your lunch off ! Many thanks to all at the Hotel and Crystal for a great holiday to blow away those cobwebs and kick start a healthy 2013.

Room Tip: Pay a small supplement and upgrade to a superior room - It's well worth it. Room no102 was great.
  • Stayed: January 2013, traveled with friends
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Thank Lyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

Off to a bad start after arriving late at 10.45p.m. at hotel due to plane delay, absolutely no refreshments avaivable to us after a long day travelling.Not good.
We were at this hotel 12th--19th Jan. 2013.
Check in speady, we had a superior double without balcony which was very spacious and wonderful bathroom facilities, large walk in shower, seperate toilet with bidet, and large wash area with large heated towel rail.
The linen was fabulous,towels bedding , dressing gowns , all top quality.
The food was wonderful, and all staff very helpful in all areas of hotel.
The pool and spar facilities were good except that the jacuzzi was too cool to sit in because it was fed by the swimming pool water. At the end of a days ski-ing a bit of warmth is neaded to sooth the aching muscles!
Would say it is the best Hotel in the resort and very well placed for all lift areas and runs.

Room Tip: Balcony not needed as far too cold to make use of it
  • Stayed: January 2013, traveled as a couple
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2  Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2013

Just arrived back from our new year skiing break over the new year, we were a party of 6 adults and 6 children. On arrival from the airport the check in at reception was dealt with within seconds and we were in our spacious room (106,214,314)within ten minutes of arrival. We had three rooms all with a kingsize and two large singles together with a well presented en-suite, the rooms had individual heating controls which is great but take note you can only control the heating if all of your windows are closed..
The hotel bar and staff were very welcoming and the beer was flowing within the first hour of arriving, if you have the opportunity to purchase the hotel credit before you arrive the go for it, we invested in €200 for each room for £87 and a it was worth every penny, you just hand over your room door card at the bar and sign for each purchase.

The restaurant was amazing, the food, the helpful staff and the wine. If you like your food you will not be disappointed so many choices every night. Breakfast is a delight with hot, cold buffet or you can take freshly made omelettes and smoothies for a €. The staff were always on hand to help in the restaurant especially with the kids(7-12) who all sat on their own table and placed there own orders with the waiter.

The ski hire shop is attached to the hotel and our party of 12 was kitted out within an hour but we were the only people in the shop so I think we got lucky that day.

There is a swimming pool and wellness center downstairs, the kids swam every day after skiing but must have adult supervision. There is also a games room to pass a couple of hours in the evening.

We were a party of 12 first time skiers not knowing what to expect, this hotel had everything we needed to have a memorable holiday, and with eight of the party skiing red runs by the end of the week I think it's a thumbs up for ski school as well.

Once again a big thank you to all of the staff at the Grand Hotel Paradiso.

Davies, Stafford, Gardiner

  • Stayed: December 2012, traveled with family
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4  Thank Ruth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BonettiDirezione, Direttore at Grand Hotel Paradiso, responded to this reviewResponded January 10, 2013

Dear Family Davies, Stafford and Gardiner, it’s been such a pleasure for all of us to have you here. Thank you so much for your very kind comment, it makes us to know that you had a good time in our hotel and in passo tonale overall.
Hopefully we’ll see you all again next year..aiming for some black runs too! Best regards

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Reviewed January 6, 2013

This was our first skiing trip albeit not our first trip to Italy, not knowing what to really expect we booked as nice a hotel as we could find.

Rooms:

We had a standard room which was a little small but still big enough for two adults, not a great deal of storage space but it was very clean and pretty well appointed, the bathroom was very modern and spotlessly clean, towels and sheets were changed regularly and the room was always warm. Wifi was a bit hit and miss but still you have to remember where you are!
My only niggle was that our room was near the big Paradiso Apres Ski marquee which pumps music out from about 3-8pm, wasn't too much of a hassle though.

Food:

Food was excellent, you hear so many horror stories from other British families that I was wondering just how good it would be, I needn't have worried as the standard was excellent, ok it isn't Gordon Ramsey excellent but for a ski hotel catering for a lot of people there was always a decent choice. You get a "Help yourself" buffet to start, then usually a choice of 3-4 pasta courses, then a choice of 3-4 mains and finally a dessert table full of cakes and goodies. Having been to Lake Garda earlier in the year the food in this hotel was of an even higher standard, my wife is quite a fussy eater and she found the food was great.

Spa:

The spa on site is excellent, its very well looked after and is a very nice place to spend time, it is actually a lot better than I was expecting and the decor is of a very high standard. My wife had the Aqua Massage and rated it very highly for getting those aches and pains out! I really liked the steam room.
A word to the wise though, some people do use it naked!

Bar:

Lovely little bar on site where I found the waitresses very friendly and always happy to help out a foreigner who doesn't speak any Italian! Good range of beers, hot chocs, teas and wines to suit all tastes and very nicely appointed.

Staff:

Almost all of them were great to deal with and happy to help, I can excuse the ones that were perhaps a tiny bit short in their responses as they have a lot to deal with in such a hotel but i have had much worse experiences in Hotels costing a lot more, overall I'm happy with the service levels we got, there were a couple of things we needed doing and they got done, cant really say fairer than that!

Bad points?

Very few really, the beer isn't cheap at 5 Euro for a large one but its acceptable in regard to the other bars. I would not class this as a ski in/ski out hotel, you can ski into the car park from a mound of snow but you definitely cant ski out of it, there is a set of steps up to the pistes which is a bit tricky in your boots and carrying ski's but its a minor niggle.

Tonale in general:

A nice if a little quiet resort, there are a number of bars that provide a bit of Apres action but very few of them are bouncing, ideal for me but maybe a bit limited if you're a bit younger and like to drink all night.
My recommendations would be:

La Barracca: On the slopes, a nice modern building with the best Hot Chocs in resort and the cheapest beer we found (3.50 for a large beer) very busy at lunch times though!

La Botte: Just off the slopes with sky sports and a nice cosy atmosphere, also make you feel very welcome with little snacks as you order beers, 4 Euro for a large beer.

Paradiso Apres Ski: the aforementioned marquee is great if you like it loud and packed to the rafters!

skiing:

I'm only a novice skier but there was plenty to keep me occupied, even the better skiers I met were happy enough with the amount of reds and blacks available and it has the advantage of the Gondola link to Ponte Di Legno and Temu and the very high Glacier skiing is there too. Lift queues are busiest between 11am-2pm but I think the longest I waited was about ten minutes before 11am there aren't a lot around really, a lot of times I was straight in. Be warned this is a popular resort with locals so public holidays and Fridays are quite busy!

  • Stayed: December 2012, traveled as a couple
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6  Thank BigLeeMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BonettiDirezione, Direttore at Grand Hotel Paradiso, responded to this reviewResponded January 10, 2013

Thank you for your extremely detailed comment! Glad you liked our hotel and our service, and we appreciate you being so human and understanding when it comes to wifi and apres-ski music
hopefully we’ll see you back soon to enjoy our food, our spa..and our company!

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Reviewed January 4, 2013

We have just returned from this hotel staying for the week over christmas. We had 1 double room and 1 twin room opposite each other, the rooms are fairly small and basic but very comfortable and very clean, towels changed daily if required and room was cleaned every day, the shower boasted hot water constantly and each room had a huge radiator on the wall to air any damp clothing which was great. We did look in a superior room which was lovely more space and possibly recently refurbished but we don't have any complaints about our room at all. All the staff without exception where super friendly and efficient and couldn't do enough for you on request. Again the restaurant staff where extremely friendly and the service was fantastic, every morning and each night our every need was catered for. Buffet breakfast in the morning so much choice along with hot bacon sausage and scrambled eggs, fruit, yoghurts, toast, fresh bread, and cakes. The evening meal each night had a choice of 3 starters and 3 mains along with cold buffet entrees and the most amazing deserts. (Gorgio- fantastic) We tend to generally go for self catering holidays as we are not so keen on all inclusive, but you chose your meal off a menu and it is made for you rather than buffet style but I have to say all of us enjoyed a lovely meal each night. Location wise obviously we went for the skiing and I don't think there is better placed hotel in passo tonale, we did not venture much into the village as we had everything we needed but the village is very nice also. The bar serving food and drinks all day had a real cosy atmosphere and the staff yet again excelled themselves with their politeness and service. Amy the crystal rep is great, and was very helpful. The swimming pool is a little cold (you do need to wear a swimming cap that I understand are 3 euro (or take your own) but is a lovely area, also the saunas/ steam room retreat was very beneficial and a little bit of evening pampering after a long day falling down the mountain! About passo tonale:- as a first time skier along with an experienced skier and our 2 boys aged 13 and 14 who have skied in France I have to say the resort has something for everyone, the blue runs are quite varied and I understand a few of the red runs are quite challenging along with the Black run on the Glacier side, very little queuing all week and some amazing views of the Italian Alps. Basically I cant wait to hopefully return to this hotel and resort and aim for more red runs next time!! Well done to all the brilliant staff at Grand Paradiso!

  • Stayed: December 2012, traveled with family
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7  Thank lisaloud33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BonettiDirezione, Direttore at Grand Hotel Paradiso, responded to this reviewResponded January 10, 2013

Thank you so much for your very nice and detailed feedback.
We are glad you are satisfied with our service overall! friendly staff, clean rooms, good food are key points for a hotel and we are happy you appreciated all these qualities, together with the hotel position. We hope these reasons are good enough to bring you back next year!

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