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“Good stay at the Gardenia”
Review of Hotel Gardenia

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Hotel Gardenia
Ranked #6 of 27 Hotels in Passo del Tonale
Certificate of Excellence
Reviewed March 11, 2012

I chose this hotel based on the reviews for the food as there seemed little difference between all the hotels in Passo and my partner and I are quite fussy. We arrived late and were served a simple dinner which we were grateful for after a long day of travelling. We found the staff very friendly and helpful in both the restaurant and bar. You choose your meal the night before (or at breakfast if you go out for dinner), the choices were from 3 starters and 3 mains. If like me you don't eat meat then ask for the veggie menu as it has many more options. The buffet looked ok if you arrived at 7.30pm but cold vegetables don't really appeal to us, some food warmers would help. Breakfast was basic but enough to keep you going until lunch.

Our room was clean, with a good shower and comfy beds, although with the usual terrible pillows we've found everywhere. We had a good view from the balcony at the back of the hotel. We experienced some late noise from babies in the room next door and once some drunken Italians at 2am running about but we were usually tired enough to sleep through. The location is ok, our ski/snowboard school meeting place was at the other end of the main road so the shuttle bus was very useful, there's also a free bus that runs up and down the road frequently.

Ski/snowboard storage area downstairs is good and you can leave your boots to dry on the heaters if you wish. We used the spa area once, it has a free sauna & steam room, you have to pay for the jacuzzi and pre-booking was recommended.

We can recommend the Magic pub for Aprés ski, happy hour is 4.30 to 5.30. And the Alpi pizzeria was excellent with cheap local wine. There are a few late night clubs but even on the last night it was half empty with a few kids running around until 11pm so not a late party place, but plenty of fun in the pubs after finishing on the slopes.

Our classes started at 11am so there was no rushing around in the morning, however be warned if you book the improver package with Inghams, the meeting point is a good 10 mins walk from this hotel and also had so few people that the groups were restricted, i.e. snowboarding had just 2 groups beginner and advanced and all were Italian. There are lots of wide blue runs which are great for gaining confidence especially on a snowboard. A few of the red runs are similar to blues in other resorts and there's also enough for the more experienced. There's a gondola to go up and down to the Presena so you can enjoy the views even if you can't manage the black run.

  • Stayed: March 2012, traveled as a couple
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2  Thank Hipk0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 4, 2012

We stayed here as the Adamello was doubled booked so our tour operator moved us (not sure whose fault that was but we weren't the only people moved). The hotel staff are friendly and very welcoming. The rooms were comfortable although the walls were a bit thin, we could hear the person in the next room snoring! We enjoyed the food in the restaurant including the need to choose the night before. It wasn't wonderfully varied but plenty of it and good quality. The special Trentino dinner was excellent.

The ski and boot storage was good especially the boot heaters which meant that the boots were dry the next morning. The shuttle bus was excellent to and from the slopes. I didn't visit the spa but found the bar very good.

I wouldn't hesitate to stay there again.

Although not listed here the Alpi pizza restaurant does fantastic pizzas!

Room Tip: Rooms at the back have a lovely view but I think any should be ok.
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  • Stayed: February 2012, traveled as a couple
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Thank anotherscreenname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2012

I stayed at this hotel with my partner for a week skiing.

Hotel - the hotel in general was well decorated and looked nice and traditional. The common areas were kept nice and clean. There was a nice bar as well as a games room reception area and the restaurant. There was also a spa that could be used by guests, the sauna, steam room and showers were free of charge.

Staff - The staff were helpful when needed. They ran a free shuttle bus down to the main lift area, the guy who drove the bus was very nice and dropped us down even though it wasn't in the hours that the bus was meant to run. The maids were very helpful and cleaned the room every day.

Food - The food was the main disappointment. It wasn't really suited to the British. I understand were not in Britain but the hotel should try to meet guests needs. We eat out a few times to avoid meals such as 'boiled mixed meat'. There was a distinct lack of vegetables. Although the buffet before the main meal was nice (this was generally the best part of the meal). All other meals were carb based with little meat. Another disappointment was the coffee. Also, you did not get any drink with your evening meal. I would suggest going to the spar across the road to get drinks for the room which is a lot cheaper than buying from the bar.

Room - The room was very nice, well decorated. The bathroom was fine always plenty of hot water. There was a TV that had some English programmes although you often had to change the language to English. What could have made the room perfect would've been to have comfortable pillows, they were VERY hard. We requested different softer pillows but were given the same very firm pillows. I would suggest to take your own. And also to take a travel kettle if you like to have a tea/coffee in the room as these facilities were not provided. Also like other reviews say take your own hair dryer.

Resort - The ski resort was very nice. Good skiing, plenty of snow. Varied slopes for all abilities. Plenty of reasonably priced bars especially at happy hour in the magic bar & the barracuda bar. The resort is one main road so easy to find your way around. The slopes were busy on the weekend but much nicer & quieter in the week.

All in all we had a great holiday and would go back to the resort and hotel but would probably stay self catering/ bed & breakfast.

  • Stayed: February 2012, traveled as a couple
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3  Thank kd247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fabiogardenia, Proprietario at Hotel Gardenia, responded to this reviewResponded March 19, 2012

Dear Guest
In every place where I' ve been I enjoyed food customs and traditions of the place.
"Italy" is famos for Pizza Spaghetti Tiramisù espresso coffie (1 euro ).
When I came in London I liked the regional food ..and of course even if locically not what I'm used to eat and drink at my house , but I enjoyed .
I think that in a menù with choice of 3 starters and 3 second courses you couldn't find nothing for your test with also possibility of variation of it .
I'm sorry for that ... , but very important for us is that 95% of Brithis people enjoyed the tipic Trentin menù and ask for that ......
Best regards
Carmen elena fabio

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Reviewed February 19, 2012

Stayed here ad part of a Thompsons snowboarding package deal. Location was pretty good at one end of town with a 10 min walk to the main ski lifts. Hotel staff were very friendly and enthusiastic. The rooms were clean and tidy and perfectly ok. Though some other guests were complaining about the hard beds. But in my experience the beds were typical of this type of hotel. Food was ok. It's quite a local menu so don't expect international Italian food. But there was lots of it. So long as you are open minded it was great. Overall a good stay and I would be happy to stay here again.

  • Stayed: February 2012
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Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2012

We have stayed at this hotel three times now. It is very clean and tidy, with comfortable, though simply furnished, rooms, well-furnished “public” areas (lounges and dining room etc) and good “wellness” facilities. There’s also a nice bar area. It’s not too big a hotel – about 50 bedrooms. We asked for, and were given, a room with a balcony. We find the hotel nice and quiet – which is what we want. Children (of whom there don’t seem to be many there) can be noisy at times, but not for long and are usually well-behaved. The staff are friendly and a lot of them speak English. The food is plentiful and dinner menu varies each day – you have a choice of three entrée and main course options and there’s a self-service well-stocked salad bar. Each week there is a Gala dinner and this occasion also includes a raffle (tickets 2 for 5€ or 4 for 10€) which we’ve never won. The fare may seem unusual to a UK-trained palate, but this isn’t the UK and anyway you will usually find something you like. Drinks are not included – and the wine is not cheap – especially considering what you can get for a few Euros in the Spar across the road. Wine is typically 14€ a bottle (or more) though you might have expected it to be cheaper on the Continent. Draft beer (Nastro Azzurro – very nice) is 2€ for a small beer (200ml) and double that for a large.
A key factor for us in choosing this hotel is that it has a steam room and sauna, which we used most days. They help us recover from the, how shall I put it, the exertions, perhaps, of skiing and we find we ache less by this sort of “heat treatment”. These steam/sauna facilities are free, though you have to pay 2€ each for a fluffy towel. There are other facilities available but they cost. You do need to wear swim-wear and to have a dressing gown and slippers (we took Crocs) to wear down to the basement where the facilities are, though there is a changing room in the suite. The whirlpools (2 one-person ones) cost 10€ for about 10 - 15 minutes. As last year, we treated ourselves to a go on our last day – they pummel you quite nicely and are worth the money after all the exercise (sorry, I don’t mean to go on about that) on the slopes.
We did use the ski/boot room at the hotel this year for the latter part of the week and were impressed. To begin with, as in previous years, we stored our stuff at By Maestri beside the Hotel Vittoria (from where we had rented the skis and sticks) and walked from and to the hotel. However, the Gardenia’s minibus does regular runs (morning and afternoon) to the car park by the slopes and other places. We used this service (and the ski room at the hotel) from the Wednesday and it is very good. The minibus runs so regularly you never have long to wait, and in the morning you can be dropped off at various places as you wish – for example, at the main pistes meeting point (opposite the Miramonte hotel) or opposite the Paradiso Gondola (for the Blue 18 [direct access from the car park there] or to go up to the glacier) or in the car park by the Valbiolo chair lift to go up to the Scorpion Bar. The driver is very accommodating.
If you want to wander around the town (which is not large) you can always go out again after changing out of your ski boots etc. There are a couple of Automats in the town, useful as we always take a Travelex Euro card for our Euros. And we look around the shops there – not many – and the Spar.
I would be happy to recommend this hotel to visitors to Passo Tonale.

  • Stayed: January 2012, traveled as a couple
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3  Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2012

We stayed at the Hotel Gardenia in early January. We were to ski for a week at Passo and had opted for half-board. We were very pleased that we had as the food was, on the whole, good and plentiful. It was nice not to have to cook after a day's skiing.
The beds were comfortable although the pillows were flat. We asked for more - much better! The rooms, bathrooms and public areas were all spotlessly clean.
The staff at the hotel were excellent. We could not fault the service.
We really liked Passo del Tonnale and plan to go back next winter. All being well, we will stay at the Hotel Gardenia again.

Room Tip: Ask for a room on the third (top) floor if you can. Very quiet.
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  • Stayed: January 2012, traveled with friends
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1  Thank lchellingworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fabiogardenia, Proprietario at Hotel Gardenia, responded to this reviewResponded March 18, 2012

Dear
I want to thanks all the guest for the goods reviews!!!!
Always ready to improve our services trying to make you spend a week in complete relax and fun....
We work a lot with the British and our greatest Satisfaction is to see them go away happy !!!!!!!!!!
Thanks again
Carmen elena fabio

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Reviewed April 30, 2011

The Hotel Gardenia is a large property built in the traditional style at the east end of Via Nazionale, the main street that runs through Passo Tonale. The public areas of the hotel are generous and nicely done out in simple carved pine. There's a large dining room, a comfortable lounge (the 'green room'), a TV room, a games room, and a bar leading off the reception area. A lift serves all floors, although beware that there are guest rooms below the ground floor as well as above. Those concerned about noise and natural light may do well to request rooms on the upper floors.

Our room was a generously proportioned corner room with two balconies facing south and west. The room was spacious, clean and simply decorated. The bed was very comfortable (although perhaps a bit on the soft side). A small wall mounted LCD TV had a good range of free to air and SKY Italia channels. There are simple net curtains covering the windows, but (as is usual in Italy) external shutters can be closed for complete privacy and to help moderate temperature. The bathroom was clean and comfortable but did not have a bath. The fixed hairdryer was very poor and guests would be advised to bring their own. The provided toiletries were welcome but fairly low grade, and the towels could have been fluffier.

The room had ample storage space and a good sized wardrobe - essential on skiing trips! Room security was good. There was a safe, and the rooms used modern card locks - although you need to ask specifically if you want a second keycard.

The ski room was spacious but simple, accessible from the street. The door was mostly open so those concerned about security would be advised to take a padlock or skilock. However, we had neither and encountered no problems. There is a heated boot rack and individual ski storage racks, numbered for each room. I think there were some tools and a workbench and it was clear that some people serviced their own skis there.

Much has been written on Tripadvisor about the quality of the food, sometimes negative. I found the food to be a very pleasant surprise. There is a selection of three choices for each course (for half and full board guests) - the selection is made the day before. There is a very ample self service buffet of cold vegetables and some savouries (e.g. small bits of pizza). The courses themselves were typical northern Italian cooking, well done (if not exactly 'gourmet') and we enjoyed dishes like Cottoleta Milanese, Spaghetti Carbonara, Minestrone etc as well as various veal, pork and beef dishes with a more typical Trentino slant. It was all delicious and plentiful. Drinks were well priced (€2 for a litre of mineral water, €2 for a small beer, bottles of reasonable wine from €14) - you sign for them then pay at the end of your stay - so budget accordingly. Once a week (Thursday, from recollection) there is a typical Trentino dinner. This was a lavish and fun affair with entertainment and audience participation. It's perhaps not everyone's cup of tea but most people got into the spirit. A €2 raffle in the dining room to win a nice new pair of skis helped with the excitement... The food itself was interesting and mostly very tasty - and lots of it - but in this part of the world 'speck' (dried ham) rules so if you don't eat pork you might feel a bit cheated. Vegetarians should generally have no problem (although choice will be limited) and beware that Italians don't often consider pork and chicken to be 'meat' so you may have to examine salads, soups, etc. carefully. This is typical, though, and not specific to the hotel. One final word about meals - the advertised meal times tended to belie the rather narrower time range that one was expected to dine in. There was an early dining culture among most guests and coming late to breakfast or dinner normally meant limited choice and more rushed service.

One of the highlights of the hotel was the very friendly staff, who appeared to work tirelessly from breakfast to dinner. The minibus driver was also unfailingly helpful and cheery and seemed to go out of his way to help guests get to whichever skilift they wanted; advise on passes and hire; etc. We had a car and therefore tended to drive ourselves to the lifts (being a bit lazy) but in all honesty the hotel is not far too walk for the Valbiolo lifts - a bit further to the glacier lifts and Ponte di Legno gondola, but there's a free skibus and the helpful Gardenia minibus.

Car parking is free although you may need to leave your car nearby if the hotel's own forecourt is full. There is a payable covered garage but we did not use it and most people did not seem to. Midwinter might be a different proposition.

The hotel has wifi coverage and an internet terminal just off the lobby. Cards can be purchased - they're very reasonable. €5 gets you a 10 hour pass, which can be used as and when (the credit lasts for 3 months), but they only work on a single device (laptop, iphone etc) and can't be shared.

The hotel has a small spa area with sauna and turkish bath (free) and some paid-for things like jacuzzi. It's a nice facility but not one we used every day. There's no problem using the spa with swimming costumes (unlike some other places in the German speaking world).

Finally, the Gardenia appears to be a great hotel for groups and families. Lots of kids were in the hotel and the seemed to be having a great time and to be well catered for - I think there may be a free creche and there's a big 'taverna' games room with pool, Wii, etc in the basement. The hotel seemed to put on various activities geared at families. But the 'welcome cocktail' was a rather disappointing plastic cup of some aperitif, so be warned if you're expecting an Old Fashioned by the fireside.

All in all, a good hotel and very good value for money especially if you can get a deal with the ski pass included.

Room Tip: Ask for a room on the upper floors
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  • Stayed: April 2011, traveled as a couple
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6  Thank fastcar0121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Gardenia

Address: Via Nazionale 20, 38029 Passo del Tonale, Italy
Location: Italy > Trentino-Alto Adige > Province of Trento > Passo del Tonale
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Ski-In / Ski-Out Hotel in Passo del Tonale
#4 Spa Hotel in Passo del Tonale
#8 Romantic Hotel in Passo del Tonale
#11 Family Hotel in Passo del Tonale
Price Range: $142 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Gardenia 3*
Number of rooms: 50
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Also Known As:
Gardenia Hotel Passo Tonale

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