I emailed them (through Slopetrotter) in advance due to having read poor ratings especially about cleanliness; to give them a chance of NOT having poor reviews. We had to wash dishes before using any of it upon arrival. The amount of dust in the apartment also reveals poor cleaning. They advertice they have a "spa". The socalled spa is two saunas and a shower. We were 7 seven people sharing an apartment on ground floor; and there was only one small fridge. We requested another apartment higher in the building, so that we could use a balcony as storage for food/drinks; though instead we got another fridge, which we appreciated. However; in the livingroom; where one of us had to sleep, there was only a door for ventilation. Several times during the week, this door got opened from the outside by drunk people... The kitchen is also so small there was no way possible to cook for 7 people there.
The staff varies alot about helping; though sadly they seem to prefer not to. I observed a young girl going to the reception asking them for help because she had left her bag in the "spa" (opening hours 4.30pm-7.30pm). Their response: "No, it is closed". Poor opening hours for retty much everything in the hotel, also the reception. The play room, the swimming pool and the "spa" can be used only between 4.30 and 7.30

If you choose this place, don`t expect to much.

So disappointed to read other reviews on Top apartments, we visit annually and it is perfect for what you pay.
This January2019 will be our 5th year back and this is why:
•Skiing is generally an expensive inaccessible holiday for many, cheap accommodation (and cheap flights from Dublin to bergamo) make it possible for our young family of 4 to return every year
•most accommodation is passo is hotels which is not so practical with small kids
•Top is in an excellent location less then 5 minute walk, depending on the kids! To the first lift and absolutely possible to ski to the back door.. when the snow is good of course!
•decor is old and very basic, but the apartments are always very very warm, clean and good showers!! Exactly what the price should reflect
•there is a pool which is a bit cold but nevertheless a bonus
•there is also a kids play area, great to let them have a run around before bed

So yes very basic, a fascinating, intricate building that is warm, clean and helps facilitate our return to a much loved and anticipated annual ski holiday

Very old staff, not friendly and not so ready to help you. Big hotel but with bad organisation of all buildings. Appartment was spacious, with 2 bedrooms, 2 bathrooms and one kitchen with a dinning room. Aceptable cleanliness. The furniture were old and used-up. Uaaaah, from where to go ? One bedroom was good but the other in which were two beds - one for our son and the other "big" for husband and me - it was two single beds connected with a big sheet. Never seen this in my life. We've got a thicker cover - dirty and old one. I was argued with the old lady on the reception asking for normal duvet ( the same as we got in the other room). The old lady said that it was mistake we got it. I was persistent and she promised me next morning. I came next morning but the same story was repeated. I have decided not to move from the reception untill I got it. Finally, she called a cleaning lady who gave me duvet for three of us but I had to put duvet cover by myself. Kitchen was special story. It was remind me of one Chech cartoon called "A JE TO". Poorly equiped, not all in function. Regulators knobs on cooking unit were bad - missing the number and you don't know in which way and how strong the electricity will come. Fridge without regulator knobs. Free wi-fi only on reception desk and was very slow. Working time of gym and swimming pool is 16.30-19.30. I do not ski but I couln't use the gym or pool until the skiers return when it's a big crowd there. At the end you have to clean appartment and After all you have to pay 50 EUR for final cleaning. Not recommended to go.