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“Terrible food and terrible service”
Review of Il Castellaccio

Il Castellaccio
Ranked #25 of 125 Restaurants in Grottaferrata
Certificate of Excellence
Price range: $41 - $65
Cuisines: Italian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed December 3, 2012

I went there with my boyfriend with a Groupon. When we arrived the waiter who recieved us instead of walking us to the table just pointed it and said: "that's your table". Not the best way to start. They poured the wine, and some "spumante" and pretty fast got our antipasti, that was, like some other review mentioned, a quite dissapointing, low-quality, little ammounts, way to start. While we were eating these antipasti (My mouth was literally full with food) the woman who we guessed was in charged came to take our order. (Would have it been really too much to ask to take the order before we started the antipasti or when we had just finished it???) Very rudly she asked what did we wanted, assumming that since we came with a Groupon ticket we had memorized our menu options from home. My partner asked me if I could remember the names, which of course I didn't (Being not italian make it hard for me to remember so many options), not even then she tried to be helpfull by reminding us what our choices were...Finally, when we could swallow our food we asked her what the options were, what she did feeling clearly upset (I still wonder why, Isn't it her job?).
The pasta we had with funghi porcini was low average, I'm not an expert (again not italian), but my boyfriend was positive the boletus were frozen ones, while on the menu was specifically written they would be fresh..The meat course was even worse..We had read some bad reviews about that place, but all of them related to fish courses, so we decided to give a meat menu a try: BELIEVE Me YOU BETTER DON'T...the meat was bad quality, cheewy, tasteless and very bad presented. The side dish that was "patate duchesa" were hard potato pieces fried with some rosemary herbs...The dish where served was hot, really hot, but the potatoes were cold inside and disgusting...The dessert was the best of the menu, but considering what I wrote is saying very little about it. We had an average Tiramisu and a mousse of Fruitti del bosco...
One could think that the fact of bothering a client while eating to ask them what they wanna order could be in order to provide a better service, and have the food ready, so the customer doesn't have to wait from course to course...not the case...The service was really poor, and we had to wait a big ammount of time from course to course..I will not detail their unprofessionality but as a sample I would say some waiter left the kitchen smoking...
In conclusion: we paid 20€ per person for a very bad quality food and an even worse service... I wondered exactly the same thing the other "terrible review" asked herself: is this is what you have to offer, I really don't wanna imagine you organizing and catering a wedding banquet....

PS: the bread was hard and dry...

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6  Thank RTL1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 4 days ago via mobile
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Thank PamyNiky
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Reviewed 6 days ago
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1  Thank Paolo P
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Il Castellaccio d, Proprietario at Il Castellaccio, responded to this reviewResponded 4 days ago
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Reviewed 6 days ago via mobile
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Thank Tiziana P
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Reviewed 2 weeks ago via mobile
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Thank Carlotta V
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