I have just returned from this hotel where I have been on several occasions. All I can say is it has unfortunately changed from a good hotel to a poorly run hotel where there is no such concept as customer service.
The staff all seem very down and when you ask them for something it is greeted with an attitude of 'it's a problem, i can't be bothered'. The evening meal was poor, food piled on a plate and no real taste. The atmosphere in the restaurant was terrible and the staff were very miserable and at times very rude. Added to the fact that we found a caterpillar in our food, I say no more.
Breakfast was ok but after drinking tea or coffee we had stomach pains which I think is from the water. However, it could be the cleanliness of the glasses which had a particular aroma about them.
The hotel is very expensive and you have to pay for everything including WIFI. The main positives are that the views are very good and the pool area is lovely.
Shame, we won't be returning again.
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- Also Known As:
- Iaccarino Hotel Sorrento
- Hotel Iaccarino Italy/Province Of Naples