We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Decent enough”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Grand Hotel Due Golfi
Certificate of Excellence
London
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Decent enough”
Reviewed October 26, 2013

The hotel is very decent, however I do feel it didn't live up to the expectations and the reviews have been a bit too generous.
When we arrived the air-con was not working (it was a hot and humid day), we reported this to the reception who was supposed to turn it off but never did so we slept with the window open and the road outside the hotel was actually quite busy.
Then we wanted to use the swimming pool but there was a wedding reception so we were told we couldn't.
Two days later we wanted to stay in the bar, again we couldn't as they were holding an event of some sort and again we were told not to go there.
On the last day(after we checked out) we wanted to have a few drinks in the bar, there was no one to serve us and when we asked the receptionist she looked a bit annoyed and we waited for her to serve us a good 15 min and she was only talking to the cleaner!
Also, the seal in the shower cabin was damaged and every time you showered the bathroom got flooded, should have been picked up by the housekeeping.
The breakfasts, however, was very nice and plentiful.
The shuttle to the centre very good and the driver was really lovely.
It was a nice stay but I just feel that the customer services could be improved. I have stayed at hotel Prestige (the same area) and the service was flawless while this left me feeling a tiny bit disappointed.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Martaandsilvia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duegolfi, Proprietario at Grand Hotel Due Golfi, responded to this review, October 29, 2013
Dear Madame,
Many thanks for taking the time to leave your feedback following your recent stay.
I am very disappointed about the impression you got of our services.
I will personally look in to this and make sure that the customer’s needs come first.
I am sorry if your freedom was limited from the events we held in the hotel during the days of your stay, as we always try to meet the needs of all our guests in order to let all of them feel on the same level.
I thank you for your nice words about the breakfast, shuttle bus service and our driver.
We do hope to welcome you again in the near future so that you can get the opportunity to understand why so many reviewers wrote such nice words about our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

819 reviews from our community

Traveler rating
    576
    207
    27
    6
    3
See reviews for
161
494
9
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Stockport, United Kingdom
Level 4 Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 19, 2013

Just returned home from Sorrento and stopped here as a base. The staff were great in making our stay lovely. The view from the bar was great as we did a lot relaxing in their after a day of sight seeing. The resturant staff were very helpful in making our meal enjoyable in the evening.
Great views from our room
We would definitely stay here again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mrbusdriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duegolfi, Proprietario at Grand Hotel Due Golfi, responded to this review, October 24, 2013
Dear Sir,
Thank you for your fantastic review of your experience at the Grand Hotel Due Golfi.
I am delighted to read that you will definitely come back and we wait to welcome you in the near future.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 6 Contributor
178 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed October 15, 2013

Good hotel to use as base to visit the Neopolitan Coastal Area.
The service and staff were excellent and the shuttle to Sorrento was very handy.
The rooms are large and clean; our room had a panoramic view of Vesuvius and the Bay of Naples.
The breakfast is good and has a wide range of foods, including eggs and other proteins.
The inner menu is geared to the tour groups and is a choice from a 'set-menu'; good food, but limited choice.
No other restaurants nearby in the evening.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duegolfi, Proprietario at Grand Hotel Due Golfi, responded to this review, October 24, 2013
Dear Guest,
Thank you for posting your review on Trip Advisor. I was thrilled to read you enjoyed your stay with us in particular the hotel position as a base to explore the area.
I was delighted that you found the size and the cleanness of your room to your liking and that you enjoyed the variety of choices that we offer on our breakfast buffet.
I’m happy you found the quality of the food good but I'm very sorry to read that you found the choices limited.
I appreciate your comments about our excellent staff, I will be sure to pass on your feedback to them.
We look forward to welcoming you during your next trip to the Sorrento coast.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Region
Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 13, 2013 via mobile

My husband and I just returned from a five night stay at this hotel. It is beautiful in all respects!...the location, the view, the public areas, the view, the rooms, the view, the gardens, and on it goes. Nothing was too much trouble for the staff at the front desk, and they even gave us a breakfast to go when we left at 5am! Regular breakfast was decent too, but you didn't care as the dining room overlooks the gulf of Naples and Mt. Vesuvius...
Did not have dinner there as too many great restaurants in Sant'Agata. Be sure to get a sea view room!
There is obviously much pride of ownership here, and it shows in all the little touches. Mille Grazie!

Stayed October 2013, traveled as a couple
Helpful?
3 Thank peggv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duegolfi, Proprietario at Grand Hotel Due Golfi, responded to this review, October 24, 2013
Dear Guest,
Thank you for posting your review on Trip Advisor. At Due Golfi, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us.
Thrilled to read our staff were friendly and efficient with all your request during your stay with us, and that you enjoyed the location and the services we provide.
I will be sure to pass on your feedback to every member of my staff.
We look forward to welcoming you back to the Grand Hotel Due Golfi, in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 6, 2013 via mobile

Just had a fantastic week at this lovely hotel. All staff were amazingly helpful, friendly and polite. Cannot understand previous reviewer complaining about location as this is well documented on both tripadvisor and hotel website. Also, there are more than two shuttles in morning and afternoon and there is no need to rise early to book as they can be booked the previous day. Lovely hotel, lovely staff & lovely pre- winter break!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChelseaGirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duegolfi, Proprietario at Grand Hotel Due Golfi, responded to this review, October 24, 2013
Dear Madame,
Words cannot express enough the honesty of your review.
We are pleased to receive so many reviews, but this is one of the most appreciated!
Writing just few a words you emphasized your enjoyable experience at our hotel.
It’s comment like yours that we strive for.
We hope to welcome and assist you again for a future break in our hotel.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chorley, Lancs
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 5, 2013

We came home a week ago from a great holiday. We stayed on the 3rd floor directly outside the lift door, which was a bit of a shock when we realised it. Must say we had no problems with noise at all. The lift itself was silent and rarely did we hear other guests, so no problem at all. The views from the balcony were just amazing, we did choose the sea view and were not disappointed. Room was a good size with large double bed which we found to be comfortable. Bathroom with lovely deep bath, if you like a bath, a bit narrow when using the shower. Always plenty of hot water.
Food was very good and the waiters/waitresses always extremely friendly and helpful. When my husband didn't like any of the 3 choices of starter they wanted to cook him something fresh and were concerned when he didn't accept their offer. Really the main course and salad was enough anyway.
We used the shuttle bus on lots of occasions and found it very useful. Only comment on that is that perhaps it should run between 12.10 going into town and 5pm coming back up. For just going into the town 5hrs is a long time especially as most shops shut for siesta.
We did walk into Sta Agata on several occasions & as others say a bit hairy with no pavement, but a nice change of scene. There are a few shops, cafes & bars. The Blue Moon serves the best hot chocolate I had on this holiday, very thick and very hot!
The downside for me on this holiday was the pool & surrounding area. The pool is small, I knew that from Brochure but I didn't think it was very clean and poolside was quite basic. The flagstones were broken & uneven in places and very basic hand painted pool depths were along the side. The refreshment area was not manned all the time, which meant we had to go inside & collect our own pool towels from time to time. Sometimes we waited quite a while for a member of staff to return, for a drink or snack. There were plenty of chairs to lie on though.
The Bar at night in the Hotel closed fairly early and considering the shuttle bus brings you back at 11.30 everything was closed up by then.
For all my comments the holiday was great. We thoroughly enjoyed visiting Capri, Amalfi & Positano, on boat trips booked by the hotel for us. And trips to Pompei one day & Herculanium & Vesuvius by train on other days...another experience Italian trains!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaddieChorley_Lancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duegolfi, Proprietario at Grand Hotel Due Golfi, responded to this review, October 24, 2013
Dear Madame,
Thank you for taking the time to leave a so detailed review of your stay at the Grand Hotel Due Golfi.
I am very happy to read your words about the lack of noise from you room located next to the elevator.
Thank you for your honest feedback, I appreciate the opportunity to learn from your experience and improve the services we offer our guests.
I am delighted to know that your holiday was great, as this is the reason why every day we try to give our best.
I hope to welcome you again to The Grand Hotel Due Golfi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilkenny, Ireland
Level 5 Contributor
45 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 4, 2013

Hotel is lovely, great views if you pay extra, room was large modern with a large balcony, breakfast was ok. The problem with this hotel is it's location, first we got a taxi to the hotel from train station to hotel that cost 50 euros Only did that once ! Oh but there a shuttle bus !!! The shuttle bus runs a couple times in the morning and again in the afternoon but its only a 19 seated bus and once it's full a second run is not facilitated, on 4 of the 6 times we wanted to use the shuttle bus it was full and we were left with no other option but to use public transport, both hotel and public transport finish by 11.30 pm so no late nights,
We like to go on holidays and relax, sit have a nice meal and a drink and watch the world go by, after a busy day sightseeing but between the race in the morning to book a seat on the bus and the running to get the bus for fear we'd get have to pay for a taxi after 11.30 pm it became a nightmare!!! I hated it !
Checked out and moved to a hotel in centre of Sorrento, so if you want to holiday in Sorrento stay

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wpttb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duegolfi, Proprietario at Grand Hotel Due Golfi, responded to this review, October 6, 2013
Dear Madame,
Thank you for your review of The Grand Hotel Due Golfi.
I was delighted that you found the room to your liking and that you enjoyed the variety of choices offered on our breakfast buffet as the breathtaking view you had from here.
I'm very sorry to read that you found the location of the hotel inconvenient to you.
However, it is well indicated on all the websites where you can book the hotel that we are 8 Km far from Sorrento and if you had looked on our website you could know our shuttle timetable before arriving.
Just for informing anyone interested in visiting our hotel, we reserve the shuttle also on the arrival day for the journey from Sorrento to the hotel, as long as we are contacted we give all the necessary information to get at the hotel in the easiest and the most convenient way.
I apologize for any trouble you had in booking our shuttle bus and I am very sorry you paid so much for a taxi from Sorrento, in fact we inform about the high costs of this service.
I’m happy you enjoyed the hotel in centre of Sorrento, but we found that our location is one of our strength, as most of the reviewer say, is a perfect departure point to discover the beauty and the history of the area and many people choose our hotel for their holiday as they prefer to be in the quite of a traditional Italian village.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Sant'Agata sui Due Golfi
0.4 mi away
Grand Hotel Hermitage & Villa Romita
Grand Hotel Hermitage & Villa Ro...
#2 of 12 in Sant'Agata sui Due Golfi
987 reviews
0.3 mi away
Hotel Iaccarino
Hotel Iaccarino
#5 of 12 in Sant'Agata sui Due Golfi
559 reviews
0.5 mi away
Hotel Sant'Agata
Hotel Sant'Agata
#3 of 12 in Sant'Agata sui Due Golfi
414 reviews
Show Prices
Show Prices
Show Prices
2.1 mi away
Art Hotel Villa Fiorella
Art Hotel Villa Fiorella
#1 of 47 in Massa Lubrense
150 reviews
1.4 mi away
Grand Hotel Aminta
Grand Hotel Aminta
#25 of 100 in Sorrento
3,106 reviews
2.4 mi away
Residence Gocce di Capri
Residence Gocce di Capri
#9 of 47 in Massa Lubrense
448 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Hotel Due Golfi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Due Golfi

Property: Grand Hotel Due Golfi
Address: Via Nastro Azzurro 1, 80061 Sant'Agata sui Due Golfi, Massa Lubrense, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Massa Lubrense > Sant'Agata sui Due Golfi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#1 Luxury Hotel in Sant'Agata sui Due Golfi
#2 Family Hotel in Sant'Agata sui Due Golfi
#2 Romantic Hotel in Sant'Agata sui Due Golfi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Due Golfi 4*
Number of rooms: 67
Official Description (provided by the hotel):
GRAND HOTEL DUE GOLFI FOUR STARS, BOUNDLESS ELEGANCE! Walk through the doors and past the reception desk to the soaring windows of the guest lounge and you'll see that you have chosen the perfect spot for your holiday in Sorrento: Grand Hotel Due Golfi. The whole of the Italy's Bay of Naples, Sorrento Peninsula, and Mount Vesuvius stretches out before you. Beneath, the hotel's lovely new infinity pool, lush garden, and quiet gazebo beckon. Indulge yourself in a swim with a view, followed by a drink in the shade. Savor the exclusive view of Italy's most famous stretch of coastline from morning to night Unwind in the peace of the pristine coastal village of Sant'Agata sui Due Golfi Relax in the infinity pool overlooking the sparkling waters of the Mediterranean ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Travelocity, Priceline, TripOnline SA, Cancelon, Hotwire, HotelQuickly and Evoline ltd so you can book your Grand Hotel Due Golfi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Sorrento
Grand Hotel Due Golfi Italy/Province Of Naples

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing