I Don't know how this hotel got a 4 star rating the service was appalling and the food was even worse, we got here yesterday evening checked in went into the bar for a drink and ordered some food, the bar man brought over a bowl with water for washing our fingers as we had ordered wings( which were supposed to be hot and spicy but turnrd out to be fruity) and told us not to drink it as it wasn't fancy soup we laughed n then he went on to say that we mustn't get out of Dublin much, we thought this was odd but brushed it off, when he was bringing out the food there was a commotion And he nearly dropped the food, again when he came to the table told us our food nearly landed on the floor, my friend asked him if he had dropped some of it to which the bar man told him he was a "cheeky b*****d" we thought this was really out of place but again brushed it off, we went back that night for a drink the same bar man was still on he told us he would drop the drinks over to have a seat, so we did wen he came over I handed him the money when he brought the change back he handed it to my friend and said to him, " here you go mate that's for having to listen to her" I was absolutely disgusted, at no point did we have a conversation with this man or have any kinda of banter that could warrant all his comments, we ended up going up to our room early because we didn't want any more insults, the next morning we got breakast to the room, it was disgusting, the tea when it was poured into the cups had a residue at the top like the pot wasn't cleaned properly and then the sugar lumps couldn't melt because it was freezing,the eggs were hard, the rashers were like bricks and the sausages were bordering on being burnt, we then went to check out got handed our bill and change and that was it at no point did the receptionist ask us was everything ok or how was our stay i thought this was basic customer service?? we left feeling really let down and disappointed and highly insulted, surely staying in a four star hotel should be a good experience and a nice treat, instead it is the worst hotel experience I have ever had
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