Honestly we do not understand why you wrote the above "review" (if you can call it that) .
So your excuse for rating us with a 2 out of 5 is what exactly?
The alarm clock of the donkey ? (which is not our donkey nor is the land where he is kept so we can not do anyting about it )
Not to mention you are the only one that complained about the donkey, most people ask us for food to feed him and treat him.
The photos of the hotel are not photo shoped at all, maybe they are old and some things are changed but in no way they are photoshoped.
Regarding the sunbeds which are different, of course they are every year we change them since they break and we have to replace them with new ones.
3 couples were waiting for their room to be ready? That is a lie and i dont know where you concluded that.
Regarding the late check-out, you find it strange that we didnt provide you a room so you can keep it until late? In which country do they guarantee you that you can keep your room until the time of your departure?
If you want to keep your room until the time that your pick up arrives then you can book an extra day when you make your booking, but accusing us that we didnt let you "keep your room on" and making it sound like it is normal is completely illogical and selfish.
Most reasonable people ask days before their departure if its POSSIBLE for a late check-out on their departure day as it depends on availability. So by your logic we should have the new arrivals waiting until midnight when your pick-up comes?
Of course there are shower facilities , everybody knows this and people who dont ask us, we also inform them ourselves when they check -out. The couple that you mentioned knew about the shower room , i dont know why you would lie about that.
All in all it seems you wanted to complain about everything, without having a real reason to complain and you wrote all the above misconceptions and lies because ..... ? we didnt let you keep your room after check out?
We take negative reviews very seriously because they give us insight for things to improve and i am really grateful for anyone who mentions something that we can make better but your review is hateful and offending to us.
So all in all this 4* " Luxury " was in my mind no more than a disappointing 2* Will not return.
Better for us that you won't return , we dont need hateful people that just look for minor reasons to slander and defame us.
Thank you.