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“excellnt hotel and staff”
5 of 5 bubbles Review of Arina Sand Resort

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Arina Sand Resort
Ranked #2 of 14 Hotels in Kokkini Hani
Moissac, France
Level Contributor
103 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“excellnt hotel and staff”
5 of 5 bubbles Reviewed June 6, 2011

What can we say, this hotels best asset is it ' staff,.The maitre d Mr Panayiotis Kozakos was charm it 's self, spoke to all the guests and made everyone feel at home. The resturant staff were always helpful and cheerful .A mention for the bar staff Zac, Georgio,Nikos and his mother Catrina who were always smiling, spoke several languages and I'm sure had something to do with our hangovers! .Also the animation team were tireless in there energy.
We had a beach bungalow, flat screen television well appointed room ,opening onto the ocean,oh what bliss! The only downside is the sunbeds being removed from outside our terrace, please Aquis some guests like to spend time away from other visiters .
Would we return again DEFINATELY
.

Room Tip: The beach bungalows room 2016
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  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank inspector_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (200)
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English first
Oxford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 5, 2011

We have just returned from a fantastic 1o days at the Aqis Arena Sands hotel. We were looking for a relaxing holiday by the sea which is exactly what we got. I emailed the hotel to say we would arrive after the evening meal and they offerd to keep us a plate of cold meats and salads, or they have made up rolls until 11.00 pm which meant we didn't have to go out to buy food.
When we arrived we were welcomed with a glass of fresh cold orange juice and someone took all our bags to the room, the room was really nice, they have all been done to a good standard and all have a sea view, the maid came in every day to clean and gave us clean towels each day. The rooms are spacious with a sofa, coffe table, king size bed which was very comfortable with fluffy pillows, wide screen TV, DVD player, the shower wasn't powerful but it did the job. The food was great don't listen to complaints about the food it had loads of choice, some show cooking and the puddings were the best I have had at any all inclusive.they were yummy. The manager of the resturants was a real character, he was so friendly and smiley he always had time to say hello and check if if you needed anything. In fact we were impressed that all the staff in the hotel were frendly and made us feel welcome nothing was too much trouble for them. After our evening meal we liked to sit outside near the beach and watch the most fabulous sunsets, they really were stunning. The views around the hotel were beautiful, mountins, sea, sand and a small island. The only down side is nothing to do with the hotel but the village of Kokinni Hani, it's quite run down with several places closed or half built. there are quite a few shops and a good supermarket though. We went to Heraklion a few times lots of history and good shops and a market on a Saturday. The animation team are tireless and worked very hard, you don't have to join in they are not pushy, we had quite a laugh just watching them, on Fridays the chef gives greek cookery lessons in the pool bar, we ate in the pool bar often at lunchtime as the food was good there too. You do see alot of planes coming in to land but they are not bothersome at all you can't hear them in your room we hardly noticed them. All in all great hotel, stunning views, brilliant staff, good food and a relaxing holiday.

Room Tip: All rooms recently refurbished
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  • Stayed June 2011, traveled as a couple
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Helpful?
3 Thank DebsandSteve49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed June 3, 2011

We arrived to a slight disappointment of the surrounding area but we realised this is Greece generally so don't be put off as once inside the hotel we were delighted with both the welcome and the ambience of the hotel. The room was clean and had all we wanted, comfortable beds, air conditioning, sea view and balcony, fridge and a clean bathroom.
Arriving at 13.00 we went straight to the dining room and was amazed at the quality of the lunch which was simply delicious and spoilt for choice. If this was lunch we couldn't wait for dinner and we were not disappointed, there seemed to be a good quality meat every night such as roast lamb or pork, liver to die for and various made up dishes. The sweets do repeat everynight but again that is fairly normal. As others have said Mr Kozakas was brilliant, a warm hand shake every meal time and kept his staff on their toes with his quiet control and efficiency although the staff were all good anyway.

The AI is brilliant no restriction on amounts you could take from the bar and I had Gordons Gin all week and a good quality Whisky night cap. The AI was faultless. Bar staff brilliant, polite and hard working which they needed to be to get the drinks served as they probably were a little light on staff in the bar.

The Entertainment team as others have said were enthusiastic and did their best to keep the holiday atmosphere going, some might say pushy but I would say eager to please. The evening shows were very dated and left a little to be desired but we are grand parents and know our younger grandchildren would have loved it there. Great place for families wanting entertainment even if it is a bit dated. A very good Greek evening was enjoyed by most. If you don't like this you can sit outside in the warm evening air and enjoy the All Inclusive.

Clean around the pool with plenty of chair beds available. Plastic glasses around the pool area only which is sensible.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank granky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neath
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed June 3, 2011

We arrived 10 at night, not having eaten since lunch time, expected food & were given a 'roll' from under counter (not from a fridge).We were taken to bungalow, which was smelling,floor dirty, curtains had large stains, toilet leeked, marks onwalls. 5 star?no. We moved the following morning after complaining, shown another bungalow which was no better,we down graded to a hotel room which was very clean, didn,t smell etc., as a result had lost the beach front position& views. At least it was clean& comfortable. The pool amazing, the staff very polite&helpful&friendly. Animation team were brilliant &range of activities very good. Food was good but not 5star plenty of options,& some lovely choices. missedthe fight by the pool! drinks weak as I could drink far more than at home without much effect. some aspects of hotel 5star.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank daisygirl5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport, United Kingdom
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed May 31, 2011

Large swimming pool, next to sandy beach.Well managed buffet restaurant with good food with plenty of choice.
Late May a good time to go.

Room Tip: ask for double bedded room with sea view
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  • Stayed May 2011, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank sophrosyneTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loughborough, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed May 30, 2011

I was on the same week as the previous people who saw the fight around the pool , so it is recent. The hotel has been "painted up" - you could tell because the person who painted our room must have stepped in the paint as his/her footprints were all over the bathroom ! There was water leaking into the dining room down the columns on our first night stay but must have been sorted as we moved well away from this area the rest of the week. Holes in the ceiling with towels on the floor were in one of the lobbies - all week long - were never sorted..
The food was ok for "mass catering" - not full of flavour though - some dishes very bland - the "sweets/puddings" were tasteless nearly all week for us.
First time for us on AI - so didn't know what to expect - I've never seen such piles of food people could get on their plates ...

Im no "drinker" but I think the beers and wines to be non alcolohic - it was just the same with the spirit drinks - it tasted of it but did nothing - I could drink it all night with out effect.

The waiting staff were very good both at the bars and in the dining area.
The staff trying to get you doing the water polo , games etc need to learn manners - no thank you means just that ! - very rude one of the girls Im affraid

All in all , for our first trip to the island at this hotel its was not the highest of standards but above average..

Room Tip: Stay in the hotel as I was told the appartment asd
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  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PSV6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wrexham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 26, 2011

I would like to thank Mr Kazacos and all his wonderfull staff with a special mention for Zak for keeping us well watered.We had a most pleasurable and relaxing week and the food was first class.The whole place was kept beautifully clean and hope to return soon, Efharisto Ymass

Room Tip: Overlooking the pool
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  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lancelottev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arina Sand Resort

Property: Arina Sand Resort
Address: Kokkini Hani, Kokkini Hani, Crete 71500, Greece (Formerly Aquis Arina Sand)
Location: Greece > Crete > Heraklion Prefecture > Kokkini Hani
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool
Hotel Style:
#2 Luxury Hotel in Kokkini Hani
#2 On the Beach Hotel in Kokkini Hani
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Arina Sand Resort 4*
Number of rooms: 236
Official Description (provided by the hotel):
Arina Sand Resort - 4* comfortable beach front hotel in Kokkini Chani, ideal for couples and families. The resort is set in beautiful gardens, dotted with palms and colorful flowers overlooking the stunning crystal clear waters of Cretan sea. Consisting of one Main Building with additional wings and bungalows, the resort offers 236 rooms all with sea view and sea front bungalows furnished with modern style and all the necessities for a comfortable and pleasant stay. ... more   less 
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Also Known As:
Aquis Arina Sand Hotel Kokkini Hani
Hotel Arina Sand
Arina Sand Kokkini Hani
Arina Sand Resort Crete/Kokkini Hani

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