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“Spotless and well run.”

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Mitsis Rinela Beach Resort & Spa
Ranked #1 of 13 Hotels in Kokkini Hani
Reviewed November 2, 2013

Just to get this out there at the start- I don't do package holidays and have never done all inclusive. If they are all like this, i may need to change my preferences.
Convenient to the airport and right on the beach, this is a very attractive complex that is kept spotlessly clean with scrubbed paths and beautifully tended gardens. There was always at least one manger/supervisor around making sure that everything was running smoothly and the staff were without exception friendly, polite and very efficient.
We were on the 'sea' side of the hotel with a sea view which was nice and quiet though I think some of the 'town' side rooms may have had some road noise.
Any problems? There are LOTS of steps, please take note if you have poor mobility or need to use a pushchair or buggy. Also, there are lots of cats (and some dogs) though they all looked well cared for they hung round the outside area of the restaurant- if you don't like animals you may struggle. Finally, the town is a bit run down with the next door hotel closed their beach was covered in trash- not the prettiest and not much of a motivation to go off and explore.
The food was good, especially the salads at lunchtime. The locally produced drinks were not great though and are poured VERY strong. It took a couple of days to find something that didn't taste like it was for cleaning the drains (vodka and orange was the best).
Non-motorised water sports are free and it is well worth taking out a kayak.
Overall we had a great time though a week was (for me) just about right.

Room Tip: try to get one with a sea view or on the sea side of the hotel.
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  • Stayed: October 2013, traveled with family
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3  Thank DavetheFisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded November 3, 2013

Dear DavetheFisher,
Thank you for this nice review and good words about our management and staff. We hope, you would recommend us to your friends and family. We wish you all the best!
Kind regards,
Svetlana Galimulina
Guest Relation
Guestrelation.rinelabeach@gmail.com

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Reviewed November 2, 2013

This hotel was so amazing!!!!! The animation team were really nice and made the trip better by loads :) s/o to alba, jack, Daniel and Luigi! Anyways, i went to this hotel with my 13 year old daughter in late october, and we were not disappointed at all! Cleanliness was excellent, staff were very warm, welcoming and friendly. We were lucky enough to have a room with a sea view and it was picture postcard perfect! The pools were very clean and it didn't sting your eyes of you had a swim. The whole experience was super especially if your looking for a calm, peaceful, chilled-out holiday. However there are loads of fun activities and shows of you want to be more active, but all of this is optional! PLEASE don't listen to reviews saying bad things because trust me, this hotel is OUTSTANDING and i would rate it 6 stars if i could!

Stayed: October 2013, traveled with family
2  Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded November 3, 2013

Dear Laura M,
Thank you very much for this nice review and good words about out staff, animation and cleanliness of the hotel. We wish you all the best!
Nice regards,
Svetlana Galimulina
Guest Realtion
Guestrelation.rinelabeach@gmail.com

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Reviewed November 2, 2013

the food was the same every lunch time and evening and not to our taste. the hotel caters for east Europeans. the hotel holds 1,200 guests and at one point in the season there were 1,100 east europeans and 100 from other countries. so you can imagine how busy it is in the resteraunts at meal times.do not expect food like we eat in Britain. as others have said the accommodation is good. it is not like a hotel as such it is more like small chalets and blocks of rooms that are apart from reception. the staff are excellent and grounds beautiful. it does have a separate taverna but too many cats wandering round when you try to eat your meal. the best food we had was in the Chinese resteraunt , but you have to book the previous day and start queueing earlyish as they do not take bookings until 8am and as it is not very large there is always a large queue . we would like to thank the couple from inverness who gave my wife a voucher for a facial at the spa she really enjoyed it.

Room Tip: rooms in the 500 number block get the sun almost all day.
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  • Stayed: October 2013, traveled as a couple
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1  Thank grezAberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded November 3, 2013

Dear grezAberdeen,
Thank you very much for this nice review! We are glad, that you enjoyed your stay in our hotel and we appreciate your good words about our SPA. We wish you all the best!
Nice warm regards,
Svetlana Galimulina
Guest Relation
Guestrelation.rinelabeach@gmail.ru

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Reviewed November 1, 2013

We went to this hotel in mid October and I have to say this was a great holiday for my whole family, hotel was lovely and clean, rooms were cleaned every day with fresh towels daily, ok the food was a little repetative but I guess it's like that anywhere you go to a different country, people are never pleased and have to always moan about the smallest of things. Animations team were fantastic all the animations staff were so friendly and kings and made an effort to speak to us, kind of sad to leave when we're having so much fun, Their was never a dull moment with Alba who was fantastic at her job and part of the animations team, she was always encouraging people to take part in water gym, dancing, and other activities, luigi the animations host was hilarious so was jack , Daniel aka Paul, and Eva, the whole team are awesome at what they do, keep up the good work guys.


Overall the holiday was amazing and I would deffo go back to mitsis hotels, only thing I didn't like was the location of the holiday as the nearest town hasonosis was 15 mins in a bus. But then again the whole point of going on holiday is to explore different cultures and city's and it didn't bother me my finance or my daughter. Brilliant holiday.

  • Stayed: October 2013, traveled with family
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1  Thank Sham R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded November 2, 2013

Dear Sham R,
Thank you very much for your nice review! We are happy, that you enjoyed your stay in our Mitsis Rinela Beach Resort and we do really appreciate your good words about our hotel, rooms, food, staff and especially Alba and Luigi. I will forward your nice words to them! We wish you all the best and hope to see you again among our Repeater Guests.
Best warm regards,
Svetlana Galimulina
Guest Relation
Guestrelation.rinelabeach@gmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

Just returned from a weeks holiday all inclusive with my family (2 off boys 7 & 8) and cannot praise this hotel high enough. The all inclusive ppackage was exactly that, all drinks branded and non branded, mini bar in room replenished every day, theme restaurant all included (no silly supplement to pay). The food was all buffet style but the menu changed every day, and service/friendliness of all the staff was as good as I've had in any of the previous 50+ countries I've visited.
Pools were clean, kids club very good, and rooms good and immaculately clean.
Honestly, if you read any bad reviews of this hotel ignore then as this is a first class hotel, only 10 minutes from the airport so very centrally located, but not to near to be effected by planes flying overhead. Thanks to all the staff at the hotel, you really made our holiday as good as we could have possibly wished for. Alan B, Durham. UK

  • Stayed: October 2013, traveled with family
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Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded November 2, 2013

Dear Alan B,
Thank you very much for this nice review and for all your good words about our staff, food and service. We appreciate it very much! We wish you all the best!
Svetlana. Galimulina
Guest Relation
Guestrelation.rinelabeach@gmail.com

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Reviewed October 31, 2013

Just returned from the Mitis Rinela Beach Hotel. Firstly for the price we paid with 'on the beach' we weren't disappointed with the hotel. The biggest advice i can suggest is to get a bus from the airport a 10 min ride if you have a day flight. Roughly every half a hour for £1:80. The staff were mainly welcoming and helpful. We found the food to be good, yes may be repetitive but aren't all inclusive hotels? The breakfasts were great especially the omelettes and it was nice the waiters brought coffee to your table. The Chinese was brilliant and yes you do have to get up early and book but as they only have a few tables in the restaurant i can see why. A very good idea having a facility for toasties at lunch time.These were very popular! The young girl who made them most days was extremely pleasant and efficient!
Pool and beach lovely very clean, enough sunbeds.
Evenings were a bit boring not much entertainment but there are shops and bars on the street near by,
The only downside for us was the noise off scraping chairs and noise above us. We did ask to be moved to a quieter room but were offered the same sort of room. Ask for a bungalow! The Russians and Germans were mainly rude and as usual didn't think queuing was necessary!

  • Stayed: October 2013, traveled as a couple
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1  Thank hesiotrot1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded November 1, 2013

Dear hesiotrot1965,
We thank you very much for this review! We deeply appreciate your good words about our staff, food and especially our Chinese Restaurant. We wish you all the best!
Nice warm regards,
Svetlana Galimulina
Guest Relation
Guestrelation.rinelabeach@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013

We've just returned from a week a the Rinela. I would say it was incredible value for money. The location is fantastic - the beach is moments away and offers water sport's for all tastes and plenty of loungers for relaxing inbetween ! The pools are great - some specifically for the kids which is a bonus and plenty of bars serving hot and cold drinks to keep you refreshed. The rooms we were in, 233 / 235 were kept immaculately by an always polite and cheerful housekeeper. Our slight grumble would be that we didn't get any sun on our balcony's. The view however was beautiful. The staff really make this hotel stand shoulders above some others. The waiting staff were extremely efficient in finding us a table and serving drinks in a very busy environment. The Chinese is a must too - again the level of service impeccable. An added bonus was the waiter service of drinks - fab staff who take the time to have a joke with you and are very attentive. The reception staff were so welcoming and friendly, and nothing was too much trouble. Overall a great hotel and one we hope to go back to.

Room Tip: Ask for a room where the sun reaches the balcony
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  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Paula J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded November 1, 2013

Dear Paula J,
Thank you very much fit this nice review! We really appreciate your nice words about our hotel and our staff in all the departments of the hotel. We hope, that you would recommend us to your friends and family. We wish you all the best!
Svetlana Galimulina
Guest Relation
Guestrelation.rinelabeach@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mitsis Rinela Beach Resort & Spa

Address: Rinela Beach, Kokkini Hani, Crete 715 00, Greece
Phone Number:
Location: Greece > Crete > Heraklion Prefecture > Kokkini Hani
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Kokkini Hani
#1 Luxury Hotel in Kokkini Hani
Price Range: $68 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mitsis Rinela Beach Resort & Spa 5*
Number of rooms: 440
Official Description (provided by the hotel):
Rinela Beach Hotel & Spa is built with the traditional Cretan architecture style on the beach of Kokkini Hani, just 12km away from the city of Heraklion. This Family resort is providing all elements to materialize your dreams for a superb relaxing & memorable holidays. The hotel was entirely renovated in 2009/2010, while major renovations by the main pool area and the Mediterranean restaurant took place in 2017. ... more   less 
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Also Known As:
Mitsis Hotel Kokkini Hani
Mitsis Resort Rinela Beach
Mitsis Rinela Beach Crete
Mitsis Rinela Beach Resort & Spa Crete/Kokkini Hani

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