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“Fantastic Family Holiday”

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Mitsis Rinela Beach Resort & Spa
Ranked #1 of 13 Hotels in Kokkini Hani
London
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic Family Holiday”
Reviewed June 1, 2012

This is a great hotel, really lovely, clean with rooms that have plenty of space, however the staff make this experience, they are amazing & cant do enough for you. We went with out 2 children (10 month baby boy, and 3 year girl) plus out parents (60+ ;-). When we arived, because we got there late, they opened the restaurant especially for us for cold plates. The manager saw how made up my daughter was with her all inclusive wrist band, and gave her one for her toy bunny....she was over the moon. The room had a closable partition that would sleep 2 others, in proper beds...so no tripping over camp beds like in some hotel 'family' rooms. Clean and comfortable, with maids coming in and taking care every day. There is even a minibar re stocked every other day, which is fre when your all inclusive. The cot for my baby boy was well used, but perfectly ok. Our only issue was, our 10 month old was trying to walk, andI was a bit worried about him falling on the marble floor (hardly the hotels fault!). There is an animation team who come round and organise games during the day. These people learn your names, and really make the effort to ensure you have a good time, but dont force you into anything. The put on shows in the evening which are hillarious. The kids dance at the mini disco which they love. The music quiz was great...but its all made brilliant by the people putting on the show. The pools are lovely and clean, although a bit cold. There are bars at each, which even serve freshly made creps in between meal times. However you will be stuffed because the food is amazing, varied and great quality. I always worry with my 3 year old, but didnt need to, she could choose from chicken, pasta, pizza, chips, pies & then loads of local speciallities every day. There are chefs that make you fresh pasta on demand. And loads of puddings. And there are different meals each day. There are also 2 other restaurants that you can book to go to, chineses and greek, where they make you feel like your dining outside the hotel, but are really friendly. The beach is clean and gorgouse. The only isse we had was that our 10 month old is in a buggy and there are quite a few steps to go up and down around this resort. Catch a bus outside the hotel and you can be in the capital in 30 mins. There are about 20 local shops, including a pharmacy with baby goods (Aptimal milk pwder, steralising stuff and nappies) which proved useful and a spa shop. We went for 7 days. Its 20 mins from the airport, but your not bothered by any flight noise. Not sure if I could have done a 2 weeks without a hire car, but we are a very active family. But this was a perfect, relaxing, family holiday and loved it. They let you use all the facilities (including the restaurant) until the moment you leave...so your not stuck for that final meal like in some hotels too. We didnt use the spa (alas, no time as a mum even on holiday) A really great hotel, with really excellent staff. I wish this was the kind of customer service you got everywhere. Go!

Room Tip: Just say ground floor & you get it.
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  • Stayed May 2012, traveled with family
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Helpful?
2 Thank LondonKarenB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Lincolnshire
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 31, 2012

Stayed at hotel 15 May for 1 week with a couple of our friends. What a fab holiday from start to finish. Excellent service many many thanks to reservation manager Maria she put herself in my shoes as she is heavily pregnant like me and put us in a lovely Vip room with own pool on ground floor near to reception. Just perfect.
Bar service in evening had a lovely waitress looking after us Maria what a lovely happy girl works so hard.
If you want a chilled out holiday with good service and you dont need to go off the hotel grounds this hotel had it all.
We will be returning sometime next summer with our new edition.

Thankyou for making our stay fantastic x

  • Stayed May 2012
    • Value
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Helpful?
Thank Batchelors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review, June 2, 2012
Dear Guest,
Thank you for you nice words about our hotel and our staff. We are happy to hear that you enjoyed your holidays. Both Marias are sending a greetings to you )
We would deeply appreciate it if your stay here would also prompt you to recommend our resort to your family and friends.
Look forward to welcome you again in our hotel Sentido Mitsis Rinela Beach.

Kind Regards,
Guest Relations,
Volodina Olga
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed May 30, 2012

We've just returned from a week's stay at the Rinella Beach Hotel. The check-in procedure was quick and very friendly. We arrived late so they had made plates of cold meat, bread and salads for us along with a jug of wine. Our room was a short walk from the main hotel and it overlooked the sea. It was ideally situated between the larger pool and one of the smaller ones. The room itself was spacious and clean; fluffy robes and slippers were a lovely touch. There was a well stocked fridge with plenty of soft drinks and beer along with a bottle of red wine and some fruit. All the staff were friendly and we never had to wait for a drink; as soon as they set eyes on us one of the wait staff would be over. The main restaurant catered to all tastes, we particularly enjoyed the grilled meats and vast array of salads. There was also lots and lots of chips for those who like them - along with many other vegetables, pastas, breads ... there was just such a lot of very good and tasty food. Although this restaurant was fantastic we liked best the Tavern restaurant most. Their moussaka was superb and again there were plenty of other foods to satisfy all tastes. The animation team worked hard. We don't actually enjoy this aspect of all-inclusive holidays but they certainly seemed good at their jobs; with lots of enthusiasm and they worked hard to include everyone. Even when we said it wasn't our thing they were still friendly towards us. Zulu in particular was a star. We've tried hard to be objective but we honestly can't find any fault with the hotel, the staff or the location. Maybe someone with a disability would find it hard as there are lots of different levels to the complex and some of the stairs are quite steep. That said, we did see some people with walking sticks and they seemed to manage okay, as did the parents with pushchairs and buggies. All the staff were hard-working and friendly. We rarely do this type of holiday but we're already arranging to go back in September.

Room Tip: We had a room on a high floor so we overlooked the sea whereas the lower levels overlook the pools...
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  • Stayed May 2012, traveled as a couple
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Helpful?
Thank alan986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review, September 13, 2012
June 2, 2012
Dear Guest,
Thank you for you nice words about our hotel. We are happy to hear that you enjoyed your holidays in our hotel.
We would deeply appreciate it if your stay here would also prompt you to recommend our resort to your family and friends.
Look forward to welcome you again in September in our hotel Sentido Mitsis Rinela Beach.

Kind Regards,
Guest Relations,
Volodina Olga
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
irakleio kritis
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 30, 2012

me and my family went to rinela for our easter holidays.we had a fantastic time.the staff was excellent and always smiling.the room was clean everyday.i recommend this hotel to everyone who wants relaxing and excellent holidays.

  • Stayed April 2012, traveled with family
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Helpful?
1 Thank eleni t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review, June 2, 2012
Dear Guest,
Thank you for you nice words about our hotel. We are happy to hear that you enjoyed your Easer holidays in our hotel.
We would deeply appreciate it if your stay here would also prompt you to recommend our resort to your family and friends.
Look forward to welcome you again in our hotel Sentido Mitsis Rinela Beach.

Kind Regards,
Guest Relations,
Volodina Olga
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ramat Gan, Israel
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 30, 2012

A relaxing, big, colorful hotel. Well located, with many pools and big beach. Friendly, welcoming stuff. A generous all inclusive offer, including several restaurants (The Tavern is great), drinks, and some water sports. Given the size, you do not feel it is too crowded, and can find your comfortable, quiet spot. Although suited for families, it's not noisy (maybe it has to do with us being there over a weekend, but during school time). At this time of year, days are warm, nights are a bit chilly, and pool/sea water are cold, but bearable.
Few issues to explain the 4 stars below:
First, the entertainment each night is loud, beginning around 9, 9:30pm, ending at 11:30pm. Second, food variety, especially during breakfast could be a little richer (maybe it's the way it is because of the economic situation in Greece now?). Third, free wi-fi is only avail around the lobby, could be helpful to have more free spots in such a big hotel. And last, rooms decoration/furniture could be more up-to-date.
Overall - a well worth vacation venue, only thing that really bothered us, is that it was too short..., we'll most likely return.

Room Tip: Most rooms are facing sea/pool. Rooms on first floor might be blocked by the buildings in front of t...
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  • Stayed May 2012, traveled as a couple
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank Ami B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review, June 2, 2012
Dear Guest,
Thank you for you nice words about our hotel and your useful remarks. We are happy to hear that you enjoyed your holidays in our hotel and we will try to do our best to fix all these moment.
We would deeply appreciate it if your stay here would also prompt you to recommend our resort to your family and friends.
Look forward to welcome you again in our hotel Sentido Mitsis Rinela Beach.

Kind Regards,
Guest Relations,
Volodina Olga
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 28, 2012

This was our first trip to this resort and it was absolutely wonderful. We booked our trip after reading the trip advisor reviews and we were pleasantly surprised with our week here. It was exactly what you'd want it to be. Gorgeous views... an amazing and extremely accommodating staff... everyone was cheerful... everyone was happy to be there and you could feel the excitement everywhere.

Having gone with my boyfriend and knowing that this was a family friendly resort, we were a little worried about the amount of kids that would be around. But while there were a ton of families with children, it was still as relaxing and laid back as we had wanted. There are so different pools and parts of the beach to lay around at, you can almost always find a calm quite corner somewhere.

The rooms: while they were simple.. they were cleaned every day. Unfortunately I wasn't in love with the bed situatuionthe beds were not that comfortable. The mattresses were stiff and springy and instead of having a true king sized bed, it was just 2 twin mattresses pushed together with separate sheets and comforters... but to be honest... its not worth worrying about.

As for the restaurants: while the dining hall in the main lobby and the chinese restaurant that was quite often written about in the reviews were good... we only ever went to them one night each. After that we went to the Taverna down closer to the beach and I would absolutely recommend going there. The food is slightly different and personally I think a little more elevated. It is much quieter, more romantic, has more of a dinner ambiance (as you have to have a reservation to eat there) and the staff is BEYOND AMAZING! The chefs, the host's, the waiters.. Everyone that works at the Taverna.. they are such a nice group of people. We loved going.. (FYI we went there for lunch every day as well). :)

Over all I would give the resort a 4 out of 5. It may not have been super luxurious resort with over the top decor, but the welcoming staff and wonderful atmosphere that the resort did have was enough to make us recommend to our friends and family. We would definitely book another trip here in the future.

Hope this helps!!! :)

PS - Friendly tip - Be sure to bring bug spray.. we went in the beginning of May and still had to worry about little mosquitos. :)

Room Tip: We decided to upgrade to the Superior Room with a Sea View bc of the previous trip advisor reviews...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank bryn_roberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review, June 2, 2012
Dear Guest,
Thank you for you nice words about our hotel and our staff. We are happy to hear that you enjoyed your holidays in our hotel and that you liked our Tavern.
We would deeply appreciate it if your stay here would also prompt you to recommend our resort to your family and friends.
Look forward to welcome you again in our hotel Sentido Mitsis Rinela Beach.

Kind Regards,
Guest Relations,
Volodina Olga
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertfordshire
Level Contributor
1 review
Reviewed May 28, 2012

Where do I start .... We booked this hotel from May 12th for a week and even before we arrived I knew we were in for a great holiday. I emailed the hotel prior to arriving to request a room with a sea view. Marie responded immediately and promised us all would be taken care of. She even arranged our transfers from the airport (taxi 25 euros each way) the travel company I booked with wanted £100 each way for transfers its a 10 minute drive from the airport and there were plenty of taxis when we arrived late on the Saturday night.On arrival we were immediately shown the the restaurant which had stayed open for us and our luggage was taken to our rooms. The Staff were so welcoming and very friendly and nothing was too much trouble. The location of the hotel was great, right on the beach. The food was plentiful and lots of choice. Our rooms were very spacious and very clean. I would recommend the Chinese Restaurant but this has to be booked at reception 24hrs in advance (we went twice it was so good) also take advantage of the Spa well worth it, all over body massage 40 Euros with use of the pool and sauna for an hour. Beware of the tea that they offer you, I know its supposed to be good for you but I think its an aquired taste and not for everyone ! There was entertainment every night which finishes by about 11.30pm so no late night noise. The entertainment maybe not to everyones taste but we found it very entertaining !! The hotel entertainment team do there very best to keep everyone happy and again were all very friendly. I recommend if you want to venture out to use the local buses around the island they are very cheap no more than 2 Euro's wherever you go. Overall a wonderful excellent holiday and I would recommend this hotel to anyone. We would definately return.

Room Tip: Had 2 great rooms 501 & 503 Family Rooms with the pool right outside your balcony door. Nice and...
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  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review, May 31, 2012
Dear Guest,
Thank you for you nice words about our hotel and our staff. We are happy to hear that you enjoyed your holidays in our hotel and that you liked our SPA.
We would deeply appreciate it if your stay here would also prompt you to recommend our resort to your family and friends.
Look forward to welcome you again in our hotel Sentido Mitsis Rinela Beach.

Kind Regards,
Guest Relations,
Volodina Olga
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mitsis Rinela Beach Resort & Spa

Property: Mitsis Rinela Beach Resort & Spa
Address: Rinela Beach, Kokkini Hani, Crete 715 00, Greece
Location: Greece > Crete > Heraklion Prefecture > Kokkini Hani
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Kokkini Hani
#1 On the Beach Hotel in Kokkini Hani
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mitsis Rinela Beach Resort & Spa 5*
Number of rooms: 440
Reservation Options:
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Also Known As:
Mitsis Hotel Kokkini Hani
Mitsis Resort Rinela Beach
Mitsis Rinela Beach Crete
Mitsis Rinela Beach Resort & Spa Crete/Kokkini Hani

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