We stayed at this hotel for 4 days over the Easter break. The location is very nice, right by a sandy beach and a long beach promenade. The hotel has good facilities for families with young children. Our room (which was a familiy room) was large with a lot of cupboard and drawer space. We did think however that the service in many respects did not reach the level of a 5 or even a 4 start hotel. Service was very often not forthcoming and friendly as we have exprienced in other hotels of a similar level and price category. in particular, we found that reception staff were not helpful or forthcoming with information on the hotel and the facilities unless specifcally asked. For instance on arrival we weren't given any information on facilities and opening times as we have experienced in other similar hotels. At dinner time, when a table was reserved for us in the restaurant, we had to ask on each occasion to be provided with two highchairs or cushions for the seats. It made us feel uncomfortable having to ask for this thereby causing disruption around us when highchairs should have bee at our table before our arrival. We feel that significant improvement is required to the service and the attitude of the staff to make this hotel truly a 4/5 star hotel and justify the price tag of a stay.
Note that non-German speakers (like my husband) may find it hard to make themselves understood.
In terms of the childcare (which the hotel advertises it provides in the form of the kids club), the hotel advertises this to be from 2 years old. In reality, we found the childcare arrangements not to be adpated to very young children. If children were happy to stay at the kids' club there were carers there to look after them and a selection of toys. However, no effort was made to make the very young children feel welcome when they first arrived at the club each time. This we felt made the childcare arrangements not appropriate for such young children. To us there was a marked discrepancy between what the hotel advertised on its website and other promotional materials and what the staff on the ground actually practised. They also had a policy of not changing children's nappy and would call parents to do the nappy change. Naturally, after a nappy change our two year olds were not happy for us to leave again and staff would ask us to take them with us.
The pool and sauna area is exceptionally clean (as is the rest of the htoel) but the pool is quite small for the size of the hotel and considering that it is shared between everyone (one pool only - it's also advertised as being the hotel's spa pool) and no tea or other refreshments are served in the sauna area. As a spa it was disappointing and during school holidays in particular the pool and surrounding deck chair area is probably usually crowded with children.
We enjoyed being able to borrow bikes and buggies and the promenade and beach is ideal for walks and bike rides with young children.
Food was good and we would recommend the dinner buffet.
Overall an enjoyable experience but not the standard we expected on the basis of the info contained on the hotel's website and the price tag.
We would recommend the hotel to people with young children but would point out these downsides.
- Official Description (provided by the hotel):
- The 4 stars superior hotel, Travel Charme Strandhotel Bansin, is situated only a few steps from the beach and right on the 12 km long promenade of the three imperial era resorts. Your hotel is expecting you with double- and family rooms (25 - 50 sqm) or exclusive suites (48 - 67 sqm). Your rooms are equipped with HDTV- flat screen, minibar, safe, free internet access (DSL or WLAN), bathrobes and slippers during your stay, most of the rooms have a balcony or terrace. Enjoy the culinaric offers in the restaurant ,,Gabbiano", the Café & bar Patio or on the panorama terrace - all of them with a great view over the Baltic Sea. Active people can enjoy and interact the weekly activity program (aqua fitness, spine excersises, breathing- and movement meditation, yoga for pregnant women...). If you are looking for relaxation you will find regeneration in the large pool- and sauna area of the PURIA Superior Spa with an awesome view over the Baltic Sea, in the sunbathing area on the outside or while enjoying one of the spa treatments. For families a daily childcare in the kids club with a variety of entertainment program is offered(during the school holidays). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Priceline, HRS, Travelocity, Hotel.de, Expedia, TripOnline SA, Hotwire and Cheap Tickets so you can book your Travel Charme Strandhotel Bansin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Travel Charme Strandhotel Bansin Seebad Bansin, Usedom Island, Germany