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“Easter holidays at Travelcharme in Bansin”

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Travel Charme Strandhotel Bansin
Ranked #5 of 17 Hotels in Seebad Bansin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Easter holidays at Travelcharme in Bansin”
Reviewed April 16, 2012

We stayed at this hotel for 4 days over the Easter break. The location is very nice, right by a sandy beach and a long beach promenade. The hotel has good facilities for families with young children. Our room (which was a familiy room) was large with a lot of cupboard and drawer space. We did think however that the service in many respects did not reach the level of a 5 or even a 4 start hotel. Service was very often not forthcoming and friendly as we have exprienced in other hotels of a similar level and price category. in particular, we found that reception staff were not helpful or forthcoming with information on the hotel and the facilities unless specifcally asked. For instance on arrival we weren't given any information on facilities and opening times as we have experienced in other similar hotels. At dinner time, when a table was reserved for us in the restaurant, we had to ask on each occasion to be provided with two highchairs or cushions for the seats. It made us feel uncomfortable having to ask for this thereby causing disruption around us when highchairs should have bee at our table before our arrival. We feel that significant improvement is required to the service and the attitude of the staff to make this hotel truly a 4/5 star hotel and justify the price tag of a stay.

Note that non-German speakers (like my husband) may find it hard to make themselves understood.

In terms of the childcare (which the hotel advertises it provides in the form of the kids club), the hotel advertises this to be from 2 years old. In reality, we found the childcare arrangements not to be adpated to very young children. If children were happy to stay at the kids' club there were carers there to look after them and a selection of toys. However, no effort was made to make the very young children feel welcome when they first arrived at the club each time. This we felt made the childcare arrangements not appropriate for such young children. To us there was a marked discrepancy between what the hotel advertised on its website and other promotional materials and what the staff on the ground actually practised. They also had a policy of not changing children's nappy and would call parents to do the nappy change. Naturally, after a nappy change our two year olds were not happy for us to leave again and staff would ask us to take them with us.

The pool and sauna area is exceptionally clean (as is the rest of the htoel) but the pool is quite small for the size of the hotel and considering that it is shared between everyone (one pool only - it's also advertised as being the hotel's spa pool) and no tea or other refreshments are served in the sauna area. As a spa it was disappointing and during school holidays in particular the pool and surrounding deck chair area is probably usually crowded with children.

We enjoyed being able to borrow bikes and buggies and the promenade and beach is ideal for walks and bike rides with young children.

Food was good and we would recommend the dinner buffet.

Overall an enjoyable experience but not the standard we expected on the basis of the info contained on the hotel's website and the price tag.

We would recommend the hotel to people with young children but would point out these downsides.

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  • Stayed April 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
1 Thank 2Pixies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Greek first
  • Any
English first
Berlin, Germany
Level 4 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed May 2, 2011

My husband and I planned a spontaneous getawat on saturday morning.. we called the hotel to book and then checked in later the same day. Aside from being a bit confused about the street numbers as some of the numbers on the right side are actually for the beachside promenade down below.. (you need to drive to the end of the street to get there), we had a wonderful and polite check in. We travelled with our 18 month old son who felt very special because at the check-in desk there was a big soft "Captain Sharky" waiting for him.. and the front desk handed him his own welcome envelope :-) Once we arrived in the room, he ran straight to the kiddy cot which had childrens decor, a kiddy towel and the best part.. a gorgeous little yellow kiddy bath robe which he tried on immediately. The room was really large and spotlessly clean, with a huge balcony and ocean view :-)

Moments later 2 staff arrived with a fruit platter for me.. as I am also pregnant my husband had arranged a special package as a surprise.... this included the fruit platter, a facial and a foot massage.. as well as a bag of products (goodies) for pregnant woman by "Bellybutton" which they gave me after my treatments at the lovely Spa.

The spa staff were really sweet.. I felt totally relaxed.

There breakfast (included) was sensational... wear your sun glasses and try to get a seat at the window wall to enjoy the water views....

Our son was given his own kiddy place mat, napkin and cutlery.... he felt VERY special indeed. There is also a private dining room for kids attached to th emain dining area.. a little "Captain Sharky" resteraunt.. it has toys and the tables are set up for meals (like in a crech or day care).

Additionally, there is a <2 yr olds play room.. and for 2yrs and over there is a kiddy club. You can get all the kiddy things you need (eg baby phone, prams etc) from reception. Our room already had a baby change mat and nappy disposal bin on arrival (without us asking).

The only negatives were the taste of the room service (service was very friendly though) and mini-bar .. oh an dthe fact that we had to pay and extra Euro8 per day for secure parking under the hotel (this should be free surely?). The fish I ordered for a late dinner (as our b aby fell asleep) was not that thrilling.. and my husband opened the mini bar to get some chocolate and complained that the note said he had to go to reception for it (not fun when you are already in your bathrobe). Our son insisted on going to sleep in his "kiddy bathrobe" which was very cute.

We had easy beach access and had a great time there.. there is also a play area for kids just at the beach...

All in all.. it was the perfect spontaneous get-a-way and aside from the mini-bar/ fish dinner that I was not fond of, it was really faultless.

As a final few points for context, i've worked in 54 countries and spent 10 yrs in hotels so I am quite fussy... this was not "designer" or anything.. but somehow it was just perfect for a family and extremely relaxing... the little extras that treat children like special guests makes it fabulous for the parents to relax. They offer all sorts of services including baby sitting on request as well... and although there were many kids at the hotel they were never in the way and it never felt crowded at all.

We never go to the same hotel twice however we're going to make an exception and go back to this one :-)

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  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3 Thank Aussie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travel Charme Strandhotel Bansin

Property: Travel Charme Strandhotel Bansin
Address: Bergstr. 30, 17429 Seebad Bansin, Usedom Island, Mecklenburg-West Pomerania, Germany
Location: Germany > Mecklenburg-West Pomerania > Usedom Island > Seebad Bansin
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Seebad Bansin
#3 Luxury Hotel in Seebad Bansin
#4 On the Beach Hotel in Seebad Bansin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Travel Charme Strandhotel Bansin 4.5*
Number of rooms: 100
Official Description (provided by the hotel):
The 4 stars superior hotel, Travel Charme Strandhotel Bansin, is situated only a few steps from the beach and right on the 12 km long promenade of the three imperial era resorts. Your hotel is expecting you with double- and family rooms (25 - 50 sqm) or exclusive suites (48 - 67 sqm). Your rooms are equipped with HDTV- flat screen, minibar, safe, free internet access (DSL or WLAN), bathrobes and slippers during your stay, most of the rooms have a balcony or terrace. Enjoy the culinaric offers in the restaurant ,,Gabbiano", the Café & bar Patio or on the panorama terrace - all of them with a great view over the Baltic Sea. Active people can enjoy and interact the weekly activity program (aqua fitness, spine excersises, breathing- and movement meditation, yoga for pregnant women...). If you are looking for relaxation you will find regeneration in the large pool- and sauna area of the PURIA Superior Spa with an awesome view over the Baltic Sea, in the sunbathing area on the outside or while enjoying one of the spa treatments. For families a daily childcare in the kids club with a variety of entertainment program is offered(during the school holidays). ... more   less 
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Also Known As:
Travel Charme Strandhotel Bansin Seebad Bansin, Usedom Island, Germany

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