The place is very pretty, conveniently located for exploring vineyards south of Bordeaux, or if like me you were running the Sauternes marathon. Initially booking was fine, and on the day, I was phoned and told no problem if I arrive late, they will keep keys in mailbox for me, as staff leave about 7. I phoned back just after 6 and just voicemail. But I arrived alone and retrieved keys easily, but saw there were several sets waiting, which meant potentially anyone could pick them up and gain access to the building. Room was nice, but as other reviews mention, did smell a little musty.
Next morning, I was up early and expecting breakfast at 7. From people's orders on reception desk, I saw I wasn't the only one. By about 7.15 nobody had arrived, so I left to run marathon with empty stomach but didn't know what to do with keys. I diverted off my marathon course about 9am to try and drop keys off. But again, although there were signs someone had been there, I couldn't actually see anyone to give keys to.
After a very tough marathon which took lot longer than I thought....I returned to drop keys off. I found I'd been charged for two breakfasts, so questioned this, as even though i would have loved breakfast it wasn't possible, and my booking was just for room only. Receptionist had to make two phone calls and eventually said "yes that's fine" and then proceeded to charge me for one breakfast!!. At this point I was too tired to argue, but did point out I was still being charged tax for two people. After several attempts working this out she agreed, changed the invoice, but not the amount she decided to charge my card.
As I was pissed off now, I decided there was nothing to be lost from asking if I might use a shower, as I had been charged so handsomely and running in 32 degrees heat meant I was sorely in need of one (a fact that should have been pretty obvious). There was no moment of thought to see whether it might be possible for them to facilitate this. Just a blank NO. The woman waiting behind me in reception was a bit shocked at that, and offered to let me use her room. But not wanting to impose, I just had a sweaty two hour drive seething at receptionist.
I thought it was a nice place, but lack of customer service, or outside hours, any kind of service really let it down. So overall not good value, and wouldn't stay again. I'd choose one of many chambres d'hôte in the area instead.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz, Priceline, Booking.com, TripOnline SA, Hotwire, Cancelon, HotelQuickly, Agoda and Evoline ltd so you can book your Relais du Chateau d'Arche reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.