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“It can be better..........”
Review of Bor Spa-Club

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Bor Spa-Club
Ranked #12 of 26 Hotels in Velingrad
Sofia, Bulgaria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“It can be better..........”
Reviewed February 11, 2014

Lets start with arriving and the room, at the booking it was written, double bed room, when we arrived it appeared that actually the room is with two separated beds. Luckily the reception girls (Very nice people) changed it immediately, providing us room at the same floor with double bed. The room was average and the carpet very durty. The room was the last one at the 1st floor coridor and the staff used to smoke under our window, so it was smell of cheap cigarets all the time.Me and my husband don’t smoke, well it was disgusting.
The stuff itself is very polite and nice, very helpful, no issues with them at all.
The water in the swimming pool was a bit colder and definitely not mineral, or at least it was so much chlorine inside it, so we couldn’t feel it was a mineral water. The djacuzzi itself was very small (max. 5 people) and half of it was obviously broken, it did`t work.I think for the capacity of the hotel its very small one. The gym itself consist of 4-5 old devices, some of wich brocken.The Spa–procedures are very good, nice profecionalists working there.
At least the food in the restourant was very good and the stuff very friendly, except a blondy girl with a long hair with extesions (she was always unfriendly).
In overall I would say that the hotel was 4 stars years ago, but it definitely needs further maintainance, because in my opinion since it was build not much is done for maintainance. At this conditions of the hotel I would rather give you 2-3 stars. You compencate with good food and nice and friendly stuff and reasonable prices. Cheers.

Room Tip: Please do proper maintainance !
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boyan A, Director of Sales at Bor Spa-Club, responded to this review, March 27, 2014
Dear Maya P,

Thank you for your time to review our hotel!

We will consider your notes and comments. In 2014 a general renovation of the hotel will take place, which has already (as of 25.03.2014.) started by changing the floor carpets. The entire hotel will be renewed floor by floor, in order to keep the operations open and the interfere with guests' comfort.

The water in the inside pool is 30-31 degrees C, mineral water. It is cold for some, warm for others. The mineral water in the hotel is coming from the Radonova bath spring via our own underground pipe. It was built along with the building of the hotel and is our own investment with no other hotels feeding on it.

Sincerely,
Boyan
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57 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Sofia, Bulgaria
Level 4 Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 12, 2014

The hotel has a superb location on a hill in the centre of town among pine trees park. Unfortunately the park is full of rubish. However the area just next to the hotel is clean. Dbl room si spacious, but furniture is old. Needs to be renovated, as well as other parts of the hotel where walls are dirty. SPA center is good, but it is quite tiny for a big hotel. Steam bath can take up to 4 people, and only if they sit just next to each other. There are a lot of chairs in the spa and around the pool that are broken, also the benches in the sauna. Staff is friendly. Food was good. Panorama bar has a great view over the town. Heating in the bath didn't work.

As a whole I thnik that the hotel corresponds to 3 stars and is not worth the money. For cheaper 3 star hotel you can get better rooms and spa centre.

Room Tip: All rooms have view to the town
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HristoAn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boyan A, Director of Sales at Bor Spa-Club, responded to this review, March 27, 2014
Dear HristoAn,

Thank you for your time to send us your comments.

As of 25.03.2014. a total renovation of the hotel is under way. It will be performed floor by floor, so that the operations are not interrupted.
We will remove all issues regarding worn-out facilities.

Sincerely,
Boyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 10, 2013

Great location - downtown but at the same time on a hill that provides an excellent view. Kind and friendly staff. Double room is spacious with a big bathroom + dressing gowns provided even for our minor daughter. Overslept the breakfast, the dinner was nice (HB) - it was not a buffet but we could choose and order from a relatively big menu. Very clean everywhere. For sure will visit again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boyan A, Director of Sales at Bor Spa-Club, responded to this review, December 16, 2013
Dear Maria J,

Thank you for your time to review our hotel!

I am glad that you enjoyed your stay.

Sincerely, Boyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunny Beach, Bulgaria
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 16, 2013

Visited Bor Club&Spa Hotel in October just for 3 days. My sister and me have very nice impressions from the beginning of our stay at the hotel. We were welcomed by a bellboy at the entrance of the hotel, directed where we can park the car and then were helped with the luggage. The check-in was very quick and informative. We were accommodated in an apartment, which was clean and spacious. The service in the main restaurant was perfect during our breakfasts and dinners! The Spa team was also very friendly and helpful during our stay. The location of the hotel is great as well, just like they advertise it. The price is very reasonable for the good quality they offer. Thank you Bor Spa & Club team! We are looking forward to having the chance to come back!
Konstantina & Petra

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Konstantina_D_I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boyan A, Director of Sales at Bor Spa-Club, responded to this review, November 25, 2013
Dear Konstantina & Petra,

Thank you for your words for our hotel!

I am glad you liked the location and enjoyed your stay!

Sincerely, Boyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 17, 2013

The apartment was specious.The food and the service were very good.There were 3 pools with mineral water:one inside and two outside.I liked that one of them was for small children like ours and the water was 30 degrees.In the summer you can swim outside surrounded by the pine trees and the splendid city view.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tanya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boyan A, Director of Sales at Bor Spa-Club, responded to this review, November 25, 2013
Dear Tanya A,

Thank you for your time to review our hotel!

I am glad you enjoyed your stay and our pools!

Sincerely,
Boyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, England, United Kingdom
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 18, 2013

The hotel is situated literally 1 min walk from the mountains in a very quiet place away from the hustle downtown, but at the same time it's just 3-4 mins walk from the main street, as the town isn't very big. It's perfect if you want to relax. For those who are more active there's a big indoor swimming-pool, a small gym and as I said the mountain is really close so it's perfect for hiking. The Spa centre is really good. I went in the beginning of August this year and although it's really hot in Bulgaria at this time of the year I suggest you bring your jacket as it gets cold in the evenings!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Desislava P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boyan A, Director of Sales at Bor Spa-Club, responded to this review, September 11, 2013
Dear Desislava P,

Thank you for your time to review our hotel! I am delighted that you had a pleasant stay and managed to cool your summer in SPA Club Bor - Velingrad!

Sincerely,
Boyan Alexandrov
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 23, 2013

The hotel is located perfectly at a quiet place yet very close to the town centre. The rooms and the bathroom are nice and clean. There is also a restaurant and the food is various and tasty. The swimming pools are a good attraction and the SPA centre - relaxing. Definitely coming back.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank holahey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boyan A, Director of Sales at Bor Spa-Club, responded to this review, July 30, 2013
Dear holahey,

Thank you for your time to review our hotel!

I am delighted to see that you enjoyed your stay.

Sincerely,
Boyan Alexandrov
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bor Spa-Club

Property: Bor Spa-Club
Address: Nikolay Hrelkov St 9, Velingrad 4600, Bulgaria
Location: Bulgaria > Pazardzhik Province > Velingrad
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 26 Hotels in Velingrad
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bor Spa-Club 4*
Number of rooms: 140
Official Description (provided by the hotel):
The biggest four-star balneocomplex in Velingrad, fully supplied with mineral water/ composition of mineral water. It is located in a pine-three park in the center of the town. Built in a unique architectural style on ancient Roman therms, SPA Club Bor offers traditional methods and the newest health-care achievements. There are 140 luxurious rooms, studios and apartments. There are six different catering places at your disposal, which are suitable for any mood and hour of the day. The hotel part has 48 double rooms and 88 apartments – attractive as design and color decision. All rooms and apartments in the hotel are equipped with plasma TVs, mini-bars, Internet, satellite, telephones in the bathroom and the room. Outdoor car parking for 80 cars. The following zones have been differentiated in the complex: Entertainment facilities with main Restaurant for 200 people, Summer garden restaurant with BBQ for 80 people, Tavern for 80 people, Panorama bar restaurant for 80 people, Lobby-bar for 30 people, Summer garden cafe for 40 people, Gambling room, Computer room, Kids corner, Tourist agency. Business zone with Business center, big conference hall for 100 people and small conference hall for 20 people. The halls are equipped with flip charts, white boards and multi players; Wellness zone with indoor swimming pool, outdoor swimming pool (in the summer), kids outdoor swimming pool (in the summer), indoor Jacuzzi, Fresh bar for 20 people. SPA zone with two rooms for cosmetic treatments, 5 massage rooms and 4 rooms with bath-tubes, Egypt bath, Ayurveda room, Turkish bath, steam bath, sauna, relax room, solarium; Medical zone with rooms for Physiotherapy, Neurology, Cardiology and Internal medicine, Surgery, Gynecology, Gastroenterology, Urology and Dermatology, manipulation room, hall for Kinesitherapy, rooms for lye treatments, light therapy, ultrasound, inhalations, water therapy; Entertainments. Sports tournaments in bridge, chess and backgammon, table tennis, water polo can be organized in the complex. You can visit the sports schools and courses in swimming – individual and group classes, Bulgarian national dances, callanetics, underwater gymnastics in groups; Experienced professionals who work in different animation programs will carry out for your children. For your tourism and recreation outside the complex you may receive more information in the tourist agency of "Sirona Tour". ... more   less 
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