I was one of a group of twelve staying at the hotel. First I want to say that the manager 'Cohen' and Italian waiter 'Antonia' were stars and super friendly and helpful, and the hotel was nice. So why am I only giving 2 stars.?? The owner a man called 'Tony' a non existent host who never bothered to speak to the guests, although he was happy to take the 700+ Euros we spent on alcohol during our two night stay.
On our last night one of our party, who were all well behaved, accidentally spilt some red wine and unfortunately a few splashes hit the covered bench seats.
The next day as we were checking out, 'Tony' had added 200 Euros onto one of our parties credit card, stating that the furniture needed 'Specialist cleaning' for the stains. When we demanded to see the stains, one of the receptionists took us down to the basement where 'Tony' had already cleaned the seats (which were detachable) and there were two tiny almost unnoticeable marks left. He refused to refund the 200 Euros and frankly I found his behaviour disgusting, which is unfortunate because we had enjoyed our stay.
So we left with a sense of being ripped off by the very unpleasant owner.
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- Also Known As:
- Alpenresidenz Viktoria Hotel Neustift Im Stubaital
- Alpenresidenz Viktoria Austria/Neustift Im Stubaital