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“We left with a bad taste in our mouth”

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Alpenresidenz Viktoria
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“We left with a bad taste in our mouth”
2 of 5 bubbles Reviewed December 10, 2012

I was one of a group of twelve staying at the hotel. First I want to say that the manager 'Cohen' and Italian waiter 'Antonia' were stars and super friendly and helpful, and the hotel was nice. So why am I only giving 2 stars.?? The owner a man called 'Tony' a non existent host who never bothered to speak to the guests, although he was happy to take the 700+ Euros we spent on alcohol during our two night stay.
On our last night one of our party, who were all well behaved, accidentally spilt some red wine and unfortunately a few splashes hit the covered bench seats.
The next day as we were checking out, 'Tony' had added 200 Euros onto one of our parties credit card, stating that the furniture needed 'Specialist cleaning' for the stains. When we demanded to see the stains, one of the receptionists took us down to the basement where 'Tony' had already cleaned the seats (which were detachable) and there were two tiny almost unnoticeable marks left. He refused to refund the 200 Euros and frankly I found his behaviour disgusting, which is unfortunate because we had enjoyed our stay.
So we left with a sense of being ripped off by the very unpleasant owner.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
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Helpful?
5 Thank toptrayder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 reviews from our community

Traveler rating
    26
    5
    7
    1
    0
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Hawick, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 21, 2012

I cant say enough about this brilliant hotel. Just returned from a week skiing 3rd-10th March 2012. Booked through Crystal/Thomson's Airways. Short transfer from innsbruck into Neustift. Greeted by the staff and in perfect time for dinner. The food was fantastic (the chef was Stewart-a fellow Scot) Breakfast and dinner all faultless. The waitress staff were all very very nice I did'nt get the name of the third girl serving however Monica & Cindy were very attentive. The rooms were really nice (room 307 has a great view of the mountains)
Around 3pm each day there was coffee & cake waiting for you after a hard day on the slopes.
The Spa facilities were also fantastic (ask for a robe at reception) sauna,steam hydro pool.herbal tea's,honey,chilled water all included,
There is a bus stop opposite the Hotel entrance (in the car park) which will take you to Stubai,approx 30 mins journey.
Neustift is a lovely little village,with good public transport to ski resorts and Innsbruck
I would definately recommend this fabulous hotel. Hopefully to return myself next year

Room Tip: 307-Good views
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  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank keithelli0t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed February 2, 2012

We had a brief stay at this hotel, but have to say it was excellent, the staff were extremely helpful and the owner was full of information regarding the area. He certainly came across as the perfect host. the hotel location is perfect for the area, 100m from the ski lift, 100m from the bus to Stubai and a short walk to the town.
Our stay was cut short because our son was ill, but the owner was very understanding and only charged us for the time we was there.
We will be returning as think the hotel and place has a lot to offer.

Well worth a visit.

  • Stayed February 2012, traveled with family
    • Value
    • Location
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    • Rooms
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Helpful?
Thank Jason H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mawdesley, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 12, 2011

Just returned from Neustift after a weeks stay at the Victoria. The last review is definately a true reflection of our experience at this lovely hotel. We arrived after the restaurant had finished serving and were asked to go straight to the dining room. The food was excellent and we were still given a choice of main course even though we were late. There was a varied menu every night which included a fondue night and a gala buffet for our final evening. Wine was reasonably priced with a good choice for all budgets. Rooms were spacious and decorated to a high standard with large comfortable beds. The only very minor criticism we would have is the lack of English speaking programmes on the TV. We did'nt really miss it too much as the news is never good these days!! Would definately recommend this hotel to family and friends and would certainly not hesitate to stay there again.

Stayed March 2011, traveled as a couple
Helpful?
Thank Skibandit56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed February 28, 2011

Have just returned from a week long stay at this wonderful family run and operated hotel. If you are looking for a relaxing holiday with wonderful, friendly and helpful staff this is the place to stay. The owners are around and about at all times, including their lovely dog Luna who can often be found asleep in the lift! The rooms are typically Austrian, clean and comfortable with a balcony. The food is exceptional, a good selection of hot and cold food for breakfast, the dinner menu was varied and wonderfully presented - 5 courses every night and then a wonderful buffet is prepared on a Friday evening. The apres ski coffee and cakes are very welcome after a hard day on the slopes. Wifi is available at a cost of 9 euros, if you need it. The ski bus leaves from just outside the hotel and it takes about 20 minutes to the bottom of the glacier gondola. Skiing was great it snowed every day, pistes are wide and well maintained, however can get a bit chilly at top of Stubai glacier. Neustift is a pretty village with a couple of supermarkets, restaurannts and bars, and the bonus is that it is only about 20 minutes from Innsbruck airport. My only slight complaint would be that the heating in the bedrooms was a little on the cool side, seemed to be unable to control it from within the room, not a problem just put another jumper on! Overall I would highly recommend this hotel and would certainly return.

  • Stayed February 2011, traveled with family
    • Value
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Helpful?
2 Thank GillyC_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed February 21, 2011

Super location away from main road but opposite Elfer lifts and bus for glacier leaves from almost outside. This bus is nearly always empty and is a better option than the one from the main road, also only a short walk from the hotel.
The hotel is extremely friendly and has a nice spa area with a large hydrotherapy pool - just about big enough for a swim.
Food is superb and very imaginative for Austria. The morning buffet has hot options and coffee/tea and cakes are served after skiing. I'd thoroughly recommend this hotel to all skiers.

  • Stayed February 2011, traveled solo
    • Value
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Helpful?
1 Thank obbleski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire, United Kingdom
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed April 19, 2010

Just returned from this hotel after a long weekend skiing and it was brilliant but before I tell you about that.... let me tell you how this hotel helped us when we got caught up in the whole flight ban due to volcanic ash thing. This hotel has staff that go beyond the call of duty....Natalie in particular...she explored alternative travel arrangements for us, booked us on a cross coutry train to Paris, hotel in Paris overnight and even took us to Innbruck train station. They also let us use their office internet to get booked in on Eurostar.if is was not for this hotel we would have been stranded like all the other Brtis. Now that's what I call customer service!!!!!

Now for the hotel....the rooms are spacious, food was good, staff were friendly and the location was perfect. We booked direct via email and we asked lots of questions before confirming. The hotel were quick to respond to our enquiry and were thorough in their response. We went specifically for late season skiing knowing that we would be gauranteed snow because it is just 20 mins ski bus ride to the stubai glacier (only one hotel at the glacier, all hotels are in Neustift) and a quick transfer from Innbruck. We weren't disappointed, it was just 25 mins transfer from the airport to the hotel which they arranged and the skiing....well that was just perfect :-).

The Austrians really know how to remove the hassle from the skiing experience by running a skibus on time, every day (not something we would be able to achieve in the UK!) with plenty available at the end of the day too. Equipment can be hired at the glacier and left there in the lockers overnight or you can leave your own there like we did. It was so easy, I took the opportunity to try out some new skis. Two gondolas get you onto the mountain both heading off in seperate directions after the midstation. Pistes were reasonably well groomed. Some good off piste but not for the faint hearted!

Neustift also has it's own small ski area too but the village is 900mtrs and the highest point is 1780 mtrs but it was too late in the season which was no bad thing because we got to see just how pretty the village is and realised that a summer holiday there would be great too!

  • Stayed April 2010, traveled with friends
    • Value
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    • Rooms
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Helpful?
3 Thank 4realWokingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alpenresidenz Viktoria

Property: Alpenresidenz Viktoria
Address: Moos 5, Neustift im Stubaital 6167, Austria
Location: Austria > Austrian Alps > Tirol > Neustift im Stubaital
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#2 Best Value Hotel in Neustift im Stubaital
#19 Spa Hotel in Neustift im Stubaital
#19 Luxury Hotel in Neustift im Stubaital
Price Range (Based on Average Rates): $
Hotel Class:4 star — Alpenresidenz Viktoria 4*
Number of rooms: 35
Reservation Options:
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Also Known As:
Alpenresidenz Viktoria Hotel Neustift Im Stubaital
Alpenresidenz Viktoria Austria/Neustift Im Stubaital

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