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Novotel Bangkok Suvarnabhumi Airport
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Reviews (6,231)
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2,398
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4,799 - 4,804 of 6,231 reviews
Reviewed August 11, 2007

Located conveniently on the grounds of the airport (the only hotel within 25 minutes of the airport), the Novotel is a spectacularly-designed, very comfortable lodging. However, my accolades end there.

We negotiated a rate on the telephone with reservations then upon arrival, the very unfriendly woman at check-in told us our rate was 1500 baht more than quotes. The phone reservations agent told us the rate was non-refundable and that we would be charged immediately for the reservation. This did not happen. We told the woman at check-in that we were quoted a rate of 4000 baht (we are Accor Hotel club members, and get a discount), but she said that no one ever gets that rate, with a tone accusatory of us as if lying. We told her to call reservations and speak to the guy that we spoke to. She reluctantly called, fully expecting to prove us wrong. After a conversation she had with the guy, she slammed down the phone and rudely shoved our room key at us. I told her I wanted a written confirmation of the rate. She took the room key back and wrote the rate on the envelope and shoved it back at us.

We got to the room and we were angry. We called the manager and complained. Then spoke to a second manager. We told them we were tired and wanted to sleep. They apologized and sent us a coupon for a welcome fruit punch at the lobby bar even after telling them we would not be leaving our room. Really tacky.

The service problems continued everywhere throughout the hotel – at the pool, gym, getting directions from security. It seemed they were out to show us how terrible a hotel’s service can be. We stayed in our room and avoided them.

If you are really stuck and need to be at the airport, the Novotel is your only choice, and not terrible, but if you have a chance to stay at one of Bangkok’s really fine 5-star hotels that would cost less than the Novotel and provide perfect service, then stay in town. The hotel is new and maybe they will get their act together, but we sent a letter to the General Manager complaining and never heard a word back, so my hopes are not high.

  • Stayed: August 2007, traveled on business
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8  Thank mikestage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2007

This is probably the biggest and best Novotel in the world. I thought that novotel always was 3 max 4 star hotels but this one is 5 star plus. Amazing lobby , clean spacious rooms, beatifull swimming pool, good restaurants etc etc. This hotel is great to stay overnight after a long flight or when you don't feel to drive 45 minutes into town in between 2 flights. The train to town is still not ready so a cab or bus is your only options. Stay here to relax after a long flight or in between 2 flights. Would really recommend this beautifull hotel to anyone.

  • Stayed: August 2007, traveled as a couple
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5  Thank Netherlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2007

The Novotel at the new Suvarnabhumi Airport in Bangkok, Thailand is a great choice if you need a hotel right at the airport, but that's probably it. Don't get me wrong, this was an amazing hotel. The hotel is brand new and super modern, with very comfortable rooms and friendly staff. We stayed there for 1 night becuase of an overnight layover before our flight to Vietnam. We arrived at around 10:30pm and caught the free shuttle that leaves from right outside the arrivals hall.
As you enter the hotel, you're first tought is "OH MY GOD! This is the nicest hotel lobby ever." And it just very well may be. It is a large open space, with a cool waterfall/pool thing in the middle. There are a couple of amazing lotus statues in the center.
Our room was very nicely appointed with plush beds and warm down comforters, a stylish granite bathroom with walk-in shower and a huge tub, and a large flat screen TV complete with english TV channels.
We didn't do dinner at the hotel, but we did partake in their buffet breakfast which had both asian and western dishes. There were a lot of choices and everything was fresh and delicious, especially the made-to-order omlete.
After we checked out, the hotel wisked us back to the airport in plenty of time for our flight. All in all, it was a great experience, and I couldn't recommend this enough if you need to be at the airport.

  • Stayed: June 2006, traveled as a couple
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6  Thank ChewInRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2007

Recently stayed at this hotel for one night, and was really impressed. Very comfortable bed, nice bathroom (with separate tub and shower), and the service was outstanding! We got a rate that included breakfast, and the food was excellent. They also have a complimentary shuttle from the airport, and it only takes a few minutes to get to the hotel. I would highly recommend staying at this hotel if you arrive on a late flight, or have an early morning flight.

  • Stayed: July 2007, traveled with friends
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3  Thank TrvlDva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2007

A great Airport Hotel. Located near the new Bangkok airport it is far removed from any of the sights in Bangkok. I would recommend this hotel only if you have an early flight out in the morning.

  • Stayed: July 2007, traveled with family
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1  Thank Bazza13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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