We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“No choice = Poor Service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Novotel Bangkok Suvarnabhumi Airport
Ranked #2 of 8 Hotels in Bang Phli
Certificate of Excellence
Reviewed November 18, 2013

check-in was terrible, free internet indicated on reservation was not given at check-in. Phone reception was told i had to pay. Had to return to check-in to negotiate this. Check-out at 04H40 was slow and impersonal. A convenient hotel for early morning flights but overpriced with mediocre service.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank HanoiHarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded November 20, 2013

Dear Sir/Madam,

Thank you for bringing to our attention the problem you have encountered during you recent visit.

We were deeply sorry to read about you unfortunate experience. Your comments have certainly raised many areas of concern that need to be addressed and will inspire harder in servicing our guests.

We sincerely hope that this experience will not impair your confidence in the Novotel Suvarnabhumi Airport Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (5,917)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,565 - 2,571 of 5,917 reviews

Reviewed November 18, 2013

  • Stayed: November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Abdulla A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded November 20, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 17, 2013

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Chez159
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 17, 2013

  • Stayed: November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Broges
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 17, 2013

We stayed here one night while waiting for an early morning flight to Krabi. Our room was on the executive floor and was a large and modern. Check in/out was quick and easy as was the shuttle to and from the terminal. The lobby and pool area have to be the most beautiful I've ever seen at an airport hotel. The evening snacks and cocktails included with the executive room leave a lot to be desired. More like the food you would expect at a bad office party than a nice hotel. The morning breakfast wasn't great either. Overall, I great hotel for an overnight stay.

Room Tip: Spring for the executive floor
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RaseBanun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded November 19, 2013

Dear Sir/Madam,

Thank you for sharing your experience and we are glade to know that you have a wonderful stay with us.

Our team member is look forward to welcome you for your next visit to BKK.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2013

This is a great hotel to stay at after arriving (especially late at night) at BKK, especially late at night as Bangkok is at least a 30 minute drive away. The staff are friendly; rooms clean and comfortable; food delicious (the breakfast buffet is splendid, altho expensive); hotel modern. There is a large gym, a very nice, large pool, and a relaxing garden. I like to walk to the airport and see the hubub. The skytrain from Bangkok to BKK also makes this a good hotel to stay at out of the city

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Eugene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013

This was my second stay at the Novatel and as before, I was very happy with my choice. Although expensive, it is worth the extra money to have the extra time and lack of stress if you have an early flight leaving Bangkok or if you have just 1 night's stay before you fly out again. The bedroom and bathroom are both spacious and have all the amenities you need, e.g. large TV, robes, toiletries and it is lovely to have a bath plus a separate shower. there is a lovely pool in a garden setting with a swim up bar.
The hotel management was also very helpful, allowing me to leave a bag of shopping for over 4 weeks. This meant I did not have to haul it all over Europe. I arranged this prior to arriving in Bangkok.
The 24hr check in is also a huge bonus. My flight from Rome arrived at 6.00 a.m. and by 7.00 I was in my room. The walk to the hotel via the underground walkway is very convenient but there is of course a shuttle bus that runs every 10 minutes. For those with time to do some shopping/sight seeing both the airport express train and the local train to Bangkok and both very quick, cheap and convenient though the local train has fewer connections to get to heart of Bangkok . Signs advise that people with bags should use the express train but this advice seemed to be ignored by lots of people.
The airport also provides lots of cheaper eating choices land side to those who are put off by the hotel's restaurant prices.
My only minor criticism of the hotel is that the number of people serving at breakfast could be better especially when it comes to coffee. There seems to be only one machine to service all the people having breakfast.

  • Stayed: October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank balihappy56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded November 19, 2013

Dear Sir/Madam,

Thank you very much for your depth view with our hotel.

It is always a great pleasure to know that you have had a good time with us and our 24 hours flexi is suit your needs.

We hope we will have the pleasure of welcoming you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Bang Phli
4.2 mi away
Le Meridien Suvarnabhumi, Bangkok Golf Resort and Spa
4.2 mi away
Best Western Premier Amaranth Suvarnabhumi Airport
2.2 mi away
Miracle Suvarnabhumi Airport Hotel
Show Prices
Show Prices
Show Prices
2.0 mi away
Paragon Inn
Paragon Inn
#332 of 887 in Bangkok
686 reviews
1.6 mi away
Grand Inn Come Hotel
Grand Inn Come Hotel
#3 of 5 in Racha Thewa
184 reviews
2.2 mi away
Mariya Boutique Residence at Suvarnabhumi Airport
Show Prices
Show Prices
Show Prices

Been to Novotel Bangkok Suvarnabhumi Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Bangkok Suvarnabhumi Airport

Address: 999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue Subdistrict, 10540, Thailand
Location: Thailand > Samut Prakan Province > Bang Phli
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 Hotels in Bang Phli
Price Range: $151 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Suvarnabhumi Airport 4*
Number of rooms: 612
Official Description (provided by the hotel):
Novotel Suvarnabhumi Airport is a 4 star hotel located 10 min walk from Suvarnabhumi International Airport in Bangkok. Ideal for business trips, the hotel features 12 meeting rooms, grand ballroom for up to 1,000 people and a business center. Boasting 612 comfortable and contemporary rooms, the hotel also offers 2 bars and 4 restaurants. With a 24 hr airport shuttle every 10 min from Gate 4 Level 2 and parking available, there is no better place to stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Hotwire, Expedia, Priceline, Hotels.com, Agoda, Travelocity, Booking.com, Evoline ltd, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Novotel Bangkok Suvarnabhumi Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Suvarnabhumi Airport Hotel Racha Thewa
Novotel Hotel Suvarnabhumi Airport
Novotel Hotel Bangkok
Novotel Bangkok Airport
Bangkok Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing