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“Great hotel near the airport”

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Novotel Bangkok Suvarnabhumi Airport
Ranked #2 of 8 Hotels in Bang Phli
Certificate of Excellence
Reviewed November 7, 2013

This hotel was beautiful. The proximity to the airport is why I booked here, having a flight at 7:00am to the states made this hotel choice convenient. The room was clean and spacious. Lobby was beautiful and inviting as well...

Stayed: September 2013, traveled on business
Thank karingkare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,584 - 2,590 of 5,910 reviews

Reviewed November 6, 2013

I alway stay at this hotel for connecting trip to oversea, very convenience as breakfast start early from 3 am. However, lately, we arrived hotel at midnight & already booked with Agoda. Reception lady told us, it's full booking...I asked her why as we already booked. She said, this is hotel policy....it doesn't matter you are walk-in guest or booked, first come first serve. I am so surprise with her reply. Very disappoint! Then, they finally have the room for us after waiting 30-mins. When we arrived at room, technician guy bring us the shaven, saying that reception explained that our room requested it. We are all lady & just check-in, how can we request this thing from reception. Then, hotel technician called reception to complain. Unbelivable, we are in 5-stars hotel.....

  • Stayed: November 2013, traveled with family
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1  Thank Yezi2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded November 10, 2013

Dear Sir/Madam,

Thank you for taking the time to tell us about your experience. Please allow us to express our sincere apologies.

We always strive to provide a superior service experience for every customer and regret that your check-in was not up to the standard but are grateful for your comments as we have used your feedback for additional training. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We hope this experience will not alter your confidence in our hotel and that you will give us the opportunity of welcoming you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

  • Stayed: November 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank Barry C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded November 10, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 6, 2013

I decided on the hotel because of the location at the airport and my flight arrived at 1:00 am so the 24 hour day stay was a good option. The shuttle was easy to locate at the airport and check in no problems. The room was nicely decorated a good size and a comfortable bed. There was a good selection at breakfast included if booking a month ahead. There is a large pool in a nice setting on one side of the hotel and a Thai style garden on the other. The garden water features were empty though. The hotel is overpriced and there are other options in Bangkok if price is an issue.

  • Stayed: October 2013, traveled solo
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Thank sixstarsnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded November 10, 2013

Dear Sir/Madam,

It is wonderful to know that you are like our 24 hours flexi and have a great stay with us.

Your complementary has been passing to the team. We are looking forward to welcoming you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank GFA25
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 5, 2013 via mobile

Its call hotel transit, i stay only one night.. they have a huge lobby.. but if you checkout in the morning, you must queue because only 1 or 2 staff ready to serve you.. so must count your time departure.. the room is big, clean, and comfort.. but there is some room located very far from the elevator.. breakfast quite good.. overall nothing to see in this hotel, because this is only transit hotel

Stayed: November 2013, traveled on business
Thank Bagus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded November 10, 2013

Dear Sir/Madam,

Thank you very much for your feedback.

As an airport hotel we do have fast check out system which requires room number, guest e-mail address and guest signature during check in. On the day off departure the guests need to drop off fast check out form at the reception counter and the guests can leave the hotel anytime.

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Reviewed November 5, 2013

Convenience is the ONLY reason to stay at this hotel and it is convenient. Expect the bare minimum of everything - don't even have hand/body lotion in the bathroom - and at a high price compared to other hotels in the area. We stayed at a Novotel closer to the city: room was nicer, amenities nicer and the service much better but trip to/from the airport is much longer.

  • Stayed: August 2013, traveled as a couple
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Thank jlgi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded November 6, 2013

Dear Sir/Madam,

Thank you for taking the time to sharing your experience.

We strive to provide a superior service experience for every customer: your feedback is very important to us as we strive to improve the overall quality of our products and services going forward.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Suvarnabhumi Airport

Address: 999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue Subdistrict, 10540, Thailand
Phone Number:
Location: Thailand > Samut Prakan Province > Bang Phli
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 Hotels in Bang Phli
Price Range: $150 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Suvarnabhumi Airport 4*
Number of rooms: 612
Official Description (provided by the hotel):
Novotel Suvarnabhumi Airport is a 4 star hotel located 10 min walk from Suvarnabhumi International Airport in Bangkok. Ideal for business trips, the hotel features 12 meeting rooms, grand ballroom for up to 1,000 people and a business center. Boasting 612 comfortable and contemporary rooms, the hotel also offers 2 bars and 4 restaurants. With a 24 hr airport shuttle every 10 min from Gate 4 Level 2 and parking available, there is no better place to stay. ... more   less 
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Also Known As:
Novotel Suvarnabhumi Airport Hotel Racha Thewa
Novotel Hotel Suvarnabhumi Airport
Novotel Hotel Bangkok
Novotel Bangkok Airport
Bangkok Novotel

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