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“Great for Stop Over”

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Novotel Bangkok Suvarnabhumi Airport
Ranked #2 of 8 Hotels in Bang Phli
Certificate of Excellence
Reviewed September 17, 2013

We wanted a good hotel near Bangkok Suvarnabhumi Airport and chose the Novotel Hotel for convenience.
Hotel is in the airport complex and has a bus shuttle service from the airport terminal although we found out later there is an underground tunnel to the hotel which takes about 10 minutes to walk.
Room was spacious and modern overlooking the Lobby area. Restaurant offered a full buffet or a light menu selection which was perfect.
We would recommend staying at this hotel for convenience with a short stop over at Bangkok Airport.

Room Tip: Ask for a room overlooking the garden.
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  • Stayed: June 2013, traveled as a couple
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Thank ClontarfPorky76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,700 - 2,706 of 5,943 reviews

Reviewed September 15, 2013

Hotel is a good standard for Novotel Brand and for Airport Hotel.

Good location with very easy and frequent transfers to/from airport and easy to find

Lobby of hotel impressive .
Several restaurants in lobby appeared (didn't eat at any of them) very nice. And offered variety

Rooms clean and good size . Beds comfortable .
Bathrooms with separate shower very good . Water pressure in shower poor and disappointing .
Swimming pool area very nice. Very relaxing for transit . A real plus.

Club/executive lounge average in all respects and of doubtful value . Selection of food and beverages limited and average .


Surprising the standard of English of the hotel staff is poor.
Service in hotel is ordinary .

Previous stays had issues with the account and some stays not recorded on my Accor hotel profile . Am experiencing difficulty in getting past stays recorded.



Summary

Good easy transit hotel. If transiting Bangkok, definately worth staying at instead of any other hotel .

Weakest point is staff and service

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank Tewkes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded September 17, 2013

Dear Sir/Madam,

Thank you for sharing your experience about your recent stay.

We sincerely regret to learn that your last recent visit was not a pleasant one.
We hope you can accept our apologies for any inconvenience caused

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, for the redeem point we would like you to contact us directly with details of your stay in order for us to resolve the problem.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2013

  • Stayed: September 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank Alainpainchaud
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded September 16, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 14, 2013 via mobile

I stayed at the Novotel Suvarnahbumi for one night in order to conveniently be at the airport to check in for my flight in the middle of the night. The rooms and facility is absolutely top rate with expected room rate for such high quality. In the middle of the night I left my room to check out. The woman at the desk was having me wait and wait to process my check out, going through papers as it seemed the computer system wasn't automated at the early hour to check me out. Strange for an airport hotel. I don't understand what the problem was. Finally after a long wait I was told it was taken care of. I wasn't given a receipt. The walk to the terminal next door was easy. Back home and months later in all my credit card statements there was not any Novotel charge. Strange.

  • Stayed: November 2012
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Thank onetravelagent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded September 16, 2013

Dear Sir/Madam,

Thank you for sharing your experience about your recent stay.

We do have a fast check out service; which require room number, guest e-mail address and guest signature during check in. On the day off departure the guests need to drop off fast check out form at the reception counter and the guests can leave the hotel anytime.

Thank you once again for your feedback and we looking forward to having you stay with us in the future.

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Reviewed September 13, 2013

Really good hotel this. Impressively huge lobby with multiple nice restaurants. Great pool, great gym, nice rooms. Truly luxurious airport hotel. And right opposite the airport too. Only negative is that the check-in/check-out process could be speeded up a little.

Stayed: August 2013, traveled with friends
Thank ianrossmanchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2013

I was there for a night, because of flight schedule. To depend when you book, I think it's overpriced sometime... but it's the best location to stay for a transit... Just beside Airport, and very clean! Just one thing i was disapointed, it's the Club Lounge snacks... Very basic choice, cold and not tasty... So good just for drinks! Also, my check-in was done at the lounge and take 30 minutes... Like i said, if you can have a reasonable price, it's OK for a night!

  • Stayed: July 2013, traveled as a couple
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Thank Thaiger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2013

Hotel is a 2 minute ride from baggage claim. There is a shuttle on the taxi level: as you come out of baggage claim take a right and walk almost to the end of the building. There are numerous kiosks and taxi stands inside and you will be asked by everyone to stop and take advantage of their services. Don't stop! Continue walking until you find the Novotel stand. They will confirm your reservation and quickly take you to the hotel.
Once you get there you'll notice the lobby area is very large. There is a bar on the left that closes at midnight and a restaurant on the right that stays open 24 hours (at least limited services, anyway). Keep walking and eventually you'll get to the reception desk (it is a bit confusing and people are always asking where to check in). Rooms are nice and I've heard the gym and poll are nice as well, although I've never used them.
You can actually walk to/from airport if you'd like. Walk passed reception desk and go downstairs. Here you can catch train into the city or walk under the street back to the airport. The last trains run at midnight so if you're out in the city later you'll have to get a taxi back to Novotel.
There is a good breakfast buffet for about $22. It's a bit pricy but I guess it's worth the cost if you're hungry.

  • Stayed: September 2013, traveled on business
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Thank Jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded September 16, 2013

Dear Sir/Madam,

Thank you for taking the time to sharing your experience.

We are delighted to hear you were happy with the service provided in the hotel. As we are constantly working hard to ensure we provide excellence in service; your feedback is very much appreciated.

Thank you once again and we very much hope we will be given the opportunity of having your stay with us in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Suvarnabhumi Airport

Address: 999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue Subdistrict, 10540, Thailand
Location: Thailand > Samut Prakan Province > Bang Phli
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 Hotels in Bang Phli
Price Range: $158 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Suvarnabhumi Airport 4*
Number of rooms: 612
Official Description (provided by the hotel):
Novotel Suvarnabhumi Airport is a 4 star hotel located 10 min walk from Suvarnabhumi International Airport in Bangkok. Ideal for business trips, the hotel features 12 meeting rooms, grand ballroom for up to 1,000 people and a business center. Boasting 612 comfortable and contemporary rooms, the hotel also offers 2 bars and 4 restaurants. With a 24 hr airport shuttle every 10 min from Gate 4 Level 2 and parking available, there is no better place to stay. ... more   less 
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Also Known As:
Novotel Suvarnabhumi Airport Hotel Racha Thewa
Novotel Hotel Suvarnabhumi Airport
Novotel Hotel Bangkok
Novotel Bangkok Airport
Bangkok Novotel

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