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“Great stay”

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Novotel Bangkok Suvarnabhumi Airport
Ranked #2 of 8 Hotels in Bang Phli
Certificate of Excellence
Doha, Qatar
Level 6 Contributor
112 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Great stay”
Reviewed September 7, 2013

we stayed for a one night transit. Hotel was great, room was spacious. enjoyed the 24 hr shuttle to the airport. Walking distance to the airport link train where you can connect to the skytrain to reach the center of bangkok.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arisantoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,682 reviews from our community

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Rating summary
  • Location
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Traveler tips help you choose the right room.   Room tips (646)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
Munich, Germany
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 6, 2013

Well, its a standard big luxury hotel mainly for airline crew. The restaurant is overpriced. As far as the rooms are concerned, they are nice and spacious. Having wifi seems to be a hassle as we were not able to get our wifi pwd. (wifi is not free, you have to pay for it). Overall, this hotel is fine when you have an early flight to catch or want to be in the premises of the airport in order to avoid traveling.

Stayed September 2013, traveled as a couple
Helpful?
Thank Lyla W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review, September 9, 2013
Dear Sir/Madam,

Thank you for sharing your experience at your recent stay.

We appreciate your very constructive comments we took note of the few points of dissatisfaction, and are very pleased to learn that overall you had a pleasant stay.

We hope to see you on your next trip to BKK.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level 5 Contributor
76 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed September 5, 2013

As we had about two hours to spend at the airport, we decided to have a quick lunch in the Novotel cafeteria, thinking it would be better than in the airport itself. What a mistake!
I took a "chicken barley salad with avocado and grapefruit". It was a mixture of very hard salad (never had that kind anywhere in the world- I still wonder what it was), lots of onion, tiny strips of chicken, barley, some nuts and LOTS of mayonnaise. On the top, three small pieces of avocado and four of... orange (no grapefruit). I left half of it. That was 5 hours ago, I still have the mayonnaise turning in my stomach.
My husband had the spaghetti carbonara. They came in a yellow sauce, more soup than sauce. He said: "how could they find bacon with no taste at all?". Needless to say, he left three quarters of it.
We took two glasses of red Cabernet Sauvignon from Chile. As a vinegar, it was quite good. Again, we could not finish it.
A small bottle of water came, for the ludicrous price of 76.67 bahts. Never paid so much in Thailand for a bottle of mineral water. Well, that was the best part of the meal, we should not complain...
I don't even mention the bill, it was a joke.
As French people, we were really ashamed for Novotel.

Room Tip: I don't know about the rooms but go somewhere else for the food!
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank jackyHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review, September 9, 2013
Dear Sir/Madam,

We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer: therefore your feedback is very important to us. Please rest assured that your comment will be share with the team in order for us to improve and monitor in this regards.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 3, 2013

We really wanted to find a hotel that didn't require us to go through customs at Bangkok airport but there are none.
We easily found the pick up point and after a short wait we're taken to the hotel. Check in was quick. Room was very nice, we had a early flight the next day so did not have breakfast. It was a quick bus back to he airport. All very nice but expensive.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review, September 9, 2013
Dear Sir/Madam,

Thank you for sharing your experience and we are glade to know that you have a great stay with us.

Our team member is look forward to welcome you for your next visit to BKK.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Suvarnabhumi Airport

Property: Novotel Bangkok Suvarnabhumi Airport
Address: 999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue Subdistrict, 10540, Thailand
Location: Thailand > Samut Prakan Province > Bang Phli
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 Hotels in Bang Phli
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Bangkok Suvarnabhumi Airport 4*
Number of rooms: 612
Official Description (provided by the hotel):
Novotel Suvarnabhumi Airport is a 4 star hotel located 10 min walk from Suvarnabhumi International Airport in Bangkok. Ideal for business trips, the hotel features 12 meeting rooms, grand ballroom for up to 1,000 people and a business center. Boasting 612 comfortable and contemporary rooms, the hotel also offers 2 bars and 4 restaurants. With a 24 hr airport shuttle every 10 min from Gate 4 Level 2 and parking available, there is no better place to stay. ... more   less 
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Also Known As:
Novotel Suvarnabhumi Airport Hotel Racha Thewa
Novotel Hotel Suvarnabhumi Airport
Novotel Hotel Bangkok
Novotel Bangkok Airport
Bangkok Novotel

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