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“The bed is very comfort.”

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Novotel Bangkok Suvarnabhumi Airport
Ranked #2 of 8 Hotels in Bang Phli
Certificate of Excellence
A TripAdvisor Member
Bangkok
1
Reviewed August 7, 2011

A Swimming pool is good. I like so much. and So polite people.
If you can book in swimming pool side it's so good. But I don't like care park and not have time for free stamp. Just like 15 min free don't need to stamp for pick up or sent.

  • Stayed: July 2011, traveled with family
    • Value
    • Location
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    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded August 9, 2011

Dear Sir/Madam,

Thank you for sharing your experience. It is always a pleasure to receive a positive comment.

We appreciate your very constructive comments we took note of the points of dissatisfaction and are very pleased to learn that overall you had a pleasant stay.

We are looking forward to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,970 - 3,976 of 5,844 reviews

Reviewed August 7, 2011

I have stayed here numerous times passing through Bangkok on my way to other places. While it might not be most convenient for tourist stops, its a beautiful place that does a great job catering to business travelers. They have a quick shuttle near door 4 of the baggage area. Someone is always there to greet you and handle your bags. The rooms are large and attractive and they have a nice selection of 24 hour room service. I had dinner in one of the restaurants last week (I chose Thai food, but there are many options), and although not a bargain, the food was delicious. They run a continental breakfast from 3am which is nice for those early departures, and a very nice hot breakfast (Asian and Western both) from 6:30 am. A new feature is shorter stays (2-6 hours I believe), which makes it an affordable option to laying around the airport. My only complaint is the price of Internet service, which you must purchase in predetermined increments at a pretty steep price.

  • Stayed: July 2011, traveled on business
    • Value
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Thank celere1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualitymgr, Quality manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded August 9, 2011

Dear Sir/Madam,

Thank you very much for your depth view with our hotel.

It is always a great pleasure to know that you have had a good time with us and we're appreciated your continued support to our hotel.

We hope we will have the pleasure of welcoming you again soon.

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Reviewed August 6, 2011

We have stayed at this hotel three times and, after our most recent experience, it will be our last. In fact, I don't know why we didn't give up after our first stay - we booked a 4 hour stopover and, at check-in, they said the room wasn't ready and could we wait an hour! The reception staff are slow to the point of tedium (both checking in and out) and the rooms are average, particularly the sound-proofing: we might as well have slept in the corridor for all the privacy/quiet that the room door afforded.

To add insult to injury, this hotel is NOT cheap. It relies hugely on its location and the convenience factor but eventually that is not enough. We will definitely be staying elsewhere on our next stopover.

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
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2  Thank Traveller, Bristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualitymgr, Quality manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded August 9, 2011

Dear Sir/Madam,

Thank you for taking the time to tell us about your experience. Please allow us to express our sincere apologies.

We always strive to provide a superior service experience for every customer and regret that your check-in was not up to the standard but are grateful for your comments as we have used your feedback for additional training. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We hope this experience will not alter your confidence in our hotel and that you will give us the opportunity of welcoming you again.

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Reviewed August 5, 2011

Super convenient location, they make it even better with great shuttle service. While I stayed less than 12 hours, I found the amenities and food to be excellent and the sleep was perfectly quiet and restful, just what i needed. To me the only downside was the charge for internet. By now hotels should do better.

  • Stayed: July 2011, traveled solo
    • Value
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Thank sarahnapa_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded August 9, 2011

Dear Sir/Madam,

We are delighted to hear you were happy with the service provided in the hotel. As we are constantly working hard to ensure we provide excellence in service.

Your constructive comment will certainly enable us to improve the quality of our service to better meet the needs of our guests.

Thank you very much and we look forward to your next visit.

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An Accor traveler
Sydney
1
Reviewed August 5, 2011

  • Stayed: August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded August 9, 2011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Accor traveler
Mendhaml
11
Reviewed August 5, 2011

  • Stayed: August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded August 9, 2011

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Reviewed August 4, 2011

I would stay here again, even on a several day stopover in bangkok. I stayed in 4 hotels on a recent thailand trip and this wasthe top of the list. THe foyer is impressive. THere is a shuttle service to take you to the aiport after you check out. I checked out at 520am! THe room service menu is extensive. I had the best meal of entire holiday in the chinese restaurant. THe staff were the most courteous I cam accross. YOu can walk to the aiport through an undergound tunnell and you pass by the sky train, so it would be ideal to stay here on a bangkok stopover. THe only negative thing is that rooms are in long corridors with loads of other rooms and because there are people coming and going at ll times (for flights), there is the noise of doors banging. But that is minor.

  • Stayed: August 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank likesholidaysido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded August 4, 2011

Dear Sir/Madam,

Thank you for your feedback.

We are delighted to hear you were happy with the service provided in the hotel. As we are constantly working hard to ensure we provide excellence in service; your response is very much appreciated.

Your constructive comment will certainly enable us to improve the quality of our service to better meet the needs of our guests.

Thank you once again and looking forward for your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Suvarnabhumi Airport

Address: 999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue Subdistrict, 10540, Thailand
Location: Thailand > Samut Prakan Province > Bang Phli
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 Hotels in Bang Phli
Price Range: $148 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Suvarnabhumi Airport 4*
Number of rooms: 612
Official Description (provided by the hotel):
Novotel Suvarnabhumi Airport is a 4 star hotel located 10 min walk from Suvarnabhumi International Airport in Bangkok. Ideal for business trips, the hotel features 12 meeting rooms, grand ballroom for up to 1,000 people and a business center. Boasting 612 comfortable and contemporary rooms, the hotel also offers 2 bars and 4 restaurants. With a 24 hr airport shuttle every 10 min from Gate 4 Level 2 and parking available, there is no better place to stay. ... more   less 
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Also Known As:
Novotel Suvarnabhumi Airport Hotel Racha Thewa
Novotel Hotel Suvarnabhumi Airport
Novotel Hotel Bangkok
Novotel Bangkok Airport
Bangkok Novotel

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