I’m sure when anyone first enters this place they say ‘wow’. There is no real reception area but we were welcomed warmly. We were staying in the Hawksbill villa which is located at the end of the complex. The villa had its own terrace and seating area. The room itself was big and spacious but it is only when you have stayed there the night you realise how impractical it is. The bathroom is outside and each time you went to the bathroom you had to unlock one of two doors each time. The wardrobes were also out in the bathroom area so once again you had to keep finding the key to the door and another key to open the wardrobe – it may sound petty but when you are staying there for a few days it is infuriating. There were many things over our stay which was annoying. The door handles to both the toilet and bathroom kept coming off in our hands, the shower flooded with water heading towards the wardrobes - towels were quickly thrown down to make a dam! One of the sinks leaked directly onto the floor and on one night my husband was trying one of the many light switches on the wall and it blew the whole circuit leaving us in the dark. We reported these incidents and although they were rectified I wouldn’t have expected this in the first place. If you are reliant on WIFI it is a little sketchy and nigh on impossible from our room. We were given a dongle which unfortunately didn’t work. The rooms are very masculine and while I like clean lines I also like to have practical items like a mirror and a bin in the room (wardrobes would also be a bonus). I would also like to have seen some information about the area in the room and the management were not very forthcoming. We booked a whale watching trip through reception but they omitted to tell us that we had to take our passports and that you had to pay in cash.
The staff were very friendly but service was incredible slow. We asked to see the lunch menu and was handed the menu but then didn’t see another member of staff for some time. The staff need to be more attentive. There is complimentary tea and cake in the afternoon but it is nothing to write home about. The breakfast was not up to scratch and it would be nice to see a menu to know what is on offer, although the eggs we had cooked different ways were pretty poor (didn’t realise you could muck up an egg!).
The pool area is very nice but didn’t seem to have enough beds for everyone and I would like to have seen some parasols as the sun was very fierce at times.
All in all the location is beautiful and the hotel could be perfect with a few tweaks. The competition in this area is high and hotels need to keep on their toes and if the Frangipani Tree doesn’t listen to their guests they could be left behind. We will definitely return to Sri Lanka but will probably stay somewhere else.
- Official Description (provided by the hotel):
- Spend Time with Sea Turtles and Sparrows who visit this beautiful property Set on an improbable juxtaposition of simplicity and luxury overlooking the turquoise Indian Ocean. The Frangipani Tree is sun, sand, trees, culinary, sensuous and spiritual indulgences among Intimate, Exclusive and Elegant surroundings. ... more less
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- Also Known As:
- Frangipani Tree Hotel Unawatuna
- Frangipani Tree Galle
- Frangipani Tree Hotel Galle