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“Great place!!!”
5 of 5 bubbles Review of Neptune Bay Hotel

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Neptune Bay Hotel
Ranked #27 of 30 Hotels in Unawatuna
Dublin, Ireland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great place!!!”
5 of 5 bubbles Reviewed January 16, 2014

One of the best places we stayed in during our trip to Sri Lanka. Unawatuna is great place, especially if you like to party and have good fun. Staff in Neptune-Bay and especially Dilan made us feel very welcome there. You really feel like you are amongst friends! The place is just beautiful, with cozy big beds,a lovely pool and the ocean just outside your window. It really has it all., and the staff do make a difference!!! Highly recommended.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annawielga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this review, September 16, 2014
Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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159 reviews from our community

Traveler rating
    53
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    33
    17
    14
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Kharkiv, Ukraine
1 review
5 of 5 bubbles Reviewed January 9, 2014

We stayed at the hotel for the new year. Experience the highest. Attention of staff at the highest level. Not knowing the language we not hurt, we all went to a meeting, tried to
any desire. We wanted to another room with ocean view, as soon As I had the opportunity to immediately resettled. Rooms are great, any fault immediately eliminated.
Kitchen at the highest level. Relax in the evening on the shore of the ocean, the sound of the waves is an unforgettable impression. Everything is super!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vvg1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this review, September 16, 2014
Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 4, 2014

Myself and my wife stayed here as part of our honeymoon just before Christmas and the staff were amazing. They couldn't do enough for us, making sure everything was looked after and even beautifully preparing the room for our arrival.
The room was a huge space with separate en suite shower and toilet, air con, tv and a huge balcony overlooking the pool and the Indian Ocean. The bed was an amazingly comfortable (probably the best we slept in in Sri Lanka) four-poster with mozzie net and the room was quiet and peaceful (TIP: open the balcony door a little to hear the waves! Beautiful!)
Staff were SO nice. Sanjeewa was there to greet us on arrival and made sure everything was in order. I cannot recommend this place enough.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bernard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this review, September 16, 2014
Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed January 3, 2014

If you take this hotel you're gambling and even if you win the results are poor. They have new rooms that they are showing in the web site and old dirty rooms that are worst then filthy guest house. We booked 2 rooms 3 months in advance for the new rooms and our agent also came to the hotel a couple of days before we came to see the rooms and made full payment. When we arrived they wanted to put us in the old rooms. When we refused to take the rooms they mentioned the new rooms as told us that it'll be available only on the next day. Since it's high season all the good hotels were fully booked and we ended up in a guest house with better rooms then the hotel for one night before coming back to the hotel. Although the new rooms look nice the breakfast was poor and there are no hot water after 9pm. The manager told us the it's not healthy to take hot shower...

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank o a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this review, September 16, 2014
Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Unawatuna hotels

Sydney, Australia
Level Contributor
94 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed December 17, 2013

We stayed two nights at this hotel, in the yet-to-be-refurbished side. Our room was reasonably clean while our bed, queen-sized with mosquito net, was lumpy. Our pillows were lumpier. The room had A/C, fan, TV (one channel) and Wi-Fi access (all subject to intermittent power outages). The staff are helpful. The view from our balcony of the Indian Ocean, less than 20 metres away, was lovely.

Breakfast was included and the restaurant was across the small road, directly above the narrow beach. There are a range of other restaurants within walking distance. This was a nice place to relax at the end of our holiday, and good value.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this review, September 16, 2014
Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
1 of 5 bubbles Reviewed December 8, 2013 via mobile

If you book this hotel through booking.com, be aware that the hotel manager may call back one day after booking confirmation to tell you that there are no rooms available and you - the guest - have to cancel!!

Stayed December 2013, traveled with friends
Helpful?
3 Thank Gabriela N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this review, September 16, 2014
Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yerevan, Armenia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 18, 2013

Very nice staff, ready to support in any matter. the rooms are clean and comfortable. Restaurant, tasty and clean. I will say this first, I wanted to change the hotel has gone through the entire Unawatuna but have not found anything better, and those hotels that can be compared with Neptune were 3-4 times more expensive. My advice to choose this hotel. NO better in Unawatuna.
AND SORRY FOR MY ENGLSH ;)

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tgreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this review, September 16, 2014
Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Neptune Bay Hotel

Property: Neptune Bay Hotel
Address: Yaddahimulla Road, Unawatuna 80600, Sri Lanka
Location: Sri Lanka > Southern Province > Galle District > Unawatuna
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 30 Hotels in Unawatuna
Price Range (Based on Average Rates): $
Hotel Class:3 star — Neptune Bay Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
Welcome to Neptune Bay Hotel Unawatuna ! Neptune Bay Hotel is located in the heart of Unawatuna where guests enjoy superb rooms and a relaxing, peaceful atmosphere only 2 minutes away from the beach and the cute Unawatuna village with shops and a nice selection of restaurants and bars. Our Neptune Bay Hotel stands for dedicated family hospitality at International standards with modern, clean and spacious rooms, clean and all immaculate to ensure an amazing time right on wonderful Unawatuna Beach. Unawatuna Unawatuna is a coastal village in Galle district of Sri Lanka. Unawatuna is a major tourist attraction and famous for its beautiful beach and corals. Unawatuna beach, a crescent shaped shallow beach situated further south to the famous town of galle and its famous harbour and towering roomassala mountain. It is protected by a natural reef from the open sea and due to the semicircle shape of it forms a perfect natural swimming pool with aquamarine colour gentle waves crashing on the golden sandy beach.Unawatuna Beach was named the world's best beach by The Discovery Channel in 2004. That may be a stretch today, but Unawatuna is undoubtedly the best beach in Sri Lanka-none other offers the same combination of golden sand, a protected bay that offers.. ... more   less 
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