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Reviewed January 28, 2013

After staying in another guesthouse and checking out many more the Neptune Bay was perfect for us. We wanted a huge room, where you can walk round the bed ! Not have to climb over each other to get out! Nice,clean bathroom, Ac, fan, tv with digital channels ( boyfriend happy as can watch some sport) large terrace and a pool,great. The pool i realised is only accessed by 2 rooms ours ( 203) and next door! We also have sea view,fridge and great location. Its not 5 star luxury but has everything we need. Breakfast not included,fine by us as we like eating at different places. Someone mentioned Tv and Air Con dont work,they do you just need to turn them on !!!! Wifi is great too. Not sure about other rooms as didnt see any. There is a new building being completed next door so a bit of noise but you find this by a lot of hotels, just stick your headphones when sunbathing! Dont let other reviews put you off. Staff were friendly to me so no complaints there. The lights in the pool dont work, they have come loose BUT i was assured no power to them,ok so it wouldnt pass UK health and safety but not a lot does!

Room tip: Middle floor room which has access to pool,203 great room.
Date of stay: January 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gapyearat41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this reviewResponded September 16, 2014

Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2012

We have been here in June.
The Rooms where nice but the Service was not that good the Staff was really unfriendly.
The Pool was dirty. We stood there for 4 nights at the last day somebody cleaned the pool.
Electric lights in the pool where broken so it is/was dangerous to swim.

Date of stay: June 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this reviewResponded September 16, 2014

Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2012

We stayed here only 1 night. The four poster bed was comfortable. No hot water and our room was on a busy street. Wifi was useless and at night time it was noisy so I had no sleep but husband did. Swimming pool was not too clean, covered in bugs and had lose light fittings floating in the water. Good location right near beach. Staff were friendly and breakfast wasn't included.

Room tip: Get a room out the back if you are a light sleeper
Date of stay: October 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank butterflygirl54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this reviewResponded September 16, 2014

Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2012

We stayed here on a booked tour from Kandy as their "low to mid level accommodation" package. This is definitely on the higher scale for Unawatuna. We got one of the big rooms on the top floor with a great sea view. The room had really high ceilings and 3 beds (2 with mosquito nets). We were able to push the 2 twin beds together and create a "queen" size bed. Satellite TV had 1 functioning channel and the mini fridge was not very cold but did cool our drinks after a couple of hours. Balcony and view was amazing and large enough for 2 people to comfortably sit outside. The hotel is not beachfront but the hotel's restaurant across the street is beachfront. We saw sea turtles in the mornings. Reception is nice but not very helpful. The masseuse was a bit pushy and constantly asked if we needed an massage. The downstairs bar was not open and the pool was ok. Some local kids used it more than the hotel guests. Overall, it was good and the beach was amazing.

Room tip: Look at the rooms and the balcony views first before accepting. Some views have tree obstructions. The top floors have the best view.
Date of stay: July 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Pnguyen10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this reviewResponded September 16, 2014

Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2012

good location with a pool outside the room and superb sea view. Place is clean. However, the AC isn't good enough and the TV doesn't work in any of the rooms. Works out easy on your pockets and can be negotiated over the counter on price.

Date of stay: July 2012
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MyHighway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this reviewResponded September 16, 2014

Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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