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“Good Location”
2 of 5 bubbles Review of Neptune Bay Hotel

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Neptune Bay Hotel
Ranked #27 of 29 Hotels in Unawatuna
bangalore, cochin
Level Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Good Location”
2 of 5 bubbles Reviewed July 31, 2012

good location with a pool outside the room and superb sea view. Place is clean. However, the AC isn't good enough and the TV doesn't work in any of the rooms. Works out easy on your pockets and can be negotiated over the counter on price.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MyHighway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this review, September 16, 2014
Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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159 reviews from our community

Traveler rating
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    14
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Bangkok, Thailand
Level Contributor
126 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 bubbles Reviewed May 27, 2012

This hotel is across the street from the beach making it quiet and some rooms have a sea view. Most hotels located on the beach are illegally built, one was torn down without warning last year. The furnishings in the hotel are decidedly not modern, something that I personally enjoyed about it as it has more personality than the usual cookie-cutter chain decor.

Rooms in this hotel vary widely in price, sea view rooms often equipped with a TV which is worth it to watch Indian MTV and see the ocean at the same time. The pool has a very unfortunate chain-link fence obstructing an otherwise lovely view of the ocean and the temple stupa.

I booked a Christmas Day private safari that I was very pleased with and I felt was very reasonably priced considering it included an overnight van to Yala.

I read another review complaining about theft, which did not happen to me at this hotel. Another time I stayed at the Tartaruga Hotel, a bag with my mobile phone and house keys was stolen, and it was a similar story- nobody at the hotel cared. I suspect that it's a common occurrence in hotels there, so I would advise people to be extra careful with any valuables.

Room Tip: Sea view is extra expensive, but worth it in my opinion.
See more room tips
  • Stayed August 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sabai_sabai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this review, September 16, 2014
Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 7, 2012

Perfect location in the centre of Unawatuna and only seconds walk from the beach. We stayed on the first floor next to the good sized swimming pool which gave great sea views and overlooked the lovely restaurant serving great breakfasts, fresh fish and authentic curries. The manager, Thushara and his team of friendly and helpful staff did everything to make our stay really enjoyable and comfortable – we would definitely recommend to anyone looking for a great mid-budget option

Room Tip: Book rooms next to the swimming pool
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ImmeWood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this review, September 16, 2014
Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed January 6, 2012

My family and I (wife and an 11yr old daughter) saw the new year from 2011 to 2012 in this hotel on a 6 night, 7 day stay. Location is perfect and access to beach easy...watch out for the zooming tuk-tuks though!!...although they are always ready with a quick toot of their hooter. Initially we had small issues that threw us a bit, but our room on the 2nd floor ws more than adequate and spacious enough. The one damper however was the view...all magnificent bar the awful sight of the top of the roof of the Hotel Restuarant...does little to add to the ambiance. What I however found most encouraging about this little hotel is its newly appointed Manager...Mr. Thushara Kodithuwakku. He brings with him a wealth of experience and it shows. He is extremely professional and very approachable. Primarily because of him and his drive to improve the hotel, will I return. Any comments other guests shared with me ref the Manager were always positive. A quick example...old years day, I came down with food poisoning (not from this Hotel's food)...with the entire Unawatuna beach in party mode and crazy-like traffic conditions prevalent, not to mention demanding guests constantly at his door, he never broke stride. He arranged for a doctor to come out for me, from Galle, and see me at the hotel...within 15 to 20 mins. After medication did not seem to be working that effectively, he called the doctor out again when the new year just broke...(you can imagine the traffic he was required to negotiate). The doctor came out as quickly as he could and after a strong injection I rapidly recovered. If you have ever been to any of the beach area's in Unawatuna, you will know that in normal periods the traffic can be quite maddening...that time it must have been near impossible...yet the Manager arranged this with quiet aplomb, even ensuring that the doctor follow up on me on new years day with a phone call...as well as checking in himself. This is but one example, but it speaks volumes. This is a little hotel with a very lucrative furure, if Mr. Kodithuwakku stays on...and from our conversations, it appears he will. WE will return. C. W. Stoddart and family (Michelle and Raiyn).

Room Tip: Try and get a room on the first floor...balcony is expansive. Also check articulately what the hotel...
See more room tips
  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Curtis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this review, September 16, 2014
Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed November 17, 2011

Nice room with balcony + sea view but the rest of the hotel is very dated and the reception staff not too helpful. On our first night we returned at 21:45 to find a padlock on the front door! A security guard let us in after 15 mins of wandering the garden and on entering I tripped over the night porter who was asleep on the foyer floor! On our 2nd night we returned at 21:30 to discover a ceremony taking place in the hotel foyer (the chanting continued until 5am!) AND our airco was broken. After 1.5 hours and visits from 4 different staff we were given a new room at the back of the hotel which was dirty and extremely damp. On day 3 we moved to a hotel on the beach side + wished we'd moved earlier.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AngieAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this review, September 16, 2014
Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Unawatuna hotels

Middelburg, The Netherlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 15, 2011

We enjoyed the food at the restaurant, without any doubts the best breakfast we had in unawatuna and you should try their delicious rice and curry (spicy or not, up to your choice), but also their other dishes are very good, including various seafood dishes. The view is nice, staff and manager are very friendly. And ok maybe if you pass this place your are not attracted by the this spot cramped in between the road and the sea, but have a look at the unawatuna-bay-view, relax, have a cool beer, and as long as the food is yummy we will return later this year, can we already order our rice and curry, Sri-Lankan style and spicy please?

Stayed April 2011, traveled as a couple
Helpful?
Thank tamara_arjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this review, September 16, 2014
Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed May 14, 2011

The room was very nice. It was on the 2nd floor with lovely balcony with sea view. Comfy bed and clean. However it was only cleaned twice during our 9 night stay which became a bit of private joke between myself and my husband. Every morning when we left we wondered if the two room boys would come and clean the room... but no. We didnt eat an evening meal at the restaurant mainly because we thought there were far nicer restaurants in Unawatuna. We had breakfast there each morning but the rubble and rubbish on the sea edge was off putting. It would have been so easy for the staff to remove this rubbish. There was rubbish left on the restaurant roof. Also on some mornings the restaurant hadnt been swept from the night before and obviously (staff?) had had a bit of a party eg empty beer bottles and bottle tops all over the floor near the entrance to the kitchen. Our sleep quality was poor due to very late (4.45am finish) at some of the bars in the resort and beach parties. We think the sound just carried all around the bay so probably wont make much difference where you stayed. However, we were also kept awake one night by tuk tuk drivers and shop staff having a loud party and playing a damn drum, smoking dope, on roof of a building opposite our room. Overall the staff and the manager were pleasant. The female receptionist quoted us a higher price than the manager did for taxi and excursions. This happened twice. We were quite comfy and happy here but it wasnt cheap by resort standards and I suspect we could have stayed somewhere a bit nicer. It could be much better if the management paid a bit more attention to detail.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ros16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelananda p, Public Relations Manager at Neptune Bay Hotel, responded to this review, September 16, 2014
Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,

Sanjeewa Fernando
RESERVATION MANAGER
NEPTUNE BAY HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Neptune Bay Hotel

Property: Neptune Bay Hotel
Address: Yaddahimulla Road, Unawatuna, Galle 80600, Sri Lanka
Location: Sri Lanka > Southern Province > Galle > Unawatuna
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 29 Hotels in Unawatuna
Price Range (Based on Average Rates): $
Hotel Class:3 star — Neptune Bay Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
Welcome to Neptune Bay Hotel Unawatuna ! Neptune Bay Hotel is located in the heart of Unawatuna where guests enjoy superb rooms and a relaxing, peaceful atmosphere only 2 minutes away from the beach and the cute Unawatuna village with shops and a nice selection of restaurants and bars. Our Neptune Bay Hotel stands for dedicated family hospitality at International standards with modern, clean and spacious rooms, clean and all immaculate to ensure an amazing time right on wonderful Unawatuna Beach. Unawatuna Unawatuna is a coastal village in Galle district of Sri Lanka. Unawatuna is a major tourist attraction and famous for its beautiful beach and corals. Unawatuna beach, a crescent shaped shallow beach situated further south to the famous town of galle and its famous harbour and towering roomassala mountain. It is protected by a natural reef from the open sea and due to the semicircle shape of it forms a perfect natural swimming pool with aquamarine colour gentle waves crashing on the golden sandy beach.Unawatuna Beach was named the world's best beach by The Discovery Channel in 2004. That may be a stretch today, but Unawatuna is undoubtedly the best beach in Sri Lanka-none other offers the same combination of golden sand, a protected bay that offers.. ... more   less 
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