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“Service at its best...outstanding Hotel”

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Peerless Sarovar Portico, Durgapur
Ranked #3 of 4 Hotels in Durgapur
Durgapur, India
1 review
“Service at its best...outstanding Hotel”
5 of 5 bubbles Reviewed May 11, 2013

A hotel in the heart of the city,with well decorated rooms with all modern amenities.I stayed so many times in this hotel for official visit also stayed a few with my families.Food here is mouthwatering with lots of variety and new dishes..The most notable thing about the hotel is the service- truly outstanding. I should mention the Front desk people,they are so courteous & makes you feel like royalty and does their utmost to be of help in any way... Truly this the best among the city with great value for money.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skmukhopadhyay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this review, May 15, 2013
Dear Sir,

Greetings from Peerless Sarovar Portico, Durgapur !!!

We were delighted to have you as our guest. We at Peerless Sarovar Portico, Durgapur have made the best efforts to ensure the product and services were of the highest standards. Once again a sincere thanks you for staying with us and we look forward to welcoming you back at the hotel.
Warm regards.

We look forward to your next visit in the near future.

Thanks & Regards
SHANTANU RANJAN PAL
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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191 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Any
English first
Pune, India
Level Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
4 of 5 bubbles Reviewed March 20, 2013

Well, Being the only 3 star hotel in Durgapur , it certainly has got an edge over Citi Residenci , It is located right in the heart of the city known as City Center , It has some very good rooms but lack space and understandably so , It always flocked by corporate staffs as durgapur is full of manufacturing units . Good for corporate dinners and food quality is average.

Room Tip: Rooms facing the highway are too noisy , higher floors give good view .
See more room tips
  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rpsaint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this review, March 22, 2013
Dear Sir,

Greetings from Peerless Sarovar Portico, Durgapur!!!!
We were delighted to have you as our guest. We at Peerless Sarovar Portico, Durgapur have made the best efforts to ensure the product and services were of the highest standards. Once again a sincere thanks you for staying with us and we look forward to welcoming you back at the hotel.
Warm regards.

We look forward to your next visit in the near future.

Thanks & Regards
SHANTANU RANJAN PAL
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kolkata
1 review
5 of 5 bubbles Reviewed March 19, 2013

This is the oldest hotel of the city,but still the best among the city .it can only happen because of the wonderful employee of this hotel. All the staffs are very helpful, efficient ..specially the front office guys. But one thing i must say that some of the rooms need immediate renovation which i came to know that some new rooms are coming up which will help a lot for regular visitor like us.
The hotel serve complimentary breakfast which i thought a full of variety and choices.
i enjoy the Bengali thali which is served in the Restaurant.
at the end this is the best hotel for business class people as well as family guests.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ranjans742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this review, March 22, 2013
Dear Sir,

Greetings from Peerless Sarovar Portico, Durgapur...

It was rather our privilege to have you stay with us! We are happy that as a team we left a great impression on you and that you were magnanimous enough to post such a raving review of us on
Trip Advisor.

We are delighted to note that you found our rooms well equipped and well maintained. Your compliments to the Front office associates for their friendly, attentive and helpful nature have been conveyed to them. Your kind words of appreciation are certain to spur us on to continue the good work and achieve high degree of guest delight at our hotel.

We look forward to your next visit in the near future.

Thanks & Regards
SHANTANU RANJAN PAL
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed March 17, 2013

The property is not maintained to the desired level, though its a good property. Food is not value for money that spent. Food is expensive but not mouthwatering nor much palatable. Peerless food elsewhere is good but here I find the exception. The choices are not wide. However the front desk people are courteous and helpful and breakfast was good.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abhijit0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this review, March 22, 2013
Dear Sir,

Greetings from Peerless Sarovar Portico, Durgapur!!!!

I am concerned about the problems you experienced at our Hotel, in .I am writing to thank you for taking the time to bring this matter to our attention.

We strive to make the stay not only satisfying but a memorable experience. The principal goal of The Peerless Sarovar Portico is to provide excellent food to all our guests. Consequently, it is disappointing to learn about your dissatisfaction about the food and I sincerely understand your dissatisfaction for the unpleasant experience.

Kindly accept my sincere apology.

I assure you that the comments and suggestions we receive from our guests are taken seriously. They give us the opportunity to improvise our services standards. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the issues you have raised have been taken up very seriously by the Management of the Group and are being addressed.

Your compliments to the Front office associates for their friendly, attentive and helpful nature have been conveyed to them. Your kind words of appreciation are certain to spur us on to continue the good work and achieve high degree of guest delight at our hotel.


I would like to thank you for taking the time to share your concerns with us.

Kindly let us know, if we can be of any assistance in the near future.
Thanks & Regards
SHANTANU RANJAN PAL
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed February 1, 2013

The rooms are very average and so are the bathrooms. Without any windows or exhausts the bathrooms can smell damp and could be potentially claustrophobic. The room had 2 beds, small tables , a wardrobe and a couple of chairs. 1 star amenities. The "quilt" on the bed was a thin rough blanket sandwiched between two bed sheets. So i had to constantly make sure the bed sheets were aligned with the rough blanket so it didn't irritate my skin. For the cold weather of Durgapur it was very in-sufficient. there was no spare one in the cupboard.

The First morning , i was greeted by the sounds of construction right above my room. I complained and asked the room to be changed,took a couple of hours for that to happen. The new room had no fresh towels or toiletries. had to make an extra call for that.

Speaking of calls, calls to room service or reception often went unanswered. Similarly room service seldom sent the complete order and house keeping completely ignored calls to send some slippers and towels. Perhaps they are understaffed however even the staff that is there, is very very slow and will take their own sweet time even if it's the simplest of task.

The food is completely avoidable. during my 3 days stay i ordered a large part of the menu and the only acceptable food items were the Toasted bread and the Maha bengal thali (Quite tasty). However there's a mall next door and i'm sure you could find some fast-food chain outlet etc.

I have stayed at sarovar hotels before and this is perhaps the worst one of them all. I'd avoid this hotel, i am sure there are better ones in Durgapur

Room Tip: 200-208 have the view of the road which is perhaps the best view this hotel has to offer.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank somedevil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this review, February 11, 2013
Dear Guest,

Warm Greetings from the Peerless sarovar Portico, Durgapur!!!!!!!!!!!

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback. We appreciate you taking the effort to providing feedback, as we view it as integral to improving our services.

I really appreciate your time given to us.

We are sincerely apologetic for the inconvenience caused. We are also glad to know that you liked Thali food.

This communication may be treated as an assurance of the best of our services on your next visit to our hotel.

Once again, we thank you for your feedback and hope it will not be too long from now that we again welcome you to our hotel.

Warm personal regards,
Shantanu Ranjan Pal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Durgapur hotels

Ottawa, Canada
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed December 27, 2012

The rooms are dated but acceptable in terms of cleanliness. Hotel staff can be unpleasant and sometimes not that helpful. I enjoyed the restaurant, with plenty of options and good service.

I stayed here 10 years ago and it seems the hotel now isn't at the same standards in terms of service.

Room Tip: I would not recommend getting the wifi service as it can be unreliable and slow and if it stops work...
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank modesttraveller30s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this review, January 19, 2013
Dear Guest,

Warm Greetings from the Peerless sarovar Portico, Durgapur!!!!!!!!!!!

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback. We appreciate you taking the effort to providing feedback, as we view it as integral to improving our services.

I really appreciate your time given to us.

We are sincerely apologetic for the inconvenience caused. We are also glad to know that you liked our, service & food.

This communication may be treated as an assurance of the best of our services on your next visit to our hotel.

Once again, we thank you for your feedback and hope it will not be too long from now that we again welcome you to our hotel.

Warm personal regards,
Shantanu Ranjan Pal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed December 1, 2012

It is an old property, which does not match the standards of other Sarovar properties. Rooms are old fashioned and terrible in pricing. Impolite staff further makes your stay very unpleasant. Buffet meals are very poor and offer little options. Fitness center is worse than a make shift arrangement in your home. Air Conditioning is painful and might not work at all. Lot of pain in parking a car in parking. Try other options in the vicinity and I am sure that you will be better off.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Piyusz6k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSPD, General Manager at Peerless Sarovar Portico, Durgapur, responded to this review, December 1, 2012
Greetings from The Peerless Sarovar Portico ,Durgapur !!!

Thank you for having taken time out to give us your valuable feedback via trip advisor on the issues faced during your last visit .Please accept our sincere apologies for the inconvenience caused during your stay with us.

Each & every staff of The Peerless Sarovar Portico ,Durgapur is dedicated to providing a high service standard, however it seems we have fallen short of our usual high standards during your stay.

Please be assured that your comments have been taken seriously & brought to the attention of the concerned Department Heads for immediate corrective actions.

It is only through feedbacks such as yours that we are able to continually monitor and upgrade the quality of our service & product.

We realize that your current image of our hotel is tainted due to this issue and we sincerely hope that we have another opportunity to make amends and welcoming you back to The Peerless Sarovar Portico ,Durgapur

With best personal Regards,
Shantanu Ranjan Pal , General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Peerless Sarovar Portico, Durgapur

Property: Peerless Sarovar Portico, Durgapur
Address: City Centre | City Center, Durgapur 713216, India
Location: India > West Bengal > Bardhaman District > Durgapur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Durgapur
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Peerless Sarovar Portico, Durgapur 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Peerless Sarovar Portico is located in Shahid Khudiram Sarani in City Centre of Durgapur. The Durgapur railway station is about 7 kilometers away, City Centre bus stand 1 kilometer and Kolkata airport 183 kilometers from the hotel. You can select from 61 spacious and contemporarily designed rooms categorized into Standard, Deluxe and Suites. Each room is elegantly furnished and outfitted with amenities such as internet data port, satellite television, tea and coffee maker – in all Deluxe rooms, direct dial telephone and en-suite bath complete with toiletries. To top it all, your room is attended to a round the clock room service. Savor a delectable Chinese platter at ‘Indigo’, an in-site restaurant serving sumptuous Chinese, Continental and Indian cuisine. You could try out ‘High Octane’, the city’s best stocked watering hole, a 25 cover economy bar serving a wide range of drinks. The hotel has two huge banquet halls and a foreign exchange desk among others. ... more   less 
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