This may be a new property with comfortable rooms and nice beds but much more is revealed during the stay. Only nine rooms are operational. The rest are under construction. The hotel's website is quite impressive though.
Once you check in, you learn that the bathrooms have poor plumbing(unfinished) and amenities; poor quality bathroom windows rattle at the slightest breeze and may not overlook great sights, unless they overlook the front facade. At times there is no water and you have to inform them of the predicament. They call themselves a three star property but offer no tea kettle or drinking water in the rooms. Room service guys deliver without any bills and overcharge later, unless you keep notes of what you have ordered. Food is good and service staff is overwhelmingly hospitable but you learn only later that you end up paying much more, taxes and all. Breakfast is free but children of any age are charged for extra breakfast, even though they are with accompanying adults in the best double sharing room. Though the tariff may appear reasonable while booking, you are advised to check for the heavy service tax that may equate this hotel's stay with any good hotel in a metro, sans the frills. Station pick and drop is offered but at an exorbitant price, without prior warning. This three star property is still establishing itself (on poor principles though) and may be reluctant to give you proper bills and may insist on cash payments. However, this may prove to be a nice place for a small wedding that may use all the rooms for stay and the banquet hall and restaurants, etc. for the ceremonies. Most importantly, the customer must be in a hurry to pay and rush to catch his flight from Kolkata!!
- Official Description (provided by the hotel):
- The Concerto Residentia is a Boutique Hotel, which provides services like Accommodation, Multi-Cuisine Restaurant & Banquets. ... more less