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“Good facilities but bad service”

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Mosaic Boutique Hotel
Ranked #9 of 47 Hotels in Noida
Pune, India
1 review
“Good facilities but bad service”
Reviewed March 3, 2014

I stayed at this hotel's room no. 301 from 19th January 2014 to 31st January 2014. Below are pros and cons:
Pros:
- Nice facility
- Neat and Clean.
- Really nice food.
- Really nice housekeeping staff.
- Friendly staff except few.

Cons:
-Centralized A/C.
The temperature was rarely normal. Sometimes too cold, sometimes too hot. The temperature was rarely as per set by thermostat(19 degrees set and actual 25 degrees).
-Poorly maintained and poor treatment.
This part is quite frustrating for me. For first 7 days, my door didn't used to get unlocked using my card key. I had to in front of my room for nearly 15-20 minutes everyday(After coming from office) while the door was getting unlocked by attendant. Even once after asking why is this happening everyday, the reception guy instead of answering my question, asked me "You work for which company". Is this the question you ask to your customer? Does your service depends on job profile of your customer?
But, after irritating 1 week finally they got the MAGIC idea to replace the door lock panel and this saga finished.
Ohhh wait a minute I forgot to tell you about your tube-light. It used to switch off automatically after 30 minutes and switch on after next 30. Even this cycle continued for 1 week. I guess they were using power saving mode for my room.

So, guys I would really advice you all to first check your room on first day itself, if you face any problems, change the room else you'll suffer like me.

Room Tip: All rooms are same, just care about A/C. They are not controlled by thermostat.
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vivekdpandey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHive, General Manager at Mosaic Boutique Hotel, responded to this review, February 28, 2015
Dear Guest,

Thank you for your valuable feedback and patronizing Mosaic Noida for your recent stay in December

Indeed the location of Mosaic Noida gives it an upper hand as compared to other hotels in the city. Mosaic is centrally located close to business districts and also there are lots of leisure activities around the hotel. The hotel has also a great connectivity with the Delhi Metro as the Metro station is 50 meters away from the hotel.

We have packages and promotions which are of the best price and also available at great flexibility. To be able to keep our prices competitive in the competition we have worked out many packages and promotions.

We would like to request you to kindly enroll yourself in the loyalty program of the hotel to enjoy the special rates, amenities and services.

We really look forward to serve you again.

Thank you for your time for reviewing us and valuable feedback.

Thanks and Regards

Anish Srivastava
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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216 reviews from our community

Traveler rating
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    14
    6
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27
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Muscat
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed February 9, 2014

During a short trip to India, I stayed one night in Mosaic hotel Noida.
Period : 10.01.14 to 11.01.14.
This was my second visit to the said hotel and once again I have experienced their excellent service.

Room Tip: Smoking rooms are available ...it may not be an added information for the NON-SMOKERS but will be he...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Soumya_Chatterjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tux H, General Manager at Mosaic Boutique Hotel, responded to this review, April 25, 2014
Dear Guest,

Thank you for your valuable feedback and every time patronizing Mosaic Noida for your earlier and recent stay in February

We are in a plan to launch our loyalty member program and thus our loyal guests can avail great benefits from them.

We currently have I Prefer program as we are a Preferred Hotel Group member and thus the same loyalty program is available in all the PHG Hotels.

We are having continuous training programs for our employees, so our staff is always at par in the service levels in the room making, food and beverage presentation.

We really look forward to serve you again.

Thank you for your time for reviewing us and valuable feedback.

Thanks and Regards

Raman Deep Bhatia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 1, 2014 via mobile

The location is next to the metro and local markets, including walking distance to best mall around. The rooms are very clean amd staff is courteous. The valur proposition varies with what month you book but it is mostly good. The only down side is the food which is OK. Recommend.

Stayed February 2014, traveled with family
Helpful?
Thank 1bulgar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tux H, General Manager at Mosaic Boutique Hotel, responded to this review, April 25, 2014
Dear Guest,

Thank you for your valuable feedback and patronizing Mosaic Noida for your recent stay in February.

The location of Mosaic Noida gives an upper hand as compared to many hotels in the city of Noida.

There are advance purchase packages which are really the value for money and the prices are accordingly best fit once the same are booked early.

We are having continuous training programs for our employees, so our staff is always at par in the service levels in the room making, food and beverage presentation.

I have taken your point regarding the feedback of the food and Mosaic Noida and would definitely work on the same to get it right.

We really look forward to serve you again.

Thank you for your time for reviewing us and valuable feedback.

Thanks and Regards

Raman Deep Bhatia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed January 30, 2014

We had booked the hotels banquet hall for an engagement party. Right from the beginning the staff was very cooperative and they lived up to their promises. The event was managed very well with good food and ambience. The service was also very good. I recommend this place for family occassions and events.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Parul v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tux H, General Manager at Mosaic Boutique Hotel, responded to this review, April 25, 2014
Dear Guest,

Thank you for your valuable feedback and patronizing Mosaic Noida for your recent stay in January.

Our packages and promotions are quiet competitive and we continuously take care for the same.

We are having continuous training programs for our employees, so our staff is always at par in the service levels.

We really look forward to serve you again.

Thank you for your time for reviewing us and valuable feedback.

Thanks and Regards
Raman Deep Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 25, 2014

Nobody cares.
Buffet spread is always cold. The food is not at all warm.
For warm food you need to demand.
Service is poor.
Since their a few options stay their when other other as Savoy Service Apartments are not available

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AhmedabadTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 22, 2014

Good location, good service, clean rooms and value for money.
Stayed here for a quick visit in December. Rooms were spacious, neat bathrooms and quick check in.
Hotel is ideally located near the metro and has got a whole variety of food options to choose from nearby.
Look no further, and no second thoughts I would always return to Mosaic Boutique Hotel.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tux H, General Manager at Mosaic Boutique Hotel, responded to this review, March 5, 2014
Dear Guest,

Thank you for your valuable feedback and patronizing Mosaic Noida for your recent stay in December.

Indeed the location of Mosaic gives it an upper hand due to the Metro connectivity and close to the business districts of Noida

There are wonderfull food and beverage options available in and around the hotel.

We are also having new promotions for our food and beverage.

We really look forward to serve you again.

Thank you for your time for reviewing us and valuable feedback.

Thanks and Regards
Raman Deep Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Faridabad, India
1 review
Reviewed January 10, 2014

Hotel is... Excellent in terms of : Locationwise, Food, Service and Room Ambience with good Facilities but need to do something on Sports facilties & especially for Kids activities.
Still overall it was a worth experience.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank SourabhKohliIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tux H, General Manager at Mosaic Boutique Hotel, responded to this review, January 12, 2014
Dear Guest,

Greetings of the day!

Thank you for your valuable feedback and patronizing Mosaic Noida for your recent stay.

Our staff and employee undergo online as well as offline guest satisfaction, best practices, online and offline seminars and trainings.

We are the oldest hotel in the entire city and trying to cope up with the new trends, it takes some time and effort but we are heading in that direction.

The location indeed has given Mosaic Noida an upper hand as it is centrally located

We have a lap pool BAR which has got renovated recently and it adds to little sports value to the hotel. We are also trying to locate a place where we can start some indoor games and also some kids activities like video games, chess, e.t.c

Your review is really helpful as it motivates the team to serve the guests better every time.

We would like to serve you again in the future

Thanks and Regards

Raman Deep Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mosaic Boutique Hotel

Property: Mosaic Boutique Hotel
Address: C - 1, Noida 201301, India
Location: India > Uttar Pradesh > Gautam Buddha Nagar District > Noida
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 47 Hotels in Noida
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mosaic Boutique Hotel 4*
Number of rooms: 48
Official Description (provided by the hotel):
MOSAIC HOTEL NOIDA, an upscale city centre business hotel provides an ideal choice for all visitors to Noida. An oasis of hospitality, it seeks to satisfy the accommodation and dinning needs of those travelling for business or leisure. Being a primarily corporate destination, the hotel is fully equipped with facilities and technology to cater to all the business needs to corporate travelers. Apart from the downtown location in vicinity of the commercial and shopping district, with metro station at less than 100 meters offers excellent connectivity to New Delhi and a 15 minutes seamless journey to Pragati Maidan, the event and exhibition hub of New Delhi.In addition to exceptional accommodation and dining facilities, we also offer special packages and promotions to make your experience even more memorable and enjoyable. ... more   less 
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