Arrival: The check in staff at this property needs to be coached in detail on how to receive guests and how to make them feel welcome. Staff seem to have short memory of what was discussed with guests in earlier conversations.
Room: The room was excellent, no complaints at all. One downside is that we stayed at the Tavisha Villa in Noida and they provided a roll away bed for the third person in our party but the Grazia was not able to do that instead laid down a mattress on the floor instead. Also we had advised staff that we would like the room to be prepared on our arrival but instead it was not done(mattress was not placed in the room for the third party). We had to call and request but was advised by the staff that we never requested it.
Food: The hotel did prepare us breakfast boxes as we had to leave the hotel very early in the morning and could not eat breakfast in the hotel. We experienced and odd situation with the restaurant/bar in the lobby. We requested for a beer and were given warm beer. When we asked for another bottle we were advised that all bottles were about the same. We then asked for a bucket of ice and were never given one.
Staff needs training, and they need to learn how to smile.
Would I recommend this property, yes I would as the rooms are nice and clean.
- Official Description (provided by the hotel):
- Fortune Inn Grazia in Noida is a contemporary full service hotel offering an excellent range of guest facilities and services to business and leisure travelers. A perfect amalgam of convenience, comfort and value, which will surely make your stay a pleasurable experience.Located in the heart of the city next to the commercial and shopping hub of the city at Sector 18, the hotel is perfectly suited to service both Delhi and Noida. ... more less
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